The customer success economy: why every aspect of your business model needs a paradigm shift
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and spe...
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, New Jersey
Wiley
[2020]
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| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781119572763/?ar |
| Summary: | If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. -Shows leaders how their digital implementations will make them more Amazon-like -Helps you deliver recurring revenue -Shows you how to embrace customer retention -Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today'making and cultivating happy customers. |
| Item Description: | Includes bibliographical references and index. - Description based on print version record |
| Physical Description: | 1 Online-Ressource (x, 373 Seiten) |
| ISBN: | 9781119572732 1119572738 9781119572756 1119572754 9781119572763 |
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| spelling | Mehta, Nick 1977- VerfasserIn aut The customer success economy why every aspect of your business model needs a paradigm shift Nick Mehta, Allison Pickens Hoboken, New Jersey Wiley [2020] ©2020 1 Online-Ressource (x, 373 Seiten) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Description based on print version record If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. -Shows leaders how their digital implementations will make them more Amazon-like -Helps you deliver recurring revenue -Shows you how to embrace customer retention -Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today'making and cultivating happy customers. Customer relations Customer services Success in business Service à la clientèle Succès dans les affaires Pickens, Allison VerfasserIn aut |
| spellingShingle | Mehta, Nick 1977- Pickens, Allison The customer success economy why every aspect of your business model needs a paradigm shift Customer relations Customer services Success in business Service à la clientèle Succès dans les affaires |
| title | The customer success economy why every aspect of your business model needs a paradigm shift |
| title_auth | The customer success economy why every aspect of your business model needs a paradigm shift |
| title_exact_search | The customer success economy why every aspect of your business model needs a paradigm shift |
| title_full | The customer success economy why every aspect of your business model needs a paradigm shift Nick Mehta, Allison Pickens |
| title_fullStr | The customer success economy why every aspect of your business model needs a paradigm shift Nick Mehta, Allison Pickens |
| title_full_unstemmed | The customer success economy why every aspect of your business model needs a paradigm shift Nick Mehta, Allison Pickens |
| title_short | The customer success economy |
| title_sort | customer success economy why every aspect of your business model needs a paradigm shift |
| title_sub | why every aspect of your business model needs a paradigm shift |
| topic | Customer relations Customer services Success in business Service à la clientèle Succès dans les affaires |
| topic_facet | Customer relations Customer services Success in business Service à la clientèle Succès dans les affaires |
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