APA (7th ed.) Citation

Liker, J. K., & Ross, K. (2017). The Toyota way to service excellence: Lean transformation in service organizations. McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Liker, Jeffrey K., and Karyn Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. New York: McGraw-Hill Education, 2017.

MLA (9th ed.) Citation

Liker, Jeffrey K., and Karyn Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. McGraw-Hill Education, 2017.

Warning: These citations may not always be 100% accurate.