TRANSFORMING RELATIONSHIP MARKETING: strategies and business models in the

Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relations...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Weitere beteiligte Personen: Thaichon, Park (HerausgeberIn), Ratten, Vanessa (HerausgeberIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: [Place of publication not identified] ROUTLEDGE 2020
Schriftenreihe:Routledge Advances in Management and Business Studies
Schlagwörter:
Links:https://learning.oreilly.com/library/view/-/9781000205534/?ar
Zusammenfassung:Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relationship marketing and the continuum, the drivers and scope of relationship marketing, and how organisations should restructure for successful relationship marketing in the digital context. The book also addresses the opportunities and challenges associated with the implementation of relationship marketing in various types of organisation and suggests different effective relationship-building strategies and techniques for successful customer relationship management.
Umfang:1 Online-Ressource
ISBN:9781000205497
1000205495
9781000205534
1000205533