The customer success economy: why every aspect of your business model needs a paradigm shift

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and spe...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Beteiligte Personen: Mehta, Nick 1977- (VerfasserIn), Pickens, Allison (VerfasserIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: Hoboken, New Jersey Wiley [2020]
Schlagwörter:
Links:https://learning.oreilly.com/library/view/-/9781119572763/?ar
Zusammenfassung:If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. -Shows leaders how their digital implementations will make them more Amazon-like -Helps you deliver recurring revenue -Shows you how to embrace customer retention -Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today'making and cultivating happy customers.
Beschreibung:Includes bibliographical references and index. - Description based on print version record
Umfang:1 Online-Ressource (x, 373 Seiten)
ISBN:9781119572732
1119572738
9781119572756
1119572754
9781119572763