Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (3rd ed.). Morgan Kaufmann.
Chicago-Zitierstil (17. Ausg.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3rd ed. Waltham, MA: Morgan Kaufmann, 2014.
MLA-Zitierstil (9. Ausg.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3rd ed. Morgan Kaufmann, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.