Kimes, S. E., & Collier, J. E. (2015). How customers view self-service technologies: There can be substantial differences between managers' and customers' perspectives on new self-service technologies. MIT Sloan Management Review.
Chicago-Zitierstil (17. Ausg.)Kimes, Sheryl E., und Joel E. Collier. How Customers View Self-service Technologies: There Can Be Substantial Differences Between Managers' and Customers' Perspectives on New Self-service Technologies. [Place of publication not identified]: MIT Sloan Management Review, 2015.
MLA-Zitierstil (9. Ausg.)Kimes, Sheryl E., und Joel E. Collier. How Customers View Self-service Technologies: There Can Be Substantial Differences Between Managers' and Customers' Perspectives on New Self-service Technologies. MIT Sloan Management Review, 2015.