Artificial intelligence in customer service: the next frontier for personalized engagement
Gespeichert in:
| Weitere beteiligte Personen: | , , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Cham
palgrave macmillan
[2023]
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034622141&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | xxi, 307 Seiten Illustrationen |
| ISBN: | 9783031338977 |
Internformat
MARC
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| 650 | 4 | |a Computational Intelligence | |
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| 650 | 4 | |a Computational intelligence | |
| 650 | 4 | |a Telemarketing | |
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| 650 | 4 | |a Technological innovations | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-034622141 | |
Datensatz im Suchindex
| _version_ | 1819383386882441216 |
|---|---|
| adam_text | Contents 1 Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement 1 Varsha Jain, Jagdish N Sheth, Emmanuel Mogaji, and Anupama Ambika Theme I 2 Introduction to AI and Customer Services AI in Customer Service: A Service Revolution in the Making 13 15 Werner H Kunz andJochen Wirtz 3 Opportunities and Challenges ofAl-Driven Customer Service 33 Rijul Chaturvedi and Sanjeev Verma 4 Artificial Intelligence in Customer Service Strategy for Seamless Customer Experiences 73 Yuanyuan Cui and Patrick van Esch vil
viii Contents Theme II Customer Engagement 99 5 Personalized and Contextual Artificial Intelligence-Based Services Experience 101 Valentina Pitardi 6 Engaging Self-service in a Customer Service Ecosystem George Spais 7 Understanding the Role of Data in Artificial Intelligence-Based Personalization Shubhadeep Mukherjee Theme III 8 9 11 155 179 Customer Experience Artificial Intelligence for Seamless Experience Across Channels Nguyen Phong Nguyen and Emmanuel Mogaji 181 Data Processing and AI-Technology Integration for Personalized Services Gourav Roy, Varsha Jain, and Parth Salunke 205 Theme IV 10 123 Customer and Employee Wellbeing 229 Use of Artificial Intelligence with Ethics and Privacy for Personalized Customer Services Damini Goyal Gupta and Varsha Jain 231 Linking Customer E-Service Quality with Artificial Intelligence-Based Business Environment Sakshi Kathuria and Sudhir Rana 259
Contents 12 Role of Risk on Employees’ Willingness to Collaborate with Artificial Intelligence and Its Impact on Wellbeing ix 281 Stefanie Paluch and Thomas Wittkop Index 303
|
| any_adam_object | 1 |
| author2 | Sheth, Jagdish N. 1938- Jain, Varsha Mogaji, Emmanuel Ambika, Anupama |
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| author_GND | (DE-588)124543227 (DE-588)1268118621 (DE-588)1235831337 |
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| building | Verbundindex |
| bvnumber | BV049361988 |
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| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 006 - Special computer methods |
| dewey-raw | 006.3 |
| dewey-search | 006.3 |
| dewey-sort | 16.3 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV049361988 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T20:07:37Z |
| institution | BVB |
| isbn | 9783031338977 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034622141 |
| oclc_num | 1410703611 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | xxi, 307 Seiten Illustrationen |
| publishDate | 2023 |
| publishDateSearch | 2023 |
| publishDateSort | 2023 |
| publisher | palgrave macmillan |
| record_format | marc |
| spellingShingle | Artificial intelligence in customer service the next frontier for personalized engagement Computational Intelligence Digital Marketing Innovation and Technology Management Computational intelligence Telemarketing Internet marketing Technological innovations |
| title | Artificial intelligence in customer service the next frontier for personalized engagement |
| title_auth | Artificial intelligence in customer service the next frontier for personalized engagement |
| title_exact_search | Artificial intelligence in customer service the next frontier for personalized engagement |
| title_full | Artificial intelligence in customer service the next frontier for personalized engagement edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika |
| title_fullStr | Artificial intelligence in customer service the next frontier for personalized engagement edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika |
| title_full_unstemmed | Artificial intelligence in customer service the next frontier for personalized engagement edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika |
| title_short | Artificial intelligence in customer service |
| title_sort | artificial intelligence in customer service the next frontier for personalized engagement |
| title_sub | the next frontier for personalized engagement |
| topic | Computational Intelligence Digital Marketing Innovation and Technology Management Computational intelligence Telemarketing Internet marketing Technological innovations |
| topic_facet | Computational Intelligence Digital Marketing Innovation and Technology Management Computational intelligence Telemarketing Internet marketing Technological innovations |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034622141&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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