Hospitality management and digital transformation: balancing efficiency, agility and guest experience in the era of disruption
Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organiz...
Gespeichert in:
| Beteiligte Personen: | , , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Oxon New York
Routledge
2021
|
| Schriftenreihe: | Business and digital transformation
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781000296754/?ar |
| Zusammenfassung: | Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. Explains the digital business and digital transformation imperative for hospitality and leisure organizations. Discusses the different digital capabilities required to effectively compete as a digital business. Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. Discusses how hospitality and leisure managers can keep up with digital technology advancements. Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business-related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications. |
| Beschreibung: | Online resource; title from PDF title page (EBSCO, viewed December 15, 2020) |
| Umfang: | 1 Online-Ressource |
| ISBN: | 9780429325205 0429325207 9781000296754 100029675X 9781000296594 1000296598 9781000296679 1000296679 |
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| illustrated | Not Illustrated |
| indexdate | 2025-01-17T11:20:37Z |
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| language | English |
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| series2 | Business and digital transformation |
| spelling | Busulwa, Richard 1980- VerfasserIn aut Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption Richard Busulwa, Nina Evans, Aaron Oh and Moon Kang Oxon New York Routledge 2021 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Business and digital transformation Online resource; title from PDF title page (EBSCO, viewed December 15, 2020) Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. Explains the digital business and digital transformation imperative for hospitality and leisure organizations. Discusses the different digital capabilities required to effectively compete as a digital business. Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. Discusses how hospitality and leisure managers can keep up with digital technology advancements. Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business-related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications. Hospitality industry Management Hospitality Strategic planning Accueil (Tourisme) ; Gestion Hospitalité Planification stratégique BUSINESS & ECONOMICS ; Industries ; Hospitality, Travel & Tourism BUSINESS & ECONOMICS ; E-Commerce ; General (see also COMPUTERS ; Electronic Commerce) Hospitality industry ; Management Evans, Nina VerfasserIn aut Oh, Aaron VerfasserIn aut Kang, Moon VerfasserIn aut 9780367343545 Erscheint auch als Druck-Ausgabe 9780367343545 |
| spellingShingle | Busulwa, Richard 1980- Evans, Nina Oh, Aaron Kang, Moon Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption Hospitality industry Management Hospitality Strategic planning Accueil (Tourisme) ; Gestion Hospitalité Planification stratégique BUSINESS & ECONOMICS ; Industries ; Hospitality, Travel & Tourism BUSINESS & ECONOMICS ; E-Commerce ; General (see also COMPUTERS ; Electronic Commerce) Hospitality industry ; Management |
| title | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption |
| title_auth | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption |
| title_exact_search | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption |
| title_full | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption Richard Busulwa, Nina Evans, Aaron Oh and Moon Kang |
| title_fullStr | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption Richard Busulwa, Nina Evans, Aaron Oh and Moon Kang |
| title_full_unstemmed | Hospitality management and digital transformation balancing efficiency, agility and guest experience in the era of disruption Richard Busulwa, Nina Evans, Aaron Oh and Moon Kang |
| title_short | Hospitality management and digital transformation |
| title_sort | hospitality management and digital transformation balancing efficiency agility and guest experience in the era of disruption |
| title_sub | balancing efficiency, agility and guest experience in the era of disruption |
| topic | Hospitality industry Management Hospitality Strategic planning Accueil (Tourisme) ; Gestion Hospitalité Planification stratégique BUSINESS & ECONOMICS ; Industries ; Hospitality, Travel & Tourism BUSINESS & ECONOMICS ; E-Commerce ; General (see also COMPUTERS ; Electronic Commerce) Hospitality industry ; Management |
| topic_facet | Hospitality industry Management Hospitality Strategic planning Accueil (Tourisme) ; Gestion Hospitalité Planification stratégique BUSINESS & ECONOMICS ; Industries ; Hospitality, Travel & Tourism BUSINESS & ECONOMICS ; E-Commerce ; General (see also COMPUTERS ; Electronic Commerce) Hospitality industry ; Management |
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