Deriving Value From Conversations About Your Brand:

Companies often treat social media as the conversation that represents what consumers are saying about any given brand. But research shows that online and offline conversations are different beasts. Even though they both drive sales, they need to be measured and managed separately.

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Bibliographische Detailangaben
Beteiligte Personen: Fay, Brad (VerfasserIn), Larkin, Rick (VerfasserIn), Pauwels, Koen (VerfasserIn), Keller, Ed (VerfasserIn)
Körperschaft: O'Reilly for Higher Education (Firm) (MitwirkendeR)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: [Erscheinungsort nicht ermittelbar] MIT Sloan Management Review 2019
Ausgabe:1st edition.
Links:https://learning.oreilly.com/library/view/-/53863MIT60210/?ar
Zusammenfassung:Companies often treat social media as the conversation that represents what consumers are saying about any given brand. But research shows that online and offline conversations are different beasts. Even though they both drive sales, they need to be measured and managed separately.
Umfang:1 Online-Ressource (8 Seiten)