Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
AMACOM American Management Association
[2010]
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780814415382/?ar |
| Zusammenfassung: | The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context. |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | 1 Online-Ressource |
| ISBN: | 9780814415399 0814415393 1282524488 9781282524484 9786612524486 6612524480 9780814415382 |
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| 650 | 0 | |a Consumer satisfaction | |
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| isbn | 9780814415399 0814415393 1282524488 9781282524484 9786612524486 6612524480 9780814415382 |
| language | English |
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| spelling | Inghilleri, Leonardo VerfasserIn aut Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze New York AMACOM American Management Association [2010] 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context. English. Customer services Consumer satisfaction Customer loyalty Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations Solomon, Micah VerfasserIn aut 9780814415382 Erscheint auch als Druck-Ausgabe 9780814415382 |
| spellingShingle | Inghilleri, Leonardo Solomon, Micah Exceptional service, exceptional profit the secrets of building a five-star customer service organization Customer services Consumer satisfaction Customer loyalty Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations |
| title | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_auth | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_exact_search | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_full | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze |
| title_fullStr | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze |
| title_full_unstemmed | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze |
| title_short | Exceptional service, exceptional profit |
| title_sort | exceptional service exceptional profit the secrets of building a five star customer service organization |
| title_sub | the secrets of building a five-star customer service organization |
| topic | Customer services Consumer satisfaction Customer loyalty Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations |
| topic_facet | Customer services Consumer satisfaction Customer loyalty Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations |
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