Can your customer service do this?: create an anticipatory customer experience that builds loyalty forever
"Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how...
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[Place of publication not identified]
McGraw Hill-Ascent Audio
2023
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| Ausgabe: | [First edition]. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781638413899/?ar |
| Zusammenfassung: | "Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods for: - Applying the secret ""Gold Touch"" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement - Moving every customer systematically up the loyalty ladder-from disengaged to loyalty to becoming a vocal advocate, online and off - Transforming your most angry, upset, ""I'll never use you again!"" customers into true company loyalists via the scientifically proven principles of customer service recovery - Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis - and more." |
| Beschreibung: | Online resource; title from title details screen (O'Reilly, viewed September 26, 2023) |
| Umfang: | 1 Online-Ressource (1 audio file (4 hr., 34 min.)) |
| ISBN: | 9781638413899 1638413894 |
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| 520 | |a "Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods for: - Applying the secret ""Gold Touch"" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement - Moving every customer systematically up the loyalty ladder-from disengaged to loyalty to becoming a vocal advocate, online and off - Transforming your most angry, upset, ""I'll never use you again!"" customers into true company loyalists via the scientifically proven principles of customer service recovery - Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis - and more." | ||
| 650 | 0 | |a Customer services | |
| 650 | 0 | |a Customer services |x Technological innovations | |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | [First edition]. |
| format | Electronic eBook |
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| id | ZDB-30-ORH-096665254 |
| illustrated | Not Illustrated |
| indexdate | 2025-01-17T11:22:19Z |
| institution | BVB |
| isbn | 9781638413899 1638413894 |
| language | English |
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| physical | 1 Online-Ressource (1 audio file (4 hr., 34 min.)) |
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| publisher | McGraw Hill-Ascent Audio |
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| spelling | Solomon, Micah VerfasserIn aut Can your customer service do this? create an anticipatory customer experience that builds loyalty forever Micah Solomon [First edition]. [Place of publication not identified] McGraw Hill-Ascent Audio 2023 1 Online-Ressource (1 audio file (4 hr., 34 min.)) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Online resource; title from title details screen (O'Reilly, viewed September 26, 2023) "Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods for: - Applying the secret ""Gold Touch"" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement - Moving every customer systematically up the loyalty ladder-from disengaged to loyalty to becoming a vocal advocate, online and off - Transforming your most angry, upset, ""I'll never use you again!"" customers into true company loyalists via the scientifically proven principles of customer service recovery - Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis - and more." Customer services Customer services Technological innovations Customer loyalty Customer loyalty (OCoLC)fst00885531 Customer services (OCoLC)fst00885545 Customer services ; Technological innovations (OCoLC)fst00885565 Audiobooks (OCoLC)fst01726208 Audiobooks Blaker, Lyle ErzählerIn nrt |
| spellingShingle | Solomon, Micah Can your customer service do this? create an anticipatory customer experience that builds loyalty forever Customer services Customer services Technological innovations Customer loyalty Customer loyalty (OCoLC)fst00885531 Customer services (OCoLC)fst00885545 Customer services ; Technological innovations (OCoLC)fst00885565 Audiobooks (OCoLC)fst01726208 Audiobooks |
| subject_GND | (OCoLC)fst00885531 (OCoLC)fst00885545 (OCoLC)fst00885565 (OCoLC)fst01726208 |
| title | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever |
| title_auth | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever |
| title_exact_search | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever |
| title_full | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever Micah Solomon |
| title_fullStr | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever Micah Solomon |
| title_full_unstemmed | Can your customer service do this? create an anticipatory customer experience that builds loyalty forever Micah Solomon |
| title_short | Can your customer service do this? |
| title_sort | can your customer service do this create an anticipatory customer experience that builds loyalty forever |
| title_sub | create an anticipatory customer experience that builds loyalty forever |
| topic | Customer services Customer services Technological innovations Customer loyalty Customer loyalty (OCoLC)fst00885531 Customer services (OCoLC)fst00885545 Customer services ; Technological innovations (OCoLC)fst00885565 Audiobooks (OCoLC)fst01726208 Audiobooks |
| topic_facet | Customer services Customer services Technological innovations Customer loyalty Customer services ; Technological innovations Audiobooks |
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