Deriving Value From Conversations About Your Brand:

Companies often treat social media as the conversation that represents what consumers are saying about any given brand. But research shows that online and offline conversations are different beasts. Even though they both drive sales, they need to be measured and managed separately.

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Bibliographic Details
Main Authors: Fay, Brad (Author), Larkin, Rick (Author), Pauwels, Koen (Author), Keller, Ed (Author)
Corporate Author: O'Reilly for Higher Education (Firm) (Contributor)
Format: Electronic eBook
Language:English
Published: [Erscheinungsort nicht ermittelbar] MIT Sloan Management Review 2019
Edition:1st edition.
Links:https://learning.oreilly.com/library/view/-/53863MIT60210/?ar
Summary:Companies often treat social media as the conversation that represents what consumers are saying about any given brand. But research shows that online and offline conversations are different beasts. Even though they both drive sales, they need to be measured and managed separately.
Physical Description:1 Online-Ressource (8 Seiten)