New Public Management in Africa: Contemporary Issues
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Cham
Springer International Publishing AG
2021
|
| Schriftenreihe: | Palgrave Studies of Public Sector Management in Africa Ser
|
| Schlagwörter: | |
| Links: | https://ebookcentral.proquest.com/lib/hwr/detail.action?docID=6792403 |
| Umfang: | 1 Online-Ressource (343 Seiten) |
| ISBN: | 9783030771812 9783030771805 |
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| 505 | 8 | |a Intro -- Preface -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- 1: New Public Management in Africa: An Introduction -- Introduction -- Public Service Governance in Africa -- New Public Management and Core Issues and Themes in Africa -- Theoretical Pathway to New Public Management -- Structure of the Book -- Conclusion -- References -- 2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy -- Introduction -- Background and Definition -- Methodology -- Market Orientation in the Public Sector -- Application of Market Orientation Within the African Public Sector -- Antecedents of Market Orientation in the Public Sector -- The External Environmental Factors Influencing the MO-Performance Relationship -- External and Internal Market Orientation -- Dimensions of External Market Orientation and Performance -- Internal Market Orientation Components and Organisational Performance -- Synthesising Academic Research on Public Sector Market Orientation in Africa -- Research Gaps and Direction for Future Research -- References -- 3: Leveraging Trust to Enhance the Public Sector Brand in Africa -- Introduction -- The Paradigm Shift to New Public Management and Public Value Management in Africa -- Popular Trust in African Institutions -- Corruption and Trust in the Public Sector -- Trust in Times of Uncertainty: The Case of COVID-19 -- Branding the Public Sector in Africa as Trustworthy: A Recommendation -- Conclusion -- References -- 4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa -- Introduction -- Literature Review of Public Trust Within the Context of the New Public Management in Africa -- The Context of Trust in Public Administration and the New Public Management -- The Relevance of the New Public Administration's Trust in Government | |
| 505 | 8 | |a Utility of Veblen's Trained Incapacity and Dewey's Occupational Psychosis to Trust in NPM -- Methodology -- Findings and Discussions -- Public Trust in Politicians -- Voice, Accountability, and Public Trust -- Freedom of Expression and Trust -- Judicial Independence and Public Trust -- Approval of Democracy and Trust -- Control of Corruption and Trust in Government -- Policy Implications and Recommendations -- References -- 5: Leadership and Human Capital Management in New Public Management -- Introduction -- Literature Review -- Human Capital Management Model -- Leadership Style and NPM -- Study Methodology -- Discussions of Lessons on Leadership and HCM of NPM in Africa -- Training, Capacity Building, and Public Service Delivery in Nigeria -- Staff Level, Recruitment, and HCM Performance in Kenya -- Leadership and Performance Management in NPM, Kenya -- Public Leadership and NPM Experience in Zimbabwe -- Leadership and Accountability in NPM Experience, Zimbabwe -- Conclusion, Implications, and Recommendations -- References -- 6: Logistics in the New Public Management Framework in Africa -- Introduction -- New Public Management and the Basis for Its Development -- Theories Underpinning the Development of NPM and Their Consequences -- Public Choice Theory -- Principal-Agent Theory -- Transaction Cost Theory -- Expansion and Spread of NPM Across the Globe -- Some Benefits and Drawbacks of NPM -- Benefits of NPM -- Decentralisation -- Contracting out and Performance Contracting -- Privatisation and Public-Private Partnership -- Corporatisation -- Drawbacks of NPM -- Danger of Centralisation -- Tendency for Corruption -- Use of Private Management Technique -- Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries -- Nigeria -- Other African Countries | |
| 505 | 8 | |a Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries -- Conclusion -- References -- 7: Contractualism in the Urban Water Policy Reforms in Ghana -- Background -- New Public Management -- Contracting Out in the Public Sector -- History of Urban Water Reform in Ghana -- NPM Reforms and Private Sector Involvement in Water Sector -- Contradictions in the Contractual Arrangement -- Collaboration with Civil Society -- Management Contract: The Aqua Vitens Rand Ltd -- Clash of Organisational Culture: GWCL Versus AVRL -- Performance Management: The AVRL -- Discussion and Concluding Remarks -- References -- 8: The New Public Management (NPM) and Outsourcing: An African Perspective -- Introduction -- The Concept of Outsourcing -- NPM: A Catalyst for Public Sector Outsourcing -- Public Sector Outsourcing: A Theoretical Framework -- Public Choice Theory -- Agency Cost Theory -- Transaction Cost Theory -- Risk Management of Outsourcing -- Strategies to Ensure Effective Outsourcing in the Public Sector -- Identify Core Competencies -- Evaluate Opportunities -- Supplier Selection -- Organise the Transition Process -- Monitor and Evaluate the Performance -- A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa -- Effective Vaccine Management -- Practical Recommendations for the Public Sector in Africa -- Conclusion -- References -- 9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies -- Introduction -- The Concept of TQM -- TQM in Africa -- TQM in the Public Sector -- The Link Between NPM and TQM -- The TQM Practices -- Management Leadership -- Employee Training -- Employee Relations -- Quality Data and Reporting -- Supplier Quality management -- Product/Service Design -- Process Management -- Customer Relations Management | |
| 505 | 8 | |a Quality Performance -- Cases of TQM Application in the Public Sector -- Case One: Service Improvement Plan in the South African Public Sector -- Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt -- Recommendations for the Public Sector in Developing Economies -- References -- 10: Public Sector Restructuring and Public-Private Partnerships in Africa -- Introduction -- Public Sector Restructuring -- Public Sector Reforms: A Fragmented Field -- Redefining the Role of the Public Sector -- NPM in Botswana -- Public-Private Partnerships -- Education Reforms in Africa -- Healthcare Reforms in Africa -- Health System Reforms in Botswana -- Health System Reforms in Seychelles -- Health System Reforms in Kenya -- Conclusions -- References -- 11: Managing Complexity in the Public Sector: The Case of African Higher Education -- Introduction -- Complex Systems Design and Public Sector Infrastructure -- Complexity in Education Reforms -- Africa and The Bologna Process -- Regionalism and the Bologna Process -- Central African Economic and Monetary Community (CEMAC) -- East African Community (EAC) -- Southern African Development Community (SADC) -- West African Monetary and Economic Union (WAMEU) -- Teacher Training for Sustainable Development -- Conclusions -- References -- Further Reading -- 12: Digitalisation and New Public Management in Africa -- Introduction -- The Upside and Downside of Digitalisation of Government Services -- Trends in the Digitalisation of Government Activities in Africa -- Digitalisation of Government Activities and Corruption in Africa -- Achieving Digitalisation of Public Sector Institutions in Africa -- The Future of Digitalisation of Government Activities -- Recommendation for African Countries -- Conclusion -- References -- 13: The New Public Management and the Way Forward in Africa -- Introduction | |
| 505 | 8 | |a NPM and Contextual Issues in Africa: Lessons from the Book -- New Trends in Public Sector Management -- Implications for Public Sector Institutions in Africa -- Conclusion -- References -- Index | |
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| author | Hinson, Robert E. |
| author_facet | Hinson, Robert E. |
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| contents | Intro -- Preface -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- 1: New Public Management in Africa: An Introduction -- Introduction -- Public Service Governance in Africa -- New Public Management and Core Issues and Themes in Africa -- Theoretical Pathway to New Public Management -- Structure of the Book -- Conclusion -- References -- 2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy -- Introduction -- Background and Definition -- Methodology -- Market Orientation in the Public Sector -- Application of Market Orientation Within the African Public Sector -- Antecedents of Market Orientation in the Public Sector -- The External Environmental Factors Influencing the MO-Performance Relationship -- External and Internal Market Orientation -- Dimensions of External Market Orientation and Performance -- Internal Market Orientation Components and Organisational Performance -- Synthesising Academic Research on Public Sector Market Orientation in Africa -- Research Gaps and Direction for Future Research -- References -- 3: Leveraging Trust to Enhance the Public Sector Brand in Africa -- Introduction -- The Paradigm Shift to New Public Management and Public Value Management in Africa -- Popular Trust in African Institutions -- Corruption and Trust in the Public Sector -- Trust in Times of Uncertainty: The Case of COVID-19 -- Branding the Public Sector in Africa as Trustworthy: A Recommendation -- Conclusion -- References -- 4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa -- Introduction -- Literature Review of Public Trust Within the Context of the New Public Management in Africa -- The Context of Trust in Public Administration and the New Public Management -- The Relevance of the New Public Administration's Trust in Government Utility of Veblen's Trained Incapacity and Dewey's Occupational Psychosis to Trust in NPM -- Methodology -- Findings and Discussions -- Public Trust in Politicians -- Voice, Accountability, and Public Trust -- Freedom of Expression and Trust -- Judicial Independence and Public Trust -- Approval of Democracy and Trust -- Control of Corruption and Trust in Government -- Policy Implications and Recommendations -- References -- 5: Leadership and Human Capital Management in New Public Management -- Introduction -- Literature Review -- Human Capital Management Model -- Leadership Style and NPM -- Study Methodology -- Discussions of Lessons on Leadership and HCM of NPM in Africa -- Training, Capacity Building, and Public Service Delivery in Nigeria -- Staff Level, Recruitment, and HCM Performance in Kenya -- Leadership and Performance Management in NPM, Kenya -- Public Leadership and NPM Experience in Zimbabwe -- Leadership and Accountability in NPM Experience, Zimbabwe -- Conclusion, Implications, and Recommendations -- References -- 6: Logistics in the New Public Management Framework in Africa -- Introduction -- New Public Management and the Basis for Its Development -- Theories Underpinning the Development of NPM and Their Consequences -- Public Choice Theory -- Principal-Agent Theory -- Transaction Cost Theory -- Expansion and Spread of NPM Across the Globe -- Some Benefits and Drawbacks of NPM -- Benefits of NPM -- Decentralisation -- Contracting out and Performance Contracting -- Privatisation and Public-Private Partnership -- Corporatisation -- Drawbacks of NPM -- Danger of Centralisation -- Tendency for Corruption -- Use of Private Management Technique -- Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries -- Nigeria -- Other African Countries Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries -- Conclusion -- References -- 7: Contractualism in the Urban Water Policy Reforms in Ghana -- Background -- New Public Management -- Contracting Out in the Public Sector -- History of Urban Water Reform in Ghana -- NPM Reforms and Private Sector Involvement in Water Sector -- Contradictions in the Contractual Arrangement -- Collaboration with Civil Society -- Management Contract: The Aqua Vitens Rand Ltd -- Clash of Organisational Culture: GWCL Versus AVRL -- Performance Management: The AVRL -- Discussion and Concluding Remarks -- References -- 8: The New Public Management (NPM) and Outsourcing: An African Perspective -- Introduction -- The Concept of Outsourcing -- NPM: A Catalyst for Public Sector Outsourcing -- Public Sector Outsourcing: A Theoretical Framework -- Public Choice Theory -- Agency Cost Theory -- Transaction Cost Theory -- Risk Management of Outsourcing -- Strategies to Ensure Effective Outsourcing in the Public Sector -- Identify Core Competencies -- Evaluate Opportunities -- Supplier Selection -- Organise the Transition Process -- Monitor and Evaluate the Performance -- A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa -- Effective Vaccine Management -- Practical Recommendations for the Public Sector in Africa -- Conclusion -- References -- 9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies -- Introduction -- The Concept of TQM -- TQM in Africa -- TQM in the Public Sector -- The Link Between NPM and TQM -- The TQM Practices -- Management Leadership -- Employee Training -- Employee Relations -- Quality Data and Reporting -- Supplier Quality management -- Product/Service Design -- Process Management -- Customer Relations Management Quality Performance -- Cases of TQM Application in the Public Sector -- Case One: Service Improvement Plan in the South African Public Sector -- Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt -- Recommendations for the Public Sector in Developing Economies -- References -- 10: Public Sector Restructuring and Public-Private Partnerships in Africa -- Introduction -- Public Sector Restructuring -- Public Sector Reforms: A Fragmented Field -- Redefining the Role of the Public Sector -- NPM in Botswana -- Public-Private Partnerships -- Education Reforms in Africa -- Healthcare Reforms in Africa -- Health System Reforms in Botswana -- Health System Reforms in Seychelles -- Health System Reforms in Kenya -- Conclusions -- References -- 11: Managing Complexity in the Public Sector: The Case of African Higher Education -- Introduction -- Complex Systems Design and Public Sector Infrastructure -- Complexity in Education Reforms -- Africa and The Bologna Process -- Regionalism and the Bologna Process -- Central African Economic and Monetary Community (CEMAC) -- East African Community (EAC) -- Southern African Development Community (SADC) -- West African Monetary and Economic Union (WAMEU) -- Teacher Training for Sustainable Development -- Conclusions -- References -- Further Reading -- 12: Digitalisation and New Public Management in Africa -- Introduction -- The Upside and Downside of Digitalisation of Government Services -- Trends in the Digitalisation of Government Activities in Africa -- Digitalisation of Government Activities and Corruption in Africa -- Achieving Digitalisation of Public Sector Institutions in Africa -- The Future of Digitalisation of Government Activities -- Recommendation for African Countries -- Conclusion -- References -- 13: The New Public Management and the Way Forward in Africa -- Introduction NPM and Contextual Issues in Africa: Lessons from the Book -- New Trends in Public Sector Management -- Implications for Public Sector Institutions in Africa -- Conclusion -- References -- Index |
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| geographic | Afrika (DE-588)4000695-5 gnd |
| geographic_facet | Afrika |
| id | DE-604.BV048631697 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:50:44Z |
| institution | BVB |
| isbn | 9783030771812 9783030771805 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034006717 |
| oclc_num | 1285170085 |
| open_access_boolean | |
| owner | DE-2070s |
| owner_facet | DE-2070s |
| physical | 1 Online-Ressource (343 Seiten) |
| psigel | ZDB-30-PQE ZDB-30-PQE HWR_PDA_PQE |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Springer International Publishing AG |
| record_format | marc |
| series2 | Palgrave Studies of Public Sector Management in Africa Ser |
| spelling | Hinson, Robert E. Verfasser aut New Public Management in Africa Contemporary Issues Cham Springer International Publishing AG 2021 ©2022 1 Online-Ressource (343 Seiten) txt rdacontent c rdamedia cr rdacarrier Palgrave Studies of Public Sector Management in Africa Ser Intro -- Preface -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- 1: New Public Management in Africa: An Introduction -- Introduction -- Public Service Governance in Africa -- New Public Management and Core Issues and Themes in Africa -- Theoretical Pathway to New Public Management -- Structure of the Book -- Conclusion -- References -- 2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy -- Introduction -- Background and Definition -- Methodology -- Market Orientation in the Public Sector -- Application of Market Orientation Within the African Public Sector -- Antecedents of Market Orientation in the Public Sector -- The External Environmental Factors Influencing the MO-Performance Relationship -- External and Internal Market Orientation -- Dimensions of External Market Orientation and Performance -- Internal Market Orientation Components and Organisational Performance -- Synthesising Academic Research on Public Sector Market Orientation in Africa -- Research Gaps and Direction for Future Research -- References -- 3: Leveraging Trust to Enhance the Public Sector Brand in Africa -- Introduction -- The Paradigm Shift to New Public Management and Public Value Management in Africa -- Popular Trust in African Institutions -- Corruption and Trust in the Public Sector -- Trust in Times of Uncertainty: The Case of COVID-19 -- Branding the Public Sector in Africa as Trustworthy: A Recommendation -- Conclusion -- References -- 4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa -- Introduction -- Literature Review of Public Trust Within the Context of the New Public Management in Africa -- The Context of Trust in Public Administration and the New Public Management -- The Relevance of the New Public Administration's Trust in Government Utility of Veblen's Trained Incapacity and Dewey's Occupational Psychosis to Trust in NPM -- Methodology -- Findings and Discussions -- Public Trust in Politicians -- Voice, Accountability, and Public Trust -- Freedom of Expression and Trust -- Judicial Independence and Public Trust -- Approval of Democracy and Trust -- Control of Corruption and Trust in Government -- Policy Implications and Recommendations -- References -- 5: Leadership and Human Capital Management in New Public Management -- Introduction -- Literature Review -- Human Capital Management Model -- Leadership Style and NPM -- Study Methodology -- Discussions of Lessons on Leadership and HCM of NPM in Africa -- Training, Capacity Building, and Public Service Delivery in Nigeria -- Staff Level, Recruitment, and HCM Performance in Kenya -- Leadership and Performance Management in NPM, Kenya -- Public Leadership and NPM Experience in Zimbabwe -- Leadership and Accountability in NPM Experience, Zimbabwe -- Conclusion, Implications, and Recommendations -- References -- 6: Logistics in the New Public Management Framework in Africa -- Introduction -- New Public Management and the Basis for Its Development -- Theories Underpinning the Development of NPM and Their Consequences -- Public Choice Theory -- Principal-Agent Theory -- Transaction Cost Theory -- Expansion and Spread of NPM Across the Globe -- Some Benefits and Drawbacks of NPM -- Benefits of NPM -- Decentralisation -- Contracting out and Performance Contracting -- Privatisation and Public-Private Partnership -- Corporatisation -- Drawbacks of NPM -- Danger of Centralisation -- Tendency for Corruption -- Use of Private Management Technique -- Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries -- Nigeria -- Other African Countries Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries -- Conclusion -- References -- 7: Contractualism in the Urban Water Policy Reforms in Ghana -- Background -- New Public Management -- Contracting Out in the Public Sector -- History of Urban Water Reform in Ghana -- NPM Reforms and Private Sector Involvement in Water Sector -- Contradictions in the Contractual Arrangement -- Collaboration with Civil Society -- Management Contract: The Aqua Vitens Rand Ltd -- Clash of Organisational Culture: GWCL Versus AVRL -- Performance Management: The AVRL -- Discussion and Concluding Remarks -- References -- 8: The New Public Management (NPM) and Outsourcing: An African Perspective -- Introduction -- The Concept of Outsourcing -- NPM: A Catalyst for Public Sector Outsourcing -- Public Sector Outsourcing: A Theoretical Framework -- Public Choice Theory -- Agency Cost Theory -- Transaction Cost Theory -- Risk Management of Outsourcing -- Strategies to Ensure Effective Outsourcing in the Public Sector -- Identify Core Competencies -- Evaluate Opportunities -- Supplier Selection -- Organise the Transition Process -- Monitor and Evaluate the Performance -- A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa -- Effective Vaccine Management -- Practical Recommendations for the Public Sector in Africa -- Conclusion -- References -- 9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies -- Introduction -- The Concept of TQM -- TQM in Africa -- TQM in the Public Sector -- The Link Between NPM and TQM -- The TQM Practices -- Management Leadership -- Employee Training -- Employee Relations -- Quality Data and Reporting -- Supplier Quality management -- Product/Service Design -- Process Management -- Customer Relations Management Quality Performance -- Cases of TQM Application in the Public Sector -- Case One: Service Improvement Plan in the South African Public Sector -- Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt -- Recommendations for the Public Sector in Developing Economies -- References -- 10: Public Sector Restructuring and Public-Private Partnerships in Africa -- Introduction -- Public Sector Restructuring -- Public Sector Reforms: A Fragmented Field -- Redefining the Role of the Public Sector -- NPM in Botswana -- Public-Private Partnerships -- Education Reforms in Africa -- Healthcare Reforms in Africa -- Health System Reforms in Botswana -- Health System Reforms in Seychelles -- Health System Reforms in Kenya -- Conclusions -- References -- 11: Managing Complexity in the Public Sector: The Case of African Higher Education -- Introduction -- Complex Systems Design and Public Sector Infrastructure -- Complexity in Education Reforms -- Africa and The Bologna Process -- Regionalism and the Bologna Process -- Central African Economic and Monetary Community (CEMAC) -- East African Community (EAC) -- Southern African Development Community (SADC) -- West African Monetary and Economic Union (WAMEU) -- Teacher Training for Sustainable Development -- Conclusions -- References -- Further Reading -- 12: Digitalisation and New Public Management in Africa -- Introduction -- The Upside and Downside of Digitalisation of Government Services -- Trends in the Digitalisation of Government Activities in Africa -- Digitalisation of Government Activities and Corruption in Africa -- Achieving Digitalisation of Public Sector Institutions in Africa -- The Future of Digitalisation of Government Activities -- Recommendation for African Countries -- Conclusion -- References -- 13: The New Public Management and the Way Forward in Africa -- Introduction NPM and Contextual Issues in Africa: Lessons from the Book -- New Trends in Public Sector Management -- Implications for Public Sector Institutions in Africa -- Conclusion -- References -- Index Public administration-Africa Public administration Neues Steuerungsmodell (DE-588)7563495-8 gnd rswk-swf Öffentlicher Sektor (DE-588)4056673-0 gnd rswk-swf Afrika (DE-588)4000695-5 gnd rswk-swf Electronic books Afrika (DE-588)4000695-5 g Neues Steuerungsmodell (DE-588)7563495-8 s Öffentlicher Sektor (DE-588)4056673-0 s DE-604 Madichie, Nnamdi Sonstige oth Adeola, Ogechi Sonstige oth Nyigmah Bawole, Justice Sonstige oth Adisa, Isaiah Sonstige oth Asamoah, Kwame Sonstige oth Erscheint auch als Druck-Ausgabe Hinson, Robert E. New Public Management in Africa Cham : Springer International Publishing AG,c2021 9783030771805 |
| spellingShingle | Hinson, Robert E. New Public Management in Africa Contemporary Issues Intro -- Preface -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- 1: New Public Management in Africa: An Introduction -- Introduction -- Public Service Governance in Africa -- New Public Management and Core Issues and Themes in Africa -- Theoretical Pathway to New Public Management -- Structure of the Book -- Conclusion -- References -- 2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy -- Introduction -- Background and Definition -- Methodology -- Market Orientation in the Public Sector -- Application of Market Orientation Within the African Public Sector -- Antecedents of Market Orientation in the Public Sector -- The External Environmental Factors Influencing the MO-Performance Relationship -- External and Internal Market Orientation -- Dimensions of External Market Orientation and Performance -- Internal Market Orientation Components and Organisational Performance -- Synthesising Academic Research on Public Sector Market Orientation in Africa -- Research Gaps and Direction for Future Research -- References -- 3: Leveraging Trust to Enhance the Public Sector Brand in Africa -- Introduction -- The Paradigm Shift to New Public Management and Public Value Management in Africa -- Popular Trust in African Institutions -- Corruption and Trust in the Public Sector -- Trust in Times of Uncertainty: The Case of COVID-19 -- Branding the Public Sector in Africa as Trustworthy: A Recommendation -- Conclusion -- References -- 4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa -- Introduction -- Literature Review of Public Trust Within the Context of the New Public Management in Africa -- The Context of Trust in Public Administration and the New Public Management -- The Relevance of the New Public Administration's Trust in Government Utility of Veblen's Trained Incapacity and Dewey's Occupational Psychosis to Trust in NPM -- Methodology -- Findings and Discussions -- Public Trust in Politicians -- Voice, Accountability, and Public Trust -- Freedom of Expression and Trust -- Judicial Independence and Public Trust -- Approval of Democracy and Trust -- Control of Corruption and Trust in Government -- Policy Implications and Recommendations -- References -- 5: Leadership and Human Capital Management in New Public Management -- Introduction -- Literature Review -- Human Capital Management Model -- Leadership Style and NPM -- Study Methodology -- Discussions of Lessons on Leadership and HCM of NPM in Africa -- Training, Capacity Building, and Public Service Delivery in Nigeria -- Staff Level, Recruitment, and HCM Performance in Kenya -- Leadership and Performance Management in NPM, Kenya -- Public Leadership and NPM Experience in Zimbabwe -- Leadership and Accountability in NPM Experience, Zimbabwe -- Conclusion, Implications, and Recommendations -- References -- 6: Logistics in the New Public Management Framework in Africa -- Introduction -- New Public Management and the Basis for Its Development -- Theories Underpinning the Development of NPM and Their Consequences -- Public Choice Theory -- Principal-Agent Theory -- Transaction Cost Theory -- Expansion and Spread of NPM Across the Globe -- Some Benefits and Drawbacks of NPM -- Benefits of NPM -- Decentralisation -- Contracting out and Performance Contracting -- Privatisation and Public-Private Partnership -- Corporatisation -- Drawbacks of NPM -- Danger of Centralisation -- Tendency for Corruption -- Use of Private Management Technique -- Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries -- Nigeria -- Other African Countries Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries -- Conclusion -- References -- 7: Contractualism in the Urban Water Policy Reforms in Ghana -- Background -- New Public Management -- Contracting Out in the Public Sector -- History of Urban Water Reform in Ghana -- NPM Reforms and Private Sector Involvement in Water Sector -- Contradictions in the Contractual Arrangement -- Collaboration with Civil Society -- Management Contract: The Aqua Vitens Rand Ltd -- Clash of Organisational Culture: GWCL Versus AVRL -- Performance Management: The AVRL -- Discussion and Concluding Remarks -- References -- 8: The New Public Management (NPM) and Outsourcing: An African Perspective -- Introduction -- The Concept of Outsourcing -- NPM: A Catalyst for Public Sector Outsourcing -- Public Sector Outsourcing: A Theoretical Framework -- Public Choice Theory -- Agency Cost Theory -- Transaction Cost Theory -- Risk Management of Outsourcing -- Strategies to Ensure Effective Outsourcing in the Public Sector -- Identify Core Competencies -- Evaluate Opportunities -- Supplier Selection -- Organise the Transition Process -- Monitor and Evaluate the Performance -- A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa -- Effective Vaccine Management -- Practical Recommendations for the Public Sector in Africa -- Conclusion -- References -- 9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies -- Introduction -- The Concept of TQM -- TQM in Africa -- TQM in the Public Sector -- The Link Between NPM and TQM -- The TQM Practices -- Management Leadership -- Employee Training -- Employee Relations -- Quality Data and Reporting -- Supplier Quality management -- Product/Service Design -- Process Management -- Customer Relations Management Quality Performance -- Cases of TQM Application in the Public Sector -- Case One: Service Improvement Plan in the South African Public Sector -- Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt -- Recommendations for the Public Sector in Developing Economies -- References -- 10: Public Sector Restructuring and Public-Private Partnerships in Africa -- Introduction -- Public Sector Restructuring -- Public Sector Reforms: A Fragmented Field -- Redefining the Role of the Public Sector -- NPM in Botswana -- Public-Private Partnerships -- Education Reforms in Africa -- Healthcare Reforms in Africa -- Health System Reforms in Botswana -- Health System Reforms in Seychelles -- Health System Reforms in Kenya -- Conclusions -- References -- 11: Managing Complexity in the Public Sector: The Case of African Higher Education -- Introduction -- Complex Systems Design and Public Sector Infrastructure -- Complexity in Education Reforms -- Africa and The Bologna Process -- Regionalism and the Bologna Process -- Central African Economic and Monetary Community (CEMAC) -- East African Community (EAC) -- Southern African Development Community (SADC) -- West African Monetary and Economic Union (WAMEU) -- Teacher Training for Sustainable Development -- Conclusions -- References -- Further Reading -- 12: Digitalisation and New Public Management in Africa -- Introduction -- The Upside and Downside of Digitalisation of Government Services -- Trends in the Digitalisation of Government Activities in Africa -- Digitalisation of Government Activities and Corruption in Africa -- Achieving Digitalisation of Public Sector Institutions in Africa -- The Future of Digitalisation of Government Activities -- Recommendation for African Countries -- Conclusion -- References -- 13: The New Public Management and the Way Forward in Africa -- Introduction NPM and Contextual Issues in Africa: Lessons from the Book -- New Trends in Public Sector Management -- Implications for Public Sector Institutions in Africa -- Conclusion -- References -- Index Public administration-Africa Public administration Neues Steuerungsmodell (DE-588)7563495-8 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| subject_GND | (DE-588)7563495-8 (DE-588)4056673-0 (DE-588)4000695-5 |
| title | New Public Management in Africa Contemporary Issues |
| title_auth | New Public Management in Africa Contemporary Issues |
| title_exact_search | New Public Management in Africa Contemporary Issues |
| title_full | New Public Management in Africa Contemporary Issues |
| title_fullStr | New Public Management in Africa Contemporary Issues |
| title_full_unstemmed | New Public Management in Africa Contemporary Issues |
| title_short | New Public Management in Africa |
| title_sort | new public management in africa contemporary issues |
| title_sub | Contemporary Issues |
| topic | Public administration-Africa Public administration Neues Steuerungsmodell (DE-588)7563495-8 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| topic_facet | Public administration-Africa Public administration Neues Steuerungsmodell Öffentlicher Sektor Afrika |
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