The Toyota way to service excellence: lean transformation in service organizations
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them dir...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
McGraw-Hill Education
[2017]
|
| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9781259641114/?ar |
| Summary: | The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean. |
| Item Description: | Includes bibliographical references and index. - Print version record |
| Physical Description: | 1 online resource |
| ISBN: | 9781259641114 1259641112 9781259641107 |
Staff View
MARC
| LEADER | 00000cam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047558237 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228120147.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2017 xx |||||o 00| ||eng c | ||
| 020 | |a 9781259641114 |c ebook |9 978-1-259-64111-4 | ||
| 020 | |a 1259641112 |c ebook |9 1-259-64111-2 | ||
| 020 | |a 9781259641107 |9 978-1-259-64110-7 | ||
| 035 | |a (DE-627-1)047558237 | ||
| 035 | |a (DE-599)KEP047558237 | ||
| 035 | |a (ORHE)9781259641114 | ||
| 035 | |a (DE-627-1)047558237 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 082 | 0 | |a 338.7/62920952 |2 23 | |
| 100 | 1 | |a Liker, Jeffrey K. |e VerfasserIn |4 aut | |
| 245 | 1 | 4 | |a The Toyota way to service excellence |b lean transformation in service organizations |c Jeffrey K. Liker, Karyn Ross |
| 264 | 1 | |a New York |b McGraw-Hill Education |c [2017] | |
| 300 | |a 1 online resource | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. - Print version record | ||
| 520 | |a The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean. | ||
| 610 | 1 | 0 | |a Toyota Jidōsha Kabushiki Kaisha |x Management |
| 650 | 0 | |a Automobile industry and trade |x Management |z Japan | |
| 650 | 0 | |a Lean manufacturing |z Japan | |
| 650 | 4 | |a Toyota Jidōsha Kabushiki Kaisha | |
| 650 | 4 | |a Automobiles ; Industrie et commerce ; Japon ; Gestion | |
| 650 | 4 | |a Production allégée ; Japon | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Production & Operations Management | |
| 650 | 4 | |a Automobile industry and trade ; Management | |
| 650 | 4 | |a Lean manufacturing | |
| 650 | 4 | |a Management | |
| 650 | 4 | |a Japan | |
| 700 | 1 | |a Ross, Karyn |e VerfasserIn |4 aut | |
| 776 | 1 | |z 9781259641107 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781259641107 |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781259641114/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Record in the Search Index
| DE-BY-TUM_katkey | ZDB-30-ORH-047558237 |
|---|---|
| _version_ | 1833357087446401025 |
| adam_text | |
| any_adam_object | |
| author | Liker, Jeffrey K. Ross, Karyn |
| author_facet | Liker, Jeffrey K. Ross, Karyn |
| author_role | aut aut |
| author_sort | Liker, Jeffrey K. |
| author_variant | j k l jk jkl k r kr |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047558237 (DE-599)KEP047558237 (ORHE)9781259641114 |
| dewey-full | 338.7/62920952 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
| dewey-raw | 338.7/62920952 |
| dewey-search | 338.7/62920952 |
| dewey-sort | 3338.7 862920952 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03390cam a22005292c 4500</leader><controlfield tag="001">ZDB-30-ORH-047558237</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228120147.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2017 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781259641114</subfield><subfield code="c">ebook</subfield><subfield code="9">978-1-259-64111-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1259641112</subfield><subfield code="c">ebook</subfield><subfield code="9">1-259-64111-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781259641107</subfield><subfield code="9">978-1-259-64110-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047558237</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047558237</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781259641114</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047558237</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">338.7/62920952</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Liker, Jeffrey K.</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="4"><subfield code="a">The Toyota way to service excellence</subfield><subfield code="b">lean transformation in service organizations</subfield><subfield code="c">Jeffrey K. Liker, Karyn Ross</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">McGraw-Hill Education</subfield><subfield code="c">[2017]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index. - Print version record</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.</subfield></datafield><datafield tag="610" ind1="1" ind2="0"><subfield code="a">Toyota Jidōsha Kabushiki Kaisha</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Automobile industry and trade</subfield><subfield code="x">Management</subfield><subfield code="z">Japan</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Lean manufacturing</subfield><subfield code="z">Japan</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Toyota Jidōsha Kabushiki Kaisha</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobiles ; Industrie et commerce ; Japon ; Gestion</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Production allégée ; Japon</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Production & Operations Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Automobile industry and trade ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Lean manufacturing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Japan</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ross, Karyn</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="1" ind2=" "><subfield code="z">9781259641107</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781259641107</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781259641114/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047558237 |
| illustrated | Not Illustrated |
| indexdate | 2025-05-28T09:46:07Z |
| institution | BVB |
| isbn | 9781259641114 1259641112 9781259641107 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | McGraw-Hill Education |
| record_format | marc |
| spelling | Liker, Jeffrey K. VerfasserIn aut The Toyota way to service excellence lean transformation in service organizations Jeffrey K. Liker, Karyn Ross New York McGraw-Hill Education [2017] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Print version record The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean. Toyota Jidōsha Kabushiki Kaisha Management Automobile industry and trade Management Japan Lean manufacturing Japan Toyota Jidōsha Kabushiki Kaisha Automobiles ; Industrie et commerce ; Japon ; Gestion Production allégée ; Japon BUSINESS & ECONOMICS ; Production & Operations Management Automobile industry and trade ; Management Lean manufacturing Management Japan Ross, Karyn VerfasserIn aut 9781259641107 Erscheint auch als Druck-Ausgabe 9781259641107 |
| spellingShingle | Liker, Jeffrey K. Ross, Karyn The Toyota way to service excellence lean transformation in service organizations Toyota Jidōsha Kabushiki Kaisha Management Automobile industry and trade Management Japan Lean manufacturing Japan Toyota Jidōsha Kabushiki Kaisha Automobiles ; Industrie et commerce ; Japon ; Gestion Production allégée ; Japon BUSINESS & ECONOMICS ; Production & Operations Management Automobile industry and trade ; Management Lean manufacturing Management Japan |
| title | The Toyota way to service excellence lean transformation in service organizations |
| title_auth | The Toyota way to service excellence lean transformation in service organizations |
| title_exact_search | The Toyota way to service excellence lean transformation in service organizations |
| title_full | The Toyota way to service excellence lean transformation in service organizations Jeffrey K. Liker, Karyn Ross |
| title_fullStr | The Toyota way to service excellence lean transformation in service organizations Jeffrey K. Liker, Karyn Ross |
| title_full_unstemmed | The Toyota way to service excellence lean transformation in service organizations Jeffrey K. Liker, Karyn Ross |
| title_short | The Toyota way to service excellence |
| title_sort | toyota way to service excellence lean transformation in service organizations |
| title_sub | lean transformation in service organizations |
| topic | Toyota Jidōsha Kabushiki Kaisha Management Automobile industry and trade Management Japan Lean manufacturing Japan Toyota Jidōsha Kabushiki Kaisha Automobiles ; Industrie et commerce ; Japon ; Gestion Production allégée ; Japon BUSINESS & ECONOMICS ; Production & Operations Management Automobile industry and trade ; Management Lean manufacturing Management Japan |
| topic_facet | Toyota Jidōsha Kabushiki Kaisha Management Automobile industry and trade Management Japan Lean manufacturing Japan Toyota Jidōsha Kabushiki Kaisha Automobiles ; Industrie et commerce ; Japon ; Gestion Production allégée ; Japon BUSINESS & ECONOMICS ; Production & Operations Management Automobile industry and trade ; Management Lean manufacturing Management Japan |
| work_keys_str_mv | AT likerjeffreyk thetoyotawaytoserviceexcellenceleantransformationinserviceorganizations AT rosskaryn thetoyotawaytoserviceexcellenceleantransformationinserviceorganizations AT likerjeffreyk toyotawaytoserviceexcellenceleantransformationinserviceorganizations AT rosskaryn toyotawaytoserviceexcellenceleantransformationinserviceorganizations |