Crowdsourcing customer service: how may we help we?
This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundred...
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[Upper Saddle River, N.J.]
[FTPress Delivers]
[©2010]
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| Schriftenreihe: | FTPress Delivers elements
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| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780137082841/?ar |
| Zusammenfassung: | This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes-say, to test new products. |
| Beschreibung: | Cover title. - Imprint from cover p. [3]. - Excerpted from: We are smarter than me, by Barry Libert and Jon Spector. Cf. resource description page (viewed March 4, 2010) |
| Umfang: | 1 Online-Ressource ([7] Seiten). |
| ISBN: | 9780137082827 0137082827 9780137082841 0137082843 |
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| 520 | |a This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes-say, to test new products. | ||
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| spelling | Libert, Barry VerfasserIn aut Crowdsourcing customer service how may we help we? Barry Libert, Jon Spector ; foreword by Don Tapscott [Upper Saddle River, N.J.] [FTPress Delivers] [©2010] 1 Online-Ressource ([7] Seiten). Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier FTPress Delivers elements Cover title. - Imprint from cover p. [3]. - Excerpted from: We are smarter than me, by Barry Libert and Jon Spector. Cf. resource description page (viewed March 4, 2010) This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes-say, to test new products. Strategic alliances (Business) Social participation Economic aspects Customer relations Customer services Marketing research Alliances stratégiques (Affaires) Participation sociale ; Aspect économique Service à la clientèle Marketing ; Recherche BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Spector, Jon 1956- MitwirkendeR ctb |
| spellingShingle | Libert, Barry Crowdsourcing customer service how may we help we? Strategic alliances (Business) Social participation Economic aspects Customer relations Customer services Marketing research Alliances stratégiques (Affaires) Participation sociale ; Aspect économique Service à la clientèle Marketing ; Recherche BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| title | Crowdsourcing customer service how may we help we? |
| title_auth | Crowdsourcing customer service how may we help we? |
| title_exact_search | Crowdsourcing customer service how may we help we? |
| title_full | Crowdsourcing customer service how may we help we? Barry Libert, Jon Spector ; foreword by Don Tapscott |
| title_fullStr | Crowdsourcing customer service how may we help we? Barry Libert, Jon Spector ; foreword by Don Tapscott |
| title_full_unstemmed | Crowdsourcing customer service how may we help we? Barry Libert, Jon Spector ; foreword by Don Tapscott |
| title_short | Crowdsourcing customer service |
| title_sort | crowdsourcing customer service how may we help we |
| title_sub | how may we help we? |
| topic | Strategic alliances (Business) Social participation Economic aspects Customer relations Customer services Marketing research Alliances stratégiques (Affaires) Participation sociale ; Aspect économique Service à la clientèle Marketing ; Recherche BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| topic_facet | Strategic alliances (Business) Social participation Economic aspects Customer relations Customer services Marketing research Alliances stratégiques (Affaires) Participation sociale ; Aspect économique Service à la clientèle Marketing ; Recherche BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
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