The customer excellence enterprise: a playbook for creating customers for life
Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Weitere beteiligte Personen: | |
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[New York]
Ascent Audio
[2024]
|
| Ausgabe: | [First edition]. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781663749215/?ar |
| Zusammenfassung: | Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. In this guide, the authors draw on real-world practice and examples from customer experience "outliers"-companies renowned for consistently improving their customers' lives. Listeners will also find practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results; winning methods to build deep emotional connections that lead to lifelong customer relationships; and insights into the habits and ways of working from customer experience industry outliers. |
| Beschreibung: | Online resource; title from title details screen (O'Reilly, viewed October 22, 2024) |
| Umfang: | 1 Online-Ressource (1 sound file (8 hr., 47 min.)) |
| ISBN: | 9781663749215 1663749213 |
Internformat
MARC
| LEADER | 00000nam a22000002 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-110158970 | ||
| 003 | DE-627-1 | ||
| 005 | 20241202095351.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 241202s2024 xx |||||o 00| ||eng c | ||
| 020 | |a 9781663749215 |c electronic audio bk. |9 978-1-6637-4921-5 | ||
| 020 | |a 1663749213 |c electronic audio bk. |9 1-6637-4921-3 | ||
| 035 | |a (DE-627-1)110158970 | ||
| 035 | |a (DE-599)KEP110158970 | ||
| 035 | |a (ORHE)9781663749215 | ||
| 035 | |a (DE-627-1)110158970 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 082 | 0 | |a 658.8/12 |2 23/eng/20241022 | |
| 100 | 1 | |a Simmons, Wayne |e VerfasserIn |4 aut | |
| 245 | 1 | 4 | |a The customer excellence enterprise |b a playbook for creating customers for life |c Wayne Simmons, Tom DeWitt |
| 250 | |a [First edition]. | ||
| 264 | 1 | |a [New York] |b Ascent Audio |c [2024] | |
| 300 | |a 1 Online-Ressource (1 sound file (8 hr., 47 min.)) | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Online resource; title from title details screen (O'Reilly, viewed October 22, 2024) | ||
| 520 | |a Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. In this guide, the authors draw on real-world practice and examples from customer experience "outliers"-companies renowned for consistently improving their customers' lives. Listeners will also find practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results; winning methods to build deep emotional connections that lead to lifelong customer relationships; and insights into the habits and ways of working from customer experience industry outliers. | ||
| 650 | 0 | |a Customer relations | |
| 650 | 0 | |a Marketing | |
| 650 | 4 | |a Marketing | |
| 650 | 4 | |a marketing | |
| 650 | 4 | |a Audiobooks | |
| 650 | 4 | |a Livres audio | |
| 700 | 1 | |a DeWitt, Tom |e VerfasserIn |4 aut | |
| 700 | 1 | |a Kidd, Terrence |e ErzählerIn |4 nrt | |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781663749215/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-110158970 |
|---|---|
| _version_ | 1821494923996692480 |
| adam_text | |
| any_adam_object | |
| author | Simmons, Wayne DeWitt, Tom |
| author2 | Kidd, Terrence |
| author2_role | nrt |
| author2_variant | t k tk |
| author_facet | Simmons, Wayne DeWitt, Tom Kidd, Terrence |
| author_role | aut aut |
| author_sort | Simmons, Wayne |
| author_variant | w s ws t d td |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)110158970 (DE-599)KEP110158970 (ORHE)9781663749215 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | [First edition]. |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02906nam a22004452 4500</leader><controlfield tag="001">ZDB-30-ORH-110158970</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20241202095351.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">241202s2024 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781663749215</subfield><subfield code="c">electronic audio bk.</subfield><subfield code="9">978-1-6637-4921-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1663749213</subfield><subfield code="c">electronic audio bk.</subfield><subfield code="9">1-6637-4921-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)110158970</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP110158970</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781663749215</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)110158970</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23/eng/20241022</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Simmons, Wayne</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="4"><subfield code="a">The customer excellence enterprise</subfield><subfield code="b">a playbook for creating customers for life</subfield><subfield code="c">Wayne Simmons, Tom DeWitt</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">[First edition].</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[New York]</subfield><subfield code="b">Ascent Audio</subfield><subfield code="c">[2024]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (1 sound file (8 hr., 47 min.))</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Online resource; title from title details screen (O'Reilly, viewed October 22, 2024)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. In this guide, the authors draw on real-world practice and examples from customer experience "outliers"-companies renowned for consistently improving their customers' lives. Listeners will also find practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results; winning methods to build deep emotional connections that lead to lifelong customer relationships; and insights into the habits and ways of working from customer experience industry outliers.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Marketing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Marketing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">marketing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Audiobooks</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Livres audio</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">DeWitt, Tom</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kidd, Terrence</subfield><subfield code="e">ErzählerIn</subfield><subfield code="4">nrt</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781663749215/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-110158970 |
| illustrated | Not Illustrated |
| indexdate | 2025-01-17T11:22:06Z |
| institution | BVB |
| isbn | 9781663749215 1663749213 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 Online-Ressource (1 sound file (8 hr., 47 min.)) |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | Ascent Audio |
| record_format | marc |
| spelling | Simmons, Wayne VerfasserIn aut The customer excellence enterprise a playbook for creating customers for life Wayne Simmons, Tom DeWitt [First edition]. [New York] Ascent Audio [2024] 1 Online-Ressource (1 sound file (8 hr., 47 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed October 22, 2024) Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. In this guide, the authors draw on real-world practice and examples from customer experience "outliers"-companies renowned for consistently improving their customers' lives. Listeners will also find practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results; winning methods to build deep emotional connections that lead to lifelong customer relationships; and insights into the habits and ways of working from customer experience industry outliers. Customer relations Marketing marketing Audiobooks Livres audio DeWitt, Tom VerfasserIn aut Kidd, Terrence ErzählerIn nrt |
| spellingShingle | Simmons, Wayne DeWitt, Tom The customer excellence enterprise a playbook for creating customers for life Customer relations Marketing marketing Audiobooks Livres audio |
| title | The customer excellence enterprise a playbook for creating customers for life |
| title_auth | The customer excellence enterprise a playbook for creating customers for life |
| title_exact_search | The customer excellence enterprise a playbook for creating customers for life |
| title_full | The customer excellence enterprise a playbook for creating customers for life Wayne Simmons, Tom DeWitt |
| title_fullStr | The customer excellence enterprise a playbook for creating customers for life Wayne Simmons, Tom DeWitt |
| title_full_unstemmed | The customer excellence enterprise a playbook for creating customers for life Wayne Simmons, Tom DeWitt |
| title_short | The customer excellence enterprise |
| title_sort | customer excellence enterprise a playbook for creating customers for life |
| title_sub | a playbook for creating customers for life |
| topic | Customer relations Marketing marketing Audiobooks Livres audio |
| topic_facet | Customer relations Marketing marketing Audiobooks Livres audio |
| work_keys_str_mv | AT simmonswayne thecustomerexcellenceenterpriseaplaybookforcreatingcustomersforlife AT dewitttom thecustomerexcellenceenterpriseaplaybookforcreatingcustomersforlife AT kiddterrence thecustomerexcellenceenterpriseaplaybookforcreatingcustomersforlife AT simmonswayne customerexcellenceenterpriseaplaybookforcreatingcustomersforlife AT dewitttom customerexcellenceenterpriseaplaybookforcreatingcustomersforlife AT kiddterrence customerexcellenceenterpriseaplaybookforcreatingcustomersforlife |