How customers view self-service technologies: there can be substantial differences between managers' and customers' perspectives on new self-service technologies
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
[Place of publication not identified]
MIT Sloan Management Review
[2015]
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/53863MIT57118/?ar |
| Beschreibung: | "Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016) |
| Umfang: | 1 online resource (1 volume) |
Internformat
MARC
| LEADER | 00000cam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047383917 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228120056.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2015 xx |||||o 00| ||eng c | ||
| 035 | |a (DE-627-1)047383917 | ||
| 035 | |a (DE-599)KEP047383917 | ||
| 035 | |a (ORHE)53863MIT57118 | ||
| 035 | |a (DE-627-1)047383917 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 100 | 1 | |a Kimes, Sheryl E. |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a How customers view self-service technologies |b there can be substantial differences between managers' and customers' perspectives on new self-service technologies |c Sheryl E. Kimes, Joel E. Collier |
| 264 | 1 | |a [Place of publication not identified] |b MIT Sloan Management Review |c [2015] | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (1 volume) | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a "Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016) | ||
| 650 | 0 | |a Consumer behavior | |
| 650 | 0 | |a Customer relations | |
| 650 | 4 | |a Consommateurs ; Comportement | |
| 650 | 4 | |a Consumer behavior | |
| 650 | 4 | |a Customer relations | |
| 700 | 1 | |a Collier, Joel E. |e VerfasserIn |4 aut | |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/53863MIT57118/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-047383917 |
|---|---|
| _version_ | 1833357117787996160 |
| adam_text | |
| any_adam_object | |
| author | Kimes, Sheryl E. Collier, Joel E. |
| author_facet | Kimes, Sheryl E. Collier, Joel E. |
| author_role | aut aut |
| author_sort | Kimes, Sheryl E. |
| author_variant | s e k se sek j e c je jec |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047383917 (DE-599)KEP047383917 (ORHE)53863MIT57118 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01467cam a22003852c 4500</leader><controlfield tag="001">ZDB-30-ORH-047383917</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228120056.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2015 xx |||||o 00| ||eng c</controlfield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047383917</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047383917</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)53863MIT57118</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047383917</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Kimes, Sheryl E.</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">How customers view self-service technologies</subfield><subfield code="b">there can be substantial differences between managers' and customers' perspectives on new self-service technologies</subfield><subfield code="c">Sheryl E. Kimes, Joel E. Collier</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Place of publication not identified]</subfield><subfield code="b">MIT Sloan Management Review</subfield><subfield code="c">[2015]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (1 volume)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">"Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016)</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Consumer behavior</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consommateurs ; Comportement</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer behavior</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Collier, Joel E.</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/53863MIT57118/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047383917 |
| illustrated | Not Illustrated |
| indexdate | 2025-05-28T09:46:35Z |
| institution | BVB |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource (1 volume) |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | MIT Sloan Management Review |
| record_format | marc |
| spelling | Kimes, Sheryl E. VerfasserIn aut How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier [Place of publication not identified] MIT Sloan Management Review [2015] ©2015 1 online resource (1 volume) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier "Vol. 57, no.1 Reprint #57118.". - Online resource; title from cover (viewed April 8, 2016) Consumer behavior Customer relations Consommateurs ; Comportement Collier, Joel E. VerfasserIn aut |
| spellingShingle | Kimes, Sheryl E. Collier, Joel E. How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Consumer behavior Customer relations Consommateurs ; Comportement |
| title | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_auth | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_exact_search | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| title_full | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_fullStr | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_full_unstemmed | How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies Sheryl E. Kimes, Joel E. Collier |
| title_short | How customers view self-service technologies |
| title_sort | how customers view self service technologies there can be substantial differences between managers and customers perspectives on new self service technologies |
| title_sub | there can be substantial differences between managers' and customers' perspectives on new self-service technologies |
| topic | Consumer behavior Customer relations Consommateurs ; Comportement |
| topic_facet | Consumer behavior Customer relations Consommateurs ; Comportement |
| work_keys_str_mv | AT kimessheryle howcustomersviewselfservicetechnologiestherecanbesubstantialdifferencesbetweenmanagersandcustomersperspectivesonnewselfservicetechnologies AT collierjoele howcustomersviewselfservicetechnologiestherecanbesubstantialdifferencesbetweenmanagersandcustomersperspectivesonnewselfservicetechnologies |