Closing the service gap: how to connect customers, employees and organisations
Gespeichert in:
Beteiligte Personen: | , , |
---|---|
Format: | Buch |
Sprache: | Englisch |
Veröffentlicht: |
Harlow
Pearson
2023
|
Schlagwörter: | |
Umfang: | xxiv, 206 Seiten Illustrationen |
ISBN: | 9781292444352 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
001 | BV048936179 | ||
003 | DE-604 | ||
005 | 20230706 | ||
007 | t| | ||
008 | 230510s2023 xx a||| |||| 00||| eng d | ||
020 | |a 9781292444352 |9 978-1-292-44435-2 | ||
035 | |a (OCoLC)1381311427 | ||
035 | |a (DE-599)BVBBV048936179 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
049 | |a DE-945 |a DE-898 | ||
084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
100 | 1 | |a Laker, Benjamin |e Verfasser |4 aut | |
245 | 1 | 0 | |a Closing the service gap |b how to connect customers, employees and organisations |c Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun |
264 | 1 | |a Harlow |b Pearson |c 2023 | |
300 | |a xxiv, 206 Seiten |b Illustrationen | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Organisationstheorie |0 (DE-588)4121434-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Marketing |0 (DE-588)4037589-4 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Dienstleistung |0 (DE-588)4012178-1 |D s |
689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
689 | 0 | 2 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
689 | 0 | 3 | |a Organisationstheorie |0 (DE-588)4121434-1 |D s |
689 | 0 | 4 | |a Marketing |0 (DE-588)4037589-4 |D s |
689 | 0 | |5 DE-604 | |
700 | 1 | |a Soga, Lebene Richmond |e Verfasser |4 aut | |
700 | 1 | |a Bolade-Ogunfodun, Yemisi |e Verfasser |4 aut | |
776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe, EPUB |z 978-1-292-44437-6 |
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-034200048 |
Datensatz im Suchindex
_version_ | 1818990554121240576 |
---|---|
any_adam_object | |
author | Laker, Benjamin Soga, Lebene Richmond Bolade-Ogunfodun, Yemisi |
author_facet | Laker, Benjamin Soga, Lebene Richmond Bolade-Ogunfodun, Yemisi |
author_role | aut aut aut |
author_sort | Laker, Benjamin |
author_variant | b l bl l r s lr lrs y b o ybo |
building | Verbundindex |
bvnumber | BV048936179 |
classification_rvk | QQ 250 |
ctrlnum | (OCoLC)1381311427 (DE-599)BVBBV048936179 |
discipline | Wirtschaftswissenschaften |
format | Book |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01656nam a2200433 c 4500</leader><controlfield tag="001">BV048936179</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230706 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">230510s2023 xx a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781292444352</subfield><subfield code="9">978-1-292-44435-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1381311427</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV048936179</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield><subfield code="a">DE-898</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Laker, Benjamin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Closing the service gap</subfield><subfield code="b">how to connect customers, employees and organisations</subfield><subfield code="c">Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Harlow</subfield><subfield code="b">Pearson</subfield><subfield code="c">2023</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xxiv, 206 Seiten</subfield><subfield code="b">Illustrationen</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationstheorie</subfield><subfield code="0">(DE-588)4121434-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Organisationstheorie</subfield><subfield code="0">(DE-588)4121434-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="4"><subfield code="a">Marketing</subfield><subfield code="0">(DE-588)4037589-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Soga, Lebene Richmond</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Bolade-Ogunfodun, Yemisi</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe, EPUB</subfield><subfield code="z">978-1-292-44437-6</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-034200048</subfield></datafield></record></collection> |
id | DE-604.BV048936179 |
illustrated | Illustrated |
indexdate | 2024-12-20T19:56:13Z |
institution | BVB |
isbn | 9781292444352 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034200048 |
oclc_num | 1381311427 |
open_access_boolean | |
owner | DE-945 DE-898 DE-BY-UBR |
owner_facet | DE-945 DE-898 DE-BY-UBR |
physical | xxiv, 206 Seiten Illustrationen |
publishDate | 2023 |
publishDateSearch | 2023 |
publishDateSort | 2023 |
publisher | Pearson |
record_format | marc |
spelling | Laker, Benjamin Verfasser aut Closing the service gap how to connect customers, employees and organisations Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun Harlow Pearson 2023 xxiv, 206 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Management (DE-588)4037278-9 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Organisationstheorie (DE-588)4121434-1 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s Kundenorientierung (DE-588)4316837-1 s Organisationstheorie (DE-588)4121434-1 s Marketing (DE-588)4037589-4 s DE-604 Soga, Lebene Richmond Verfasser aut Bolade-Ogunfodun, Yemisi Verfasser aut Erscheint auch als Online-Ausgabe, EPUB 978-1-292-44437-6 |
spellingShingle | Laker, Benjamin Soga, Lebene Richmond Bolade-Ogunfodun, Yemisi Closing the service gap how to connect customers, employees and organisations Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Organisationstheorie (DE-588)4121434-1 gnd Marketing (DE-588)4037589-4 gnd |
subject_GND | (DE-588)4037278-9 (DE-588)4012178-1 (DE-588)4316837-1 (DE-588)4121434-1 (DE-588)4037589-4 |
title | Closing the service gap how to connect customers, employees and organisations |
title_auth | Closing the service gap how to connect customers, employees and organisations |
title_exact_search | Closing the service gap how to connect customers, employees and organisations |
title_full | Closing the service gap how to connect customers, employees and organisations Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun |
title_fullStr | Closing the service gap how to connect customers, employees and organisations Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun |
title_full_unstemmed | Closing the service gap how to connect customers, employees and organisations Benjamin Laker, Lebene Richmond Soga, Yemisi Bolade-Ogunfodun |
title_short | Closing the service gap |
title_sort | closing the service gap how to connect customers employees and organisations |
title_sub | how to connect customers, employees and organisations |
topic | Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Organisationstheorie (DE-588)4121434-1 gnd Marketing (DE-588)4037589-4 gnd |
topic_facet | Management Dienstleistung Kundenorientierung Organisationstheorie Marketing |
work_keys_str_mv | AT lakerbenjamin closingtheservicegaphowtoconnectcustomersemployeesandorganisations AT sogalebenerichmond closingtheservicegaphowtoconnectcustomersemployeesandorganisations AT boladeogunfodunyemisi closingtheservicegaphowtoconnectcustomersemployeesandorganisations |