Communicating in extreme crises: lessons from the edge
"This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreov...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Abingdon, Oxon New York, NY
Routledge
2022
|
| Schriftenreihe: | Routledge new directions in PR & communication research
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781000553529/?ar |
| Zusammenfassung: | "This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. The book does not require prior knowledge about crisis communication and crisis management; it contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management"-- |
| Beschreibung: | Includes bibliographical references and index. - Description based on online resource; title from digital title page (viewed on April 18, 2022) |
| Umfang: | 1 Online-Ressource illustrations. |
| ISBN: | 9781003094661 100309466X 9781000553529 1000553523 9781000553482 1000553485 |
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| spelling | Tachkova, Elina VerfasserIn aut Communicating in extreme crises lessons from the edge Elina Tachkova and W. Timothy Coombs Abingdon, Oxon New York, NY Routledge 2022 ©2022 1 Online-Ressource illustrations. Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Routledge new directions in PR & communication research Includes bibliographical references and index. - Description based on online resource; title from digital title page (viewed on April 18, 2022) "This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. The book does not require prior knowledge about crisis communication and crisis management; it contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management"-- Public relations Management Relations publiques ; Gestion BUSINESS & ECONOMICS / Public Relations LANGUAGE ARTS & DISCIPLINES / Communication Public relations ; Management Coombs, W. Timothy VerfasserIn aut 9780367556792 Erscheint auch als Druck-Ausgabe 9780367556792 |
| spellingShingle | Tachkova, Elina Coombs, W. Timothy Communicating in extreme crises lessons from the edge Public relations Management Relations publiques ; Gestion BUSINESS & ECONOMICS / Public Relations LANGUAGE ARTS & DISCIPLINES / Communication Public relations ; Management |
| title | Communicating in extreme crises lessons from the edge |
| title_auth | Communicating in extreme crises lessons from the edge |
| title_exact_search | Communicating in extreme crises lessons from the edge |
| title_full | Communicating in extreme crises lessons from the edge Elina Tachkova and W. Timothy Coombs |
| title_fullStr | Communicating in extreme crises lessons from the edge Elina Tachkova and W. Timothy Coombs |
| title_full_unstemmed | Communicating in extreme crises lessons from the edge Elina Tachkova and W. Timothy Coombs |
| title_short | Communicating in extreme crises |
| title_sort | communicating in extreme crises lessons from the edge |
| title_sub | lessons from the edge |
| topic | Public relations Management Relations publiques ; Gestion BUSINESS & ECONOMICS / Public Relations LANGUAGE ARTS & DISCIPLINES / Communication Public relations ; Management |
| topic_facet | Public relations Management Relations publiques ; Gestion BUSINESS & ECONOMICS / Public Relations LANGUAGE ARTS & DISCIPLINES / Communication Public relations ; Management |
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