Practical innovation in government: how front-line leaders are transforming public-sector organizations
"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Oakland, CA
Berrett-Koehler Publishers, Inc.
2022
|
| Ausgabe: | First edition. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781523001804/?ar |
| Zusammenfassung: | "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"-- |
| Beschreibung: | Includes bibliographical references and index. - Description based on online resource; title from digital title page (viewed on August 15, 2022) |
| Umfang: | 1 Online-Ressource (xi, 239 Seiten) illustrations |
| ISBN: | 9781523001804 1523001801 9781523001798 1523001798 |
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| 520 | |a "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"-- | ||
| 650 | 0 | |a Administrative agencies |x Reorganization | |
| 650 | 0 | |a Organizational change | |
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| 650 | 2 | |a Organizational Innovation | |
| 650 | 4 | |a Administration publique ; Réorganisation | |
| 650 | 4 | |a Changement organisationnel | |
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| 650 | 4 | |a Government productivity | |
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| spelling | Robinson, Alan VerfasserIn aut Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder First edition. Oakland, CA Berrett-Koehler Publishers, Inc. 2022 ©2022 1 Online-Ressource (xi, 239 Seiten) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Description based on online resource; title from digital title page (viewed on August 15, 2022) "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"-- Administrative agencies Reorganization Organizational change Government productivity Organizational Innovation Administration publique ; Réorganisation Changement organisationnel Administration publique ; Productivité Administrative agencies ; Reorganization Schroeder, Dean M. VerfasserIn aut 9781523001781 Erscheint auch als Druck-Ausgabe 9781523001781 |
| spellingShingle | Robinson, Alan Schroeder, Dean M. Practical innovation in government how front-line leaders are transforming public-sector organizations Administrative agencies Reorganization Organizational change Government productivity Organizational Innovation Administration publique ; Réorganisation Changement organisationnel Administration publique ; Productivité Administrative agencies ; Reorganization |
| title | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_auth | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_exact_search | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_full | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_fullStr | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_full_unstemmed | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_short | Practical innovation in government |
| title_sort | practical innovation in government how front line leaders are transforming public sector organizations |
| title_sub | how front-line leaders are transforming public-sector organizations |
| topic | Administrative agencies Reorganization Organizational change Government productivity Organizational Innovation Administration publique ; Réorganisation Changement organisationnel Administration publique ; Productivité Administrative agencies ; Reorganization |
| topic_facet | Administrative agencies Reorganization Organizational change Government productivity Organizational Innovation Administration publique ; Réorganisation Changement organisationnel Administration publique ; Productivité Administrative agencies ; Reorganization |
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