Mehta, N., & Steinman, D. (2016). Customer success: How innovative companies are reducing churn and growing recurring revenue. Wiley.
Chicago-Zitierstil (17. Ausg.)Mehta, Nick, und Dan Steinman. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Hoboken: Wiley, 2016.
MLA-Zitierstil (9. Ausg.)Mehta, Nick, und Dan Steinman. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Wiley, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.