Service level manager: careers in IT service management
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Körperschaft: | |
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Swindon, UK
BCS Learning & Development
[2017]
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781780172941/?ar |
| Zusammenfassung: | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
| Beschreibung: | Includes bibliographical references and index. - Online resource; title from title page (Safari, viewed August 16, 2017) |
| Umfang: | 1 Online-Ressource (1 volume) illustrations |
| ISBN: | 9781780172972 1780172974 9781780172941 |
Internformat
MARC
| LEADER | 00000cam a22000002 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047674741 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228120325.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2017 xx |||||o 00| ||eng c | ||
| 020 | |a 9781780172972 |c electronic bk. |9 978-1-78017-297-2 | ||
| 020 | |a 1780172974 |c electronic bk. |9 1-78017-297-4 | ||
| 020 | |a 9781780172941 |9 978-1-78017-294-1 | ||
| 035 | |a (DE-627-1)047674741 | ||
| 035 | |a (DE-599)KEP047674741 | ||
| 035 | |a (ORHE)9781780172941 | ||
| 035 | |a (DE-627-1)047674741 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 082 | 0 | |a 658.0546 |2 23 | |
| 100 | 1 | |a Sansbury, John |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a Service level manager |b careers in IT service management |c John Sansbury |
| 264 | 1 | |a Swindon, UK |b BCS Learning & Development |c [2017] | |
| 264 | 4 | |c ©2017 | |
| 300 | |a 1 Online-Ressource (1 volume) |b illustrations | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. - Online resource; title from title page (Safari, viewed August 16, 2017) | ||
| 520 | |a The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. | ||
| 650 | 0 | |a Information technology |x Management | |
| 650 | 0 | |a Business |x Data processing |x Management | |
| 650 | 0 | |a Service-level agreements | |
| 650 | 4 | |a Technologie de l'information ; Gestion | |
| 650 | 4 | |a Gestion ; Informatique ; Gestion | |
| 650 | 4 | |a Qualité de service | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Industrial Management | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Management | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Management Science | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Organizational Behavior | |
| 650 | 4 | |a Business ; Data processing ; Management | |
| 650 | 4 | |a Information technology ; Management | |
| 650 | 4 | |a Service-level agreements | |
| 710 | 2 | |a BCS, The Chartered Institute for IT, |e MitwirkendeR |4 ctb | |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781780172941/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-047674741 |
|---|---|
| _version_ | 1821494864512024576 |
| adam_text | |
| any_adam_object | |
| author | Sansbury, John |
| author_corporate | BCS, The Chartered Institute for IT |
| author_corporate_role | ctb |
| author_facet | Sansbury, John BCS, The Chartered Institute for IT |
| author_role | aut |
| author_sort | Sansbury, John |
| author_variant | j s js |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047674741 (DE-599)KEP047674741 (ORHE)9781780172941 |
| dewey-full | 658.0546 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.0546 |
| dewey-search | 658.0546 |
| dewey-sort | 3658.0546 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02691cam a22005892 4500</leader><controlfield tag="001">ZDB-30-ORH-047674741</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228120325.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2017 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781780172972</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-78017-297-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1780172974</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-78017-297-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781780172941</subfield><subfield code="9">978-1-78017-294-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047674741</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047674741</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781780172941</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047674741</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.0546</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Sansbury, John</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service level manager</subfield><subfield code="b">careers in IT service management</subfield><subfield code="c">John Sansbury</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Swindon, UK</subfield><subfield code="b">BCS Learning & Development</subfield><subfield code="c">[2017]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2017</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (1 volume)</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index. - Online resource; title from title page (Safari, viewed August 16, 2017)</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Business</subfield><subfield code="x">Data processing</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Service-level agreements</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Technologie de l'information ; Gestion</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Gestion ; Informatique ; Gestion</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Qualité de service</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Industrial Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Management Science</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Organizational Behavior</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business ; Data processing ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service-level agreements</subfield></datafield><datafield tag="710" ind1="2" ind2=" "><subfield code="a">BCS, The Chartered Institute for IT,</subfield><subfield code="e">MitwirkendeR</subfield><subfield code="4">ctb</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781780172941/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047674741 |
| illustrated | Illustrated |
| indexdate | 2025-01-17T11:21:09Z |
| institution | BVB |
| isbn | 9781780172972 1780172974 9781780172941 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 Online-Ressource (1 volume) illustrations |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | BCS Learning & Development |
| record_format | marc |
| spelling | Sansbury, John VerfasserIn aut Service level manager careers in IT service management John Sansbury Swindon, UK BCS Learning & Development [2017] ©2017 1 Online-Ressource (1 volume) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Online resource; title from title page (Safari, viewed August 16, 2017) The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. Information technology Management Business Data processing Management Service-level agreements Technologie de l'information ; Gestion Gestion ; Informatique ; Gestion Qualité de service BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Business ; Data processing ; Management Information technology ; Management BCS, The Chartered Institute for IT, MitwirkendeR ctb |
| spellingShingle | Sansbury, John Service level manager careers in IT service management Information technology Management Business Data processing Management Service-level agreements Technologie de l'information ; Gestion Gestion ; Informatique ; Gestion Qualité de service BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Business ; Data processing ; Management Information technology ; Management |
| title | Service level manager careers in IT service management |
| title_auth | Service level manager careers in IT service management |
| title_exact_search | Service level manager careers in IT service management |
| title_full | Service level manager careers in IT service management John Sansbury |
| title_fullStr | Service level manager careers in IT service management John Sansbury |
| title_full_unstemmed | Service level manager careers in IT service management John Sansbury |
| title_short | Service level manager |
| title_sort | service level manager careers in it service management |
| title_sub | careers in IT service management |
| topic | Information technology Management Business Data processing Management Service-level agreements Technologie de l'information ; Gestion Gestion ; Informatique ; Gestion Qualité de service BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Business ; Data processing ; Management Information technology ; Management |
| topic_facet | Information technology Management Business Data processing Management Service-level agreements Technologie de l'information ; Gestion Gestion ; Informatique ; Gestion Qualité de service BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Business ; Data processing ; Management Information technology ; Management |
| work_keys_str_mv | AT sansburyjohn servicelevelmanagercareersinitservicemanagement AT bcsthecharteredinstituteforit servicelevelmanagercareersinitservicemanagement |