How customers view self-service technologies: there can be substantial differences between managers' and customers' perspectives on new self-service technologies
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| Main Authors: | , |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
MIT Sloan Management Review
[2015]
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| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/53863MIT57118/?ar |
| Item Description: | "Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016) |
| Physical Description: | 1 online resource (1 volume) |
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| spelling | Kimes, Sheryl E. VerfasserIn aut How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier [Place of publication not identified] MIT Sloan Management Review [2015] ©2015 1 online resource (1 volume) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier "Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016) Consumer behavior Customer relations Consommateurs ; Comportement Collier, Joel E. VerfasserIn aut |
| spellingShingle | Kimes, Sheryl E. Collier, Joel E. How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Consumer behavior Customer relations Consommateurs ; Comportement |
| title | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_auth | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_exact_search | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_full | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_fullStr | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_full_unstemmed | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_short | How customers view self-service technologies |
| title_sort | how customers view self service technologies there can be substantial differences between managers and customers perspectives on new self service technologies |
| title_sub | there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| topic | Consumer behavior Customer relations Consommateurs ; Comportement |
| topic_facet | Consumer behavior Customer relations Consommateurs ; Comportement |
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