Designing service excellence: people and technology
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service indus...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Boca Raton, Florida
CRC Press
2015
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| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781439840467/?ar |
| Zusammenfassung: | The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers' experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technol. |
| Beschreibung: | Includes bibliographical references. - Print version record |
| Umfang: | 1 Online-Ressource (168 Seiten) illustrations |
| ISBN: | 9781439840474 1439840474 9781439840467 |
Internformat
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| 650 | 0 | |a Customer services |x Technological innovations | |
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| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services ; Technological innovations | |
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Datensatz im Suchindex
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| author | Hunt, Brian Ivergård, Toni |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-30-ORH-051690284 |
| illustrated | Illustrated |
| indexdate | 2025-01-17T11:20:49Z |
| institution | BVB |
| isbn | 9781439840474 1439840474 9781439840467 |
| language | English |
| open_access_boolean | |
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| physical | 1 Online-Ressource (168 Seiten) illustrations |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | CRC Press |
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| spelling | Hunt, Brian VerfasserIn aut Designing service excellence people and technology Brian Hunt and Toni Ivergard Boca Raton, Florida CRC Press 2015 ©20 ©2015 1 Online-Ressource (168 Seiten) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references. - Print version record The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers' experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technol. English. Customer services Customer services Technological innovations Service à la clientèle Service à la clientèle ; Innovations Customer services ; Technological innovations Ivergård, Toni VerfasserIn aut 9781439840467 Erscheint auch als Druck-Ausgabe 9781439840467 |
| spellingShingle | Hunt, Brian Ivergård, Toni Designing service excellence people and technology Customer services Customer services Technological innovations Service à la clientèle Service à la clientèle ; Innovations Customer services ; Technological innovations |
| title | Designing service excellence people and technology |
| title_auth | Designing service excellence people and technology |
| title_exact_search | Designing service excellence people and technology |
| title_full | Designing service excellence people and technology Brian Hunt and Toni Ivergard |
| title_fullStr | Designing service excellence people and technology Brian Hunt and Toni Ivergard |
| title_full_unstemmed | Designing service excellence people and technology Brian Hunt and Toni Ivergard |
| title_short | Designing service excellence |
| title_sort | designing service excellence people and technology |
| title_sub | people and technology |
| topic | Customer services Customer services Technological innovations Service à la clientèle Service à la clientèle ; Innovations Customer services ; Technological innovations |
| topic_facet | Customer services Customer services Technological innovations Service à la clientèle Service à la clientèle ; Innovations Customer services ; Technological innovations |
| work_keys_str_mv | AT huntbrian designingserviceexcellencepeopleandtechnology AT ivergardtoni designingserviceexcellencepeopleandtechnology |