Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Cham
Springer International Publishing AG
2021
|
| Schriftenreihe: | Lecture Notes in Business Information Processing Ser.
v.410 |
| Schlagwörter: | |
| Umfang: | 1 Online-Ressource (201 Seiten) |
| ISBN: | 9783030668341 |
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| 245 | 1 | 0 | |a Digital Technologies for Global Sourcing of Services |b 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
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| 490 | 0 | |a Lecture Notes in Business Information Processing Ser. |v v.410 | |
| 505 | 8 | |a Intro -- Preface -- Organization -- Contents -- Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy -- 1 Introduction -- 2 Literature Review -- 3 Data Collection Method -- 3.1 In-Depth Interviews/Questionnaires -- 4 Results -- 4.1 Understanding of Blockchain Technology -- 4.2 Application of Blockchain Technology to Shared Services -- 4.3 Potential Areas for Adopting Blockchain Technology in Shared Services -- 4.4 Key Characteristics that Facilitate Adoption of Blockchain Technology -- 4.5 Expected Benefits of Adopting Blockchain in Shared Services -- 4.6 Challenges with the Adoption of Blockchain Technology in Shared Services -- 5 Conclusions and Future Research -- 5.1 Conclusions -- 5.2 Future Research -- References -- How Agility Can Be Increased in IT Sourcing and Contracting: Learnings from an Autonomous Driving Case -- 1 Introduction -- 2 Background -- 2.1 Agile Practices and Related Challenges in ISD -- 2.2 The Disconnect Between Agile ISD with IT Vendor Management -- 2.3 Incomplete Contracts -- 2.4 How Agile Practices Can Help Addressing Issues of Traditional ISD -- 2.5 The Impact of Agile Practices on IT Contracts -- 3 Research Approach and Case Study Context -- 3.1 Research Approach -- 3.2 Case Study Context: Autonomous Driving Development System Overview and Resulting Challenges for IT Sourcing -- 4 Results -- 4.1 'Agile Sourcing' to Reduce Tender Duration and Time-to-Market -- 4.2 Contractual Agility to Increase Flexibility While Maintaining Cost-Efficiency -- 5 Discussion -- 6 Conclusion -- References -- IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study -- 1 Introduction -- 2 Literature Review: ITI Sourcing Challenges in Public Sector -- 2.1 Strategic-Related ITI Evolution Challenges | |
| 505 | 8 | |a 2.2 ITI Sourcing Business Model Challenges -- 2.3 Emerging Technologies Adoption Challenges -- 3 Organizational Ambidexterity -- 4 Research Design: Delphi Method -- 4.1 Experts Selection -- 4.2 Step#1: Brainstorming and Validation -- 4.3 Step #2. Narrowing and Step #3. Ranking -- 4.4 Consensus Creation -- 5 Coding and Results -- 6 Discussion -- 7 Conclusion -- Appendix #3 - EXPLOITATION-Focused Sourcing Practices - Final Ranking -- Appendix #4 - EXPLORATION-Focused Sourcing Practices - Final Ranking -- Appendix #5-Ambidextrous Sourcing Practices - Complete List -- References -- Digital Maturity: A Survey in the Netherlands -- 1 Introduction -- 2 Literature Review -- 3 Hypothesis -- 4 Data Collection -- 5 Survey Population Characteristics -- 6 Data Analysis -- 7 Discussion -- 8 Conclusions -- 9 Research Limitations and Future Research Direction -- References -- Smart Contracts for Global Sourcing Arrangements -- 1 Introduction -- 2 Contracts in Sourcing Arrangements -- 3 Challenges in Sourcing Contract Management -- 4 IT for Sourcing Contract Management Systems -- 4.1 Contract Management Systems -- 4.2 Semantic Standards for Contract Management -- 4.3 Cognitive Technology for Sourcing Contract Management -- 4.4 Smart Contracts and Blockchain Applications for Sourcing Contract Management -- 5 Assessment of Technologies for Sourcing Contracts -- 6 Conclusions and Future Research -- References -- Outsourcing and Offshoring to Individuals -- 1 Introduction -- 2 Theoretical Background -- 2.1 Outsourcing and Offshoring -- 2.2 Online Freelancer and Freelancing Platforms -- 2.3 Outsourcing to Individual Online Freelancers -- 3 Empirical Investigation -- 3.1 Data Collection -- 3.2 Results -- 4 Discussion -- 5 Conclusion -- Appendices -- References | |
| 505 | 8 | |a Understanding the Impact of Isomorphic Influences on Business Services Outsourcing Decisions: An Institutional Theory Approach -- 1 Introduction -- 2 Theoretical Foundations -- 2.1 Decision Making in Outsourcing -- 2.2 Institutional Theory in Outsourcing Research -- 2.3 A Gap in the Literature and Justification of the Research Questions Theory in Outsourcing Research -- 3 Conceptual Framework and Research Model -- 3.1 Coercive Influence -- 3.2 Mimetic Influence -- 3.3 Normative Influence -- 3.4 BSO Decision Making Process Phase of the Why, What and Which Stages -- 4 Proposed Methodology -- 5 Expected Contribution -- References -- Towards Business Services 4.0 - Digital Transformation of Business Services at a Global Technology Company -- 1 Introduction -- 2 Literature Review -- 2.1 Terms Related to Digital Transformation -- 2.2 Cognitive Systems and Levels of Software Automation -- 2.3 Business Services 4.0 -- 3 Research Method -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Business Services Sector in Hungary -- 4.1 Hungarian Business Services Sector -- 4.2 Digital Transformation in the Hungarian BSCs -- 4.3 The Digitalisation of the Business Services Industry -- 5 Case Study Findings -- 5.1 Background Information -- 5.2 Automation Projects -- 5.3 Travel and Expense: Implementation of a Cloud-Based Workflow System -- 5.4 Invoice Processing: A Ticketing System to Handle and Distribute Requests -- 5.5 IT Event Management: Dynamic Automation of Issue Detection and Resolution -- 6 Discussion -- 7 Conclusions and Further Research -- 7.1 Conclusions -- 7.2 Further Research -- References -- What Do You See in Your Bot? Lessons from KAS Bank -- 1 Introduction -- 2 Research Methodology -- 3 KAS BANK Bot Program -- 4 Humans and Bots: The Challenges -- 4.1 Challenge 1: The Visibility to the Bot Concept | |
| 505 | 8 | |a 4.2 Challenge 2: Visibility to the End-to-End Business Process -- 4.3 Challenge 3: Visibility to Solve What Bots Cannot Process -- 5 Five Practices to Help Introducing Humans to Bots -- 5.1 Practice #1. Humanize the Bot -- 5.2 Practice #2. Visualize the Bot -- 5.3 Practice #3. Help Humans Visualize Positive Human-Bot Interactions -- 5.4 Practice #4. Making Bots Governance More Visible -- 5.5 Practice #5. Visualize the Bot -- 6 Concluding Remarks -- Appendix A -- References -- Designing a Sourcing Ecosystem for Strategic Innovation Through "Big Data" Applications -- 1 Introduction -- 2 Research Problem and Research Questions -- 3 Literature Review -- 3.1 Can ITO/BPO Drive Innovation for the Client Company? -- 3.2 ITO Sourcing Strategy -- 3.3 Technology Ecosystem Governance and Open Innovation -- 3.4 Business Analytics -- 3.5 How Is Big Data Different? -- 4 Research Method -- 5 Automation and Transformation in the Global Mining Industry -- 6 GlobalMinCo (GMC) Overview -- 7 GMC Case Analysis -- 7.1 Evolution of GMC's Big Data Sourcing Strategy -- 7.2 Role of the Analytics Speed Team (AST) -- 7.3 AST Governance and Resourcing -- 7.4 Possible Future Changes in Big Data Sourcing Strategy -- 8 Limitations and Future Research -- 9 Conclusion and Potential Contribution -- Appendix One: Selected Big Data Use Cases at GMC -- Appendix Two: GMC Current Organisation for Analytics ("Big Data") -- Appendix Three: GMC "Big Data" Architecture utilising AWS -- Appendix Four: Key Definitions, Relationships and Acronyms -- References -- Author Index | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Oshri, Ilan |
| author_facet | Oshri, Ilan |
| author_role | aut |
| author_sort | Oshri, Ilan |
| author_variant | i o io |
| building | Verbundindex |
| bvnumber | BV048323398 |
| classification_rvk | QH 500 |
| collection | ZDB-30-PQE |
| contents | Intro -- Preface -- Organization -- Contents -- Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy -- 1 Introduction -- 2 Literature Review -- 3 Data Collection Method -- 3.1 In-Depth Interviews/Questionnaires -- 4 Results -- 4.1 Understanding of Blockchain Technology -- 4.2 Application of Blockchain Technology to Shared Services -- 4.3 Potential Areas for Adopting Blockchain Technology in Shared Services -- 4.4 Key Characteristics that Facilitate Adoption of Blockchain Technology -- 4.5 Expected Benefits of Adopting Blockchain in Shared Services -- 4.6 Challenges with the Adoption of Blockchain Technology in Shared Services -- 5 Conclusions and Future Research -- 5.1 Conclusions -- 5.2 Future Research -- References -- How Agility Can Be Increased in IT Sourcing and Contracting: Learnings from an Autonomous Driving Case -- 1 Introduction -- 2 Background -- 2.1 Agile Practices and Related Challenges in ISD -- 2.2 The Disconnect Between Agile ISD with IT Vendor Management -- 2.3 Incomplete Contracts -- 2.4 How Agile Practices Can Help Addressing Issues of Traditional ISD -- 2.5 The Impact of Agile Practices on IT Contracts -- 3 Research Approach and Case Study Context -- 3.1 Research Approach -- 3.2 Case Study Context: Autonomous Driving Development System Overview and Resulting Challenges for IT Sourcing -- 4 Results -- 4.1 'Agile Sourcing' to Reduce Tender Duration and Time-to-Market -- 4.2 Contractual Agility to Increase Flexibility While Maintaining Cost-Efficiency -- 5 Discussion -- 6 Conclusion -- References -- IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study -- 1 Introduction -- 2 Literature Review: ITI Sourcing Challenges in Public Sector -- 2.1 Strategic-Related ITI Evolution Challenges 2.2 ITI Sourcing Business Model Challenges -- 2.3 Emerging Technologies Adoption Challenges -- 3 Organizational Ambidexterity -- 4 Research Design: Delphi Method -- 4.1 Experts Selection -- 4.2 Step#1: Brainstorming and Validation -- 4.3 Step #2. Narrowing and Step #3. Ranking -- 4.4 Consensus Creation -- 5 Coding and Results -- 6 Discussion -- 7 Conclusion -- Appendix #3 - EXPLOITATION-Focused Sourcing Practices - Final Ranking -- Appendix #4 - EXPLORATION-Focused Sourcing Practices - Final Ranking -- Appendix #5-Ambidextrous Sourcing Practices - Complete List -- References -- Digital Maturity: A Survey in the Netherlands -- 1 Introduction -- 2 Literature Review -- 3 Hypothesis -- 4 Data Collection -- 5 Survey Population Characteristics -- 6 Data Analysis -- 7 Discussion -- 8 Conclusions -- 9 Research Limitations and Future Research Direction -- References -- Smart Contracts for Global Sourcing Arrangements -- 1 Introduction -- 2 Contracts in Sourcing Arrangements -- 3 Challenges in Sourcing Contract Management -- 4 IT for Sourcing Contract Management Systems -- 4.1 Contract Management Systems -- 4.2 Semantic Standards for Contract Management -- 4.3 Cognitive Technology for Sourcing Contract Management -- 4.4 Smart Contracts and Blockchain Applications for Sourcing Contract Management -- 5 Assessment of Technologies for Sourcing Contracts -- 6 Conclusions and Future Research -- References -- Outsourcing and Offshoring to Individuals -- 1 Introduction -- 2 Theoretical Background -- 2.1 Outsourcing and Offshoring -- 2.2 Online Freelancer and Freelancing Platforms -- 2.3 Outsourcing to Individual Online Freelancers -- 3 Empirical Investigation -- 3.1 Data Collection -- 3.2 Results -- 4 Discussion -- 5 Conclusion -- Appendices -- References Understanding the Impact of Isomorphic Influences on Business Services Outsourcing Decisions: An Institutional Theory Approach -- 1 Introduction -- 2 Theoretical Foundations -- 2.1 Decision Making in Outsourcing -- 2.2 Institutional Theory in Outsourcing Research -- 2.3 A Gap in the Literature and Justification of the Research Questions Theory in Outsourcing Research -- 3 Conceptual Framework and Research Model -- 3.1 Coercive Influence -- 3.2 Mimetic Influence -- 3.3 Normative Influence -- 3.4 BSO Decision Making Process Phase of the Why, What and Which Stages -- 4 Proposed Methodology -- 5 Expected Contribution -- References -- Towards Business Services 4.0 - Digital Transformation of Business Services at a Global Technology Company -- 1 Introduction -- 2 Literature Review -- 2.1 Terms Related to Digital Transformation -- 2.2 Cognitive Systems and Levels of Software Automation -- 2.3 Business Services 4.0 -- 3 Research Method -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Business Services Sector in Hungary -- 4.1 Hungarian Business Services Sector -- 4.2 Digital Transformation in the Hungarian BSCs -- 4.3 The Digitalisation of the Business Services Industry -- 5 Case Study Findings -- 5.1 Background Information -- 5.2 Automation Projects -- 5.3 Travel and Expense: Implementation of a Cloud-Based Workflow System -- 5.4 Invoice Processing: A Ticketing System to Handle and Distribute Requests -- 5.5 IT Event Management: Dynamic Automation of Issue Detection and Resolution -- 6 Discussion -- 7 Conclusions and Further Research -- 7.1 Conclusions -- 7.2 Further Research -- References -- What Do You See in Your Bot? Lessons from KAS Bank -- 1 Introduction -- 2 Research Methodology -- 3 KAS BANK Bot Program -- 4 Humans and Bots: The Challenges -- 4.1 Challenge 1: The Visibility to the Bot Concept 4.2 Challenge 2: Visibility to the End-to-End Business Process -- 4.3 Challenge 3: Visibility to Solve What Bots Cannot Process -- 5 Five Practices to Help Introducing Humans to Bots -- 5.1 Practice #1. Humanize the Bot -- 5.2 Practice #2. Visualize the Bot -- 5.3 Practice #3. Help Humans Visualize Positive Human-Bot Interactions -- 5.4 Practice #4. Making Bots Governance More Visible -- 5.5 Practice #5. Visualize the Bot -- 6 Concluding Remarks -- Appendix A -- References -- Designing a Sourcing Ecosystem for Strategic Innovation Through "Big Data" Applications -- 1 Introduction -- 2 Research Problem and Research Questions -- 3 Literature Review -- 3.1 Can ITO/BPO Drive Innovation for the Client Company? -- 3.2 ITO Sourcing Strategy -- 3.3 Technology Ecosystem Governance and Open Innovation -- 3.4 Business Analytics -- 3.5 How Is Big Data Different? -- 4 Research Method -- 5 Automation and Transformation in the Global Mining Industry -- 6 GlobalMinCo (GMC) Overview -- 7 GMC Case Analysis -- 7.1 Evolution of GMC's Big Data Sourcing Strategy -- 7.2 Role of the Analytics Speed Team (AST) -- 7.3 AST Governance and Resourcing -- 7.4 Possible Future Changes in Big Data Sourcing Strategy -- 8 Limitations and Future Research -- 9 Conclusion and Potential Contribution -- Appendix One: Selected Big Data Use Cases at GMC -- Appendix Two: GMC Current Organisation for Analytics ("Big Data") -- Appendix Three: GMC "Big Data" Architecture utilising AWS -- Appendix Four: Key Definitions, Relationships and Acronyms -- References -- Author Index |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| genre | (DE-588)1071861417 Konferenzschrift 2019 Obergurgl gnd-content |
| genre_facet | Konferenzschrift 2019 Obergurgl |
| id | DE-604.BV048323398 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:41:56Z |
| institution | BVB |
| isbn | 9783030668341 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033702694 |
| oclc_num | 1230389394 |
| open_access_boolean | |
| physical | 1 Online-Ressource (201 Seiten) |
| psigel | ZDB-30-PQE |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Springer International Publishing AG |
| record_format | marc |
| series2 | Lecture Notes in Business Information Processing Ser. |
| spelling | Oshri, Ilan Verfasser aut Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings Cham Springer International Publishing AG 2021 ©2020 1 Online-Ressource (201 Seiten) txt rdacontent c rdamedia cr rdacarrier Lecture Notes in Business Information Processing Ser. v.410 Intro -- Preface -- Organization -- Contents -- Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy -- 1 Introduction -- 2 Literature Review -- 3 Data Collection Method -- 3.1 In-Depth Interviews/Questionnaires -- 4 Results -- 4.1 Understanding of Blockchain Technology -- 4.2 Application of Blockchain Technology to Shared Services -- 4.3 Potential Areas for Adopting Blockchain Technology in Shared Services -- 4.4 Key Characteristics that Facilitate Adoption of Blockchain Technology -- 4.5 Expected Benefits of Adopting Blockchain in Shared Services -- 4.6 Challenges with the Adoption of Blockchain Technology in Shared Services -- 5 Conclusions and Future Research -- 5.1 Conclusions -- 5.2 Future Research -- References -- How Agility Can Be Increased in IT Sourcing and Contracting: Learnings from an Autonomous Driving Case -- 1 Introduction -- 2 Background -- 2.1 Agile Practices and Related Challenges in ISD -- 2.2 The Disconnect Between Agile ISD with IT Vendor Management -- 2.3 Incomplete Contracts -- 2.4 How Agile Practices Can Help Addressing Issues of Traditional ISD -- 2.5 The Impact of Agile Practices on IT Contracts -- 3 Research Approach and Case Study Context -- 3.1 Research Approach -- 3.2 Case Study Context: Autonomous Driving Development System Overview and Resulting Challenges for IT Sourcing -- 4 Results -- 4.1 'Agile Sourcing' to Reduce Tender Duration and Time-to-Market -- 4.2 Contractual Agility to Increase Flexibility While Maintaining Cost-Efficiency -- 5 Discussion -- 6 Conclusion -- References -- IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study -- 1 Introduction -- 2 Literature Review: ITI Sourcing Challenges in Public Sector -- 2.1 Strategic-Related ITI Evolution Challenges 2.2 ITI Sourcing Business Model Challenges -- 2.3 Emerging Technologies Adoption Challenges -- 3 Organizational Ambidexterity -- 4 Research Design: Delphi Method -- 4.1 Experts Selection -- 4.2 Step#1: Brainstorming and Validation -- 4.3 Step #2. Narrowing and Step #3. Ranking -- 4.4 Consensus Creation -- 5 Coding and Results -- 6 Discussion -- 7 Conclusion -- Appendix #3 - EXPLOITATION-Focused Sourcing Practices - Final Ranking -- Appendix #4 - EXPLORATION-Focused Sourcing Practices - Final Ranking -- Appendix #5-Ambidextrous Sourcing Practices - Complete List -- References -- Digital Maturity: A Survey in the Netherlands -- 1 Introduction -- 2 Literature Review -- 3 Hypothesis -- 4 Data Collection -- 5 Survey Population Characteristics -- 6 Data Analysis -- 7 Discussion -- 8 Conclusions -- 9 Research Limitations and Future Research Direction -- References -- Smart Contracts for Global Sourcing Arrangements -- 1 Introduction -- 2 Contracts in Sourcing Arrangements -- 3 Challenges in Sourcing Contract Management -- 4 IT for Sourcing Contract Management Systems -- 4.1 Contract Management Systems -- 4.2 Semantic Standards for Contract Management -- 4.3 Cognitive Technology for Sourcing Contract Management -- 4.4 Smart Contracts and Blockchain Applications for Sourcing Contract Management -- 5 Assessment of Technologies for Sourcing Contracts -- 6 Conclusions and Future Research -- References -- Outsourcing and Offshoring to Individuals -- 1 Introduction -- 2 Theoretical Background -- 2.1 Outsourcing and Offshoring -- 2.2 Online Freelancer and Freelancing Platforms -- 2.3 Outsourcing to Individual Online Freelancers -- 3 Empirical Investigation -- 3.1 Data Collection -- 3.2 Results -- 4 Discussion -- 5 Conclusion -- Appendices -- References Understanding the Impact of Isomorphic Influences on Business Services Outsourcing Decisions: An Institutional Theory Approach -- 1 Introduction -- 2 Theoretical Foundations -- 2.1 Decision Making in Outsourcing -- 2.2 Institutional Theory in Outsourcing Research -- 2.3 A Gap in the Literature and Justification of the Research Questions Theory in Outsourcing Research -- 3 Conceptual Framework and Research Model -- 3.1 Coercive Influence -- 3.2 Mimetic Influence -- 3.3 Normative Influence -- 3.4 BSO Decision Making Process Phase of the Why, What and Which Stages -- 4 Proposed Methodology -- 5 Expected Contribution -- References -- Towards Business Services 4.0 - Digital Transformation of Business Services at a Global Technology Company -- 1 Introduction -- 2 Literature Review -- 2.1 Terms Related to Digital Transformation -- 2.2 Cognitive Systems and Levels of Software Automation -- 2.3 Business Services 4.0 -- 3 Research Method -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Business Services Sector in Hungary -- 4.1 Hungarian Business Services Sector -- 4.2 Digital Transformation in the Hungarian BSCs -- 4.3 The Digitalisation of the Business Services Industry -- 5 Case Study Findings -- 5.1 Background Information -- 5.2 Automation Projects -- 5.3 Travel and Expense: Implementation of a Cloud-Based Workflow System -- 5.4 Invoice Processing: A Ticketing System to Handle and Distribute Requests -- 5.5 IT Event Management: Dynamic Automation of Issue Detection and Resolution -- 6 Discussion -- 7 Conclusions and Further Research -- 7.1 Conclusions -- 7.2 Further Research -- References -- What Do You See in Your Bot? Lessons from KAS Bank -- 1 Introduction -- 2 Research Methodology -- 3 KAS BANK Bot Program -- 4 Humans and Bots: The Challenges -- 4.1 Challenge 1: The Visibility to the Bot Concept 4.2 Challenge 2: Visibility to the End-to-End Business Process -- 4.3 Challenge 3: Visibility to Solve What Bots Cannot Process -- 5 Five Practices to Help Introducing Humans to Bots -- 5.1 Practice #1. Humanize the Bot -- 5.2 Practice #2. Visualize the Bot -- 5.3 Practice #3. Help Humans Visualize Positive Human-Bot Interactions -- 5.4 Practice #4. Making Bots Governance More Visible -- 5.5 Practice #5. Visualize the Bot -- 6 Concluding Remarks -- Appendix A -- References -- Designing a Sourcing Ecosystem for Strategic Innovation Through "Big Data" Applications -- 1 Introduction -- 2 Research Problem and Research Questions -- 3 Literature Review -- 3.1 Can ITO/BPO Drive Innovation for the Client Company? -- 3.2 ITO Sourcing Strategy -- 3.3 Technology Ecosystem Governance and Open Innovation -- 3.4 Business Analytics -- 3.5 How Is Big Data Different? -- 4 Research Method -- 5 Automation and Transformation in the Global Mining Industry -- 6 GlobalMinCo (GMC) Overview -- 7 GMC Case Analysis -- 7.1 Evolution of GMC's Big Data Sourcing Strategy -- 7.2 Role of the Analytics Speed Team (AST) -- 7.3 AST Governance and Resourcing -- 7.4 Possible Future Changes in Big Data Sourcing Strategy -- 8 Limitations and Future Research -- 9 Conclusion and Potential Contribution -- Appendix One: Selected Big Data Use Cases at GMC -- Appendix Two: GMC Current Organisation for Analytics ("Big Data") -- Appendix Three: GMC "Big Data" Architecture utilising AWS -- Appendix Four: Key Definitions, Relationships and Acronyms -- References -- Author Index Electronic data processing departments-Contracting out-Congresses Information technology-Management-Congresses Smart contract (DE-588)1210937344 gnd rswk-swf Computerindustrie (DE-588)4148256-6 gnd rswk-swf Blockchain (DE-588)1124028595 gnd rswk-swf Electronic books (DE-588)1071861417 Konferenzschrift 2019 Obergurgl gnd-content Smart contract (DE-588)1210937344 s Blockchain (DE-588)1124028595 s DE-604 Computerindustrie (DE-588)4148256-6 s Kotlarsky, Julia Sonstige oth Willcocks, Leslie P. Sonstige oth Erscheint auch als Druck-Ausgabe Oshri, Ilan Digital Technologies for Global Sourcing of Services Cham : Springer International Publishing AG,c2021 9783030668334 |
| spellingShingle | Oshri, Ilan Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings Intro -- Preface -- Organization -- Contents -- Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy -- 1 Introduction -- 2 Literature Review -- 3 Data Collection Method -- 3.1 In-Depth Interviews/Questionnaires -- 4 Results -- 4.1 Understanding of Blockchain Technology -- 4.2 Application of Blockchain Technology to Shared Services -- 4.3 Potential Areas for Adopting Blockchain Technology in Shared Services -- 4.4 Key Characteristics that Facilitate Adoption of Blockchain Technology -- 4.5 Expected Benefits of Adopting Blockchain in Shared Services -- 4.6 Challenges with the Adoption of Blockchain Technology in Shared Services -- 5 Conclusions and Future Research -- 5.1 Conclusions -- 5.2 Future Research -- References -- How Agility Can Be Increased in IT Sourcing and Contracting: Learnings from an Autonomous Driving Case -- 1 Introduction -- 2 Background -- 2.1 Agile Practices and Related Challenges in ISD -- 2.2 The Disconnect Between Agile ISD with IT Vendor Management -- 2.3 Incomplete Contracts -- 2.4 How Agile Practices Can Help Addressing Issues of Traditional ISD -- 2.5 The Impact of Agile Practices on IT Contracts -- 3 Research Approach and Case Study Context -- 3.1 Research Approach -- 3.2 Case Study Context: Autonomous Driving Development System Overview and Resulting Challenges for IT Sourcing -- 4 Results -- 4.1 'Agile Sourcing' to Reduce Tender Duration and Time-to-Market -- 4.2 Contractual Agility to Increase Flexibility While Maintaining Cost-Efficiency -- 5 Discussion -- 6 Conclusion -- References -- IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study -- 1 Introduction -- 2 Literature Review: ITI Sourcing Challenges in Public Sector -- 2.1 Strategic-Related ITI Evolution Challenges 2.2 ITI Sourcing Business Model Challenges -- 2.3 Emerging Technologies Adoption Challenges -- 3 Organizational Ambidexterity -- 4 Research Design: Delphi Method -- 4.1 Experts Selection -- 4.2 Step#1: Brainstorming and Validation -- 4.3 Step #2. Narrowing and Step #3. Ranking -- 4.4 Consensus Creation -- 5 Coding and Results -- 6 Discussion -- 7 Conclusion -- Appendix #3 - EXPLOITATION-Focused Sourcing Practices - Final Ranking -- Appendix #4 - EXPLORATION-Focused Sourcing Practices - Final Ranking -- Appendix #5-Ambidextrous Sourcing Practices - Complete List -- References -- Digital Maturity: A Survey in the Netherlands -- 1 Introduction -- 2 Literature Review -- 3 Hypothesis -- 4 Data Collection -- 5 Survey Population Characteristics -- 6 Data Analysis -- 7 Discussion -- 8 Conclusions -- 9 Research Limitations and Future Research Direction -- References -- Smart Contracts for Global Sourcing Arrangements -- 1 Introduction -- 2 Contracts in Sourcing Arrangements -- 3 Challenges in Sourcing Contract Management -- 4 IT for Sourcing Contract Management Systems -- 4.1 Contract Management Systems -- 4.2 Semantic Standards for Contract Management -- 4.3 Cognitive Technology for Sourcing Contract Management -- 4.4 Smart Contracts and Blockchain Applications for Sourcing Contract Management -- 5 Assessment of Technologies for Sourcing Contracts -- 6 Conclusions and Future Research -- References -- Outsourcing and Offshoring to Individuals -- 1 Introduction -- 2 Theoretical Background -- 2.1 Outsourcing and Offshoring -- 2.2 Online Freelancer and Freelancing Platforms -- 2.3 Outsourcing to Individual Online Freelancers -- 3 Empirical Investigation -- 3.1 Data Collection -- 3.2 Results -- 4 Discussion -- 5 Conclusion -- Appendices -- References Understanding the Impact of Isomorphic Influences on Business Services Outsourcing Decisions: An Institutional Theory Approach -- 1 Introduction -- 2 Theoretical Foundations -- 2.1 Decision Making in Outsourcing -- 2.2 Institutional Theory in Outsourcing Research -- 2.3 A Gap in the Literature and Justification of the Research Questions Theory in Outsourcing Research -- 3 Conceptual Framework and Research Model -- 3.1 Coercive Influence -- 3.2 Mimetic Influence -- 3.3 Normative Influence -- 3.4 BSO Decision Making Process Phase of the Why, What and Which Stages -- 4 Proposed Methodology -- 5 Expected Contribution -- References -- Towards Business Services 4.0 - Digital Transformation of Business Services at a Global Technology Company -- 1 Introduction -- 2 Literature Review -- 2.1 Terms Related to Digital Transformation -- 2.2 Cognitive Systems and Levels of Software Automation -- 2.3 Business Services 4.0 -- 3 Research Method -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Business Services Sector in Hungary -- 4.1 Hungarian Business Services Sector -- 4.2 Digital Transformation in the Hungarian BSCs -- 4.3 The Digitalisation of the Business Services Industry -- 5 Case Study Findings -- 5.1 Background Information -- 5.2 Automation Projects -- 5.3 Travel and Expense: Implementation of a Cloud-Based Workflow System -- 5.4 Invoice Processing: A Ticketing System to Handle and Distribute Requests -- 5.5 IT Event Management: Dynamic Automation of Issue Detection and Resolution -- 6 Discussion -- 7 Conclusions and Further Research -- 7.1 Conclusions -- 7.2 Further Research -- References -- What Do You See in Your Bot? Lessons from KAS Bank -- 1 Introduction -- 2 Research Methodology -- 3 KAS BANK Bot Program -- 4 Humans and Bots: The Challenges -- 4.1 Challenge 1: The Visibility to the Bot Concept 4.2 Challenge 2: Visibility to the End-to-End Business Process -- 4.3 Challenge 3: Visibility to Solve What Bots Cannot Process -- 5 Five Practices to Help Introducing Humans to Bots -- 5.1 Practice #1. Humanize the Bot -- 5.2 Practice #2. Visualize the Bot -- 5.3 Practice #3. Help Humans Visualize Positive Human-Bot Interactions -- 5.4 Practice #4. Making Bots Governance More Visible -- 5.5 Practice #5. Visualize the Bot -- 6 Concluding Remarks -- Appendix A -- References -- Designing a Sourcing Ecosystem for Strategic Innovation Through "Big Data" Applications -- 1 Introduction -- 2 Research Problem and Research Questions -- 3 Literature Review -- 3.1 Can ITO/BPO Drive Innovation for the Client Company? -- 3.2 ITO Sourcing Strategy -- 3.3 Technology Ecosystem Governance and Open Innovation -- 3.4 Business Analytics -- 3.5 How Is Big Data Different? -- 4 Research Method -- 5 Automation and Transformation in the Global Mining Industry -- 6 GlobalMinCo (GMC) Overview -- 7 GMC Case Analysis -- 7.1 Evolution of GMC's Big Data Sourcing Strategy -- 7.2 Role of the Analytics Speed Team (AST) -- 7.3 AST Governance and Resourcing -- 7.4 Possible Future Changes in Big Data Sourcing Strategy -- 8 Limitations and Future Research -- 9 Conclusion and Potential Contribution -- Appendix One: Selected Big Data Use Cases at GMC -- Appendix Two: GMC Current Organisation for Analytics ("Big Data") -- Appendix Three: GMC "Big Data" Architecture utilising AWS -- Appendix Four: Key Definitions, Relationships and Acronyms -- References -- Author Index Electronic data processing departments-Contracting out-Congresses Information technology-Management-Congresses Smart contract (DE-588)1210937344 gnd Computerindustrie (DE-588)4148256-6 gnd Blockchain (DE-588)1124028595 gnd |
| subject_GND | (DE-588)1210937344 (DE-588)4148256-6 (DE-588)1124028595 (DE-588)1071861417 |
| title | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_auth | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_exact_search | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_full | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_fullStr | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_full_unstemmed | Digital Technologies for Global Sourcing of Services 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| title_short | Digital Technologies for Global Sourcing of Services |
| title_sort | digital technologies for global sourcing of services 14th international workshop on global sourcing of information technology and business processes global sourcing 2019 obergurgl austria december 18 21 2019 proceedings |
| title_sub | 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18-21, 2019, Proceedings |
| topic | Electronic data processing departments-Contracting out-Congresses Information technology-Management-Congresses Smart contract (DE-588)1210937344 gnd Computerindustrie (DE-588)4148256-6 gnd Blockchain (DE-588)1124028595 gnd |
| topic_facet | Electronic data processing departments-Contracting out-Congresses Information technology-Management-Congresses Smart contract Computerindustrie Blockchain Konferenzschrift 2019 Obergurgl |
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