The Co-Production of Public Services: Management and Evaluation
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Cham
Springer International Publishing AG
2020
|
| Schlagwörter: | |
| Umfang: | 1 Online-Ressource (154 Seiten) |
| ISBN: | 9783030607104 |
Internformat
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| 505 | 8 | |a Intro -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Chapter 1: Introduction -- 1.1 Co-Production Definitions -- 1.2 The Resurgence of Co-Production in Public Services -- 1.3 Book Aims and Outline -- References -- Chapter 2: Research Aim and Methods -- 2.1 Research Aim -- 2.2 Research Methods -- 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework -- References -- Chapter 3: Activation of Co-Production: General Context and Antecedents -- 3.1 Introduction -- 3.2 General Context -- 3.3 Antecedents of Co-Production -- 3.3.1 Antecedents Related to Lay Actors -- Demographic and Socio-Economic Characteristics -- Motivational Factors -- Socio-Psychological Factors -- Resource Availability -- 3.3.2 Antecedents Related to the Regular Service Provider -- 3.3.3 Antecedents Related to the Co-Produced Service -- 3.4 Concluding Remarks -- References -- Chapter 4: Implementing and Managing Co-Production -- 4.1 Introduction -- 4.2 Co-Production Management Levers -- 4.2.1 Institutional Arrangements -- 4.2.2 Planning -- 4.2.3 Communication Strategies -- 4.2.4 Management of Lay Actors -- 4.2.5 Management of Professionals -- 4.2.6 Leadership -- 4.2.7 Accountability and Performance Management -- 4.3 Concluding Remarks -- References -- Chapter 5: Co-production Evaluation -- 5.1 Introduction -- 5.2 Lay Actor Co-production Outcomes -- 5.2.1 Satisfaction -- 5.2.2 Empowerment -- 5.2.3 Awareness -- 5.2.4 Learning -- 5.2.5 Lay Actor Costs -- 5.2.6 Externalities -- 5.3 Regular Service Provider Co-production Outcomes -- 5.3.1 Cost Efficiency -- 5.3.2 Effectiveness -- 5.3.3 Impact on Workforce -- 5.3.4 Uncertainty -- 5.3.5 Trust -- 5.4 Co-production Outcomes for the Community -- 5.4.1 Value to Community -- 5.4.2 Value to Society -- 5.4.3 Social Economic Impact -- 5.5 Co-production Impact on Public Value -- 5.6 Concluding Remarks | |
| 505 | 8 | |a References -- Chapter 6: Conclusions -- 6.1 A Comprehensive Framework on Co-production -- 6.2 Future Research Agenda -- 6.3 Implications for Policy and Practice -- Correction to: Activation of Co-Production: General Context and Antecedents -- Appendices -- Appendix 1: A Snapshot from the Review of Literature -- Appendix 2 -- Index | |
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Datensatz im Suchindex
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| author | Cepiku, Denita |
| author_facet | Cepiku, Denita |
| author_role | aut |
| author_sort | Cepiku, Denita |
| author_variant | d c dc |
| building | Verbundindex |
| bvnumber | BV048323319 |
| collection | ZDB-30-PQE |
| contents | Intro -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Chapter 1: Introduction -- 1.1 Co-Production Definitions -- 1.2 The Resurgence of Co-Production in Public Services -- 1.3 Book Aims and Outline -- References -- Chapter 2: Research Aim and Methods -- 2.1 Research Aim -- 2.2 Research Methods -- 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework -- References -- Chapter 3: Activation of Co-Production: General Context and Antecedents -- 3.1 Introduction -- 3.2 General Context -- 3.3 Antecedents of Co-Production -- 3.3.1 Antecedents Related to Lay Actors -- Demographic and Socio-Economic Characteristics -- Motivational Factors -- Socio-Psychological Factors -- Resource Availability -- 3.3.2 Antecedents Related to the Regular Service Provider -- 3.3.3 Antecedents Related to the Co-Produced Service -- 3.4 Concluding Remarks -- References -- Chapter 4: Implementing and Managing Co-Production -- 4.1 Introduction -- 4.2 Co-Production Management Levers -- 4.2.1 Institutional Arrangements -- 4.2.2 Planning -- 4.2.3 Communication Strategies -- 4.2.4 Management of Lay Actors -- 4.2.5 Management of Professionals -- 4.2.6 Leadership -- 4.2.7 Accountability and Performance Management -- 4.3 Concluding Remarks -- References -- Chapter 5: Co-production Evaluation -- 5.1 Introduction -- 5.2 Lay Actor Co-production Outcomes -- 5.2.1 Satisfaction -- 5.2.2 Empowerment -- 5.2.3 Awareness -- 5.2.4 Learning -- 5.2.5 Lay Actor Costs -- 5.2.6 Externalities -- 5.3 Regular Service Provider Co-production Outcomes -- 5.3.1 Cost Efficiency -- 5.3.2 Effectiveness -- 5.3.3 Impact on Workforce -- 5.3.4 Uncertainty -- 5.3.5 Trust -- 5.4 Co-production Outcomes for the Community -- 5.4.1 Value to Community -- 5.4.2 Value to Society -- 5.4.3 Social Economic Impact -- 5.5 Co-production Impact on Public Value -- 5.6 Concluding Remarks References -- Chapter 6: Conclusions -- 6.1 A Comprehensive Framework on Co-production -- 6.2 Future Research Agenda -- 6.3 Implications for Policy and Practice -- Correction to: Activation of Co-Production: General Context and Antecedents -- Appendices -- Appendix 1: A Snapshot from the Review of Literature -- Appendix 2 -- Index |
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| format | Electronic eBook |
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| id | DE-604.BV048323319 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:41:56Z |
| institution | BVB |
| isbn | 9783030607104 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033702615 |
| oclc_num | 1225158994 |
| open_access_boolean | |
| physical | 1 Online-Ressource (154 Seiten) |
| psigel | ZDB-30-PQE |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Springer International Publishing AG |
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| spelling | Cepiku, Denita Verfasser aut The Co-Production of Public Services Management and Evaluation Cham Springer International Publishing AG 2020 ©2020 1 Online-Ressource (154 Seiten) txt rdacontent c rdamedia cr rdacarrier Intro -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Chapter 1: Introduction -- 1.1 Co-Production Definitions -- 1.2 The Resurgence of Co-Production in Public Services -- 1.3 Book Aims and Outline -- References -- Chapter 2: Research Aim and Methods -- 2.1 Research Aim -- 2.2 Research Methods -- 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework -- References -- Chapter 3: Activation of Co-Production: General Context and Antecedents -- 3.1 Introduction -- 3.2 General Context -- 3.3 Antecedents of Co-Production -- 3.3.1 Antecedents Related to Lay Actors -- Demographic and Socio-Economic Characteristics -- Motivational Factors -- Socio-Psychological Factors -- Resource Availability -- 3.3.2 Antecedents Related to the Regular Service Provider -- 3.3.3 Antecedents Related to the Co-Produced Service -- 3.4 Concluding Remarks -- References -- Chapter 4: Implementing and Managing Co-Production -- 4.1 Introduction -- 4.2 Co-Production Management Levers -- 4.2.1 Institutional Arrangements -- 4.2.2 Planning -- 4.2.3 Communication Strategies -- 4.2.4 Management of Lay Actors -- 4.2.5 Management of Professionals -- 4.2.6 Leadership -- 4.2.7 Accountability and Performance Management -- 4.3 Concluding Remarks -- References -- Chapter 5: Co-production Evaluation -- 5.1 Introduction -- 5.2 Lay Actor Co-production Outcomes -- 5.2.1 Satisfaction -- 5.2.2 Empowerment -- 5.2.3 Awareness -- 5.2.4 Learning -- 5.2.5 Lay Actor Costs -- 5.2.6 Externalities -- 5.3 Regular Service Provider Co-production Outcomes -- 5.3.1 Cost Efficiency -- 5.3.2 Effectiveness -- 5.3.3 Impact on Workforce -- 5.3.4 Uncertainty -- 5.3.5 Trust -- 5.4 Co-production Outcomes for the Community -- 5.4.1 Value to Community -- 5.4.2 Value to Society -- 5.4.3 Social Economic Impact -- 5.5 Co-production Impact on Public Value -- 5.6 Concluding Remarks References -- Chapter 6: Conclusions -- 6.1 A Comprehensive Framework on Co-production -- 6.2 Future Research Agenda -- 6.3 Implications for Policy and Practice -- Correction to: Activation of Co-Production: General Context and Antecedents -- Appendices -- Appendix 1: A Snapshot from the Review of Literature -- Appendix 2 -- Index Political planning Öffentlicher Dienst (DE-588)4043169-1 gnd rswk-swf Koproduktion (DE-588)4238887-9 gnd rswk-swf Electronic books Koproduktion (DE-588)4238887-9 s Öffentlicher Dienst (DE-588)4043169-1 s DE-604 Marsilio, Marta Sonstige oth Sicilia, Mariafrancesca Sonstige oth Vainieri, Milena Sonstige oth Erscheint auch als Druck-Ausgabe Cepiku, Denita The Co-Production of Public Services Cham : Springer International Publishing AG,c2020 9783030607098 |
| spellingShingle | Cepiku, Denita The Co-Production of Public Services Management and Evaluation Intro -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Chapter 1: Introduction -- 1.1 Co-Production Definitions -- 1.2 The Resurgence of Co-Production in Public Services -- 1.3 Book Aims and Outline -- References -- Chapter 2: Research Aim and Methods -- 2.1 Research Aim -- 2.2 Research Methods -- 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework -- References -- Chapter 3: Activation of Co-Production: General Context and Antecedents -- 3.1 Introduction -- 3.2 General Context -- 3.3 Antecedents of Co-Production -- 3.3.1 Antecedents Related to Lay Actors -- Demographic and Socio-Economic Characteristics -- Motivational Factors -- Socio-Psychological Factors -- Resource Availability -- 3.3.2 Antecedents Related to the Regular Service Provider -- 3.3.3 Antecedents Related to the Co-Produced Service -- 3.4 Concluding Remarks -- References -- Chapter 4: Implementing and Managing Co-Production -- 4.1 Introduction -- 4.2 Co-Production Management Levers -- 4.2.1 Institutional Arrangements -- 4.2.2 Planning -- 4.2.3 Communication Strategies -- 4.2.4 Management of Lay Actors -- 4.2.5 Management of Professionals -- 4.2.6 Leadership -- 4.2.7 Accountability and Performance Management -- 4.3 Concluding Remarks -- References -- Chapter 5: Co-production Evaluation -- 5.1 Introduction -- 5.2 Lay Actor Co-production Outcomes -- 5.2.1 Satisfaction -- 5.2.2 Empowerment -- 5.2.3 Awareness -- 5.2.4 Learning -- 5.2.5 Lay Actor Costs -- 5.2.6 Externalities -- 5.3 Regular Service Provider Co-production Outcomes -- 5.3.1 Cost Efficiency -- 5.3.2 Effectiveness -- 5.3.3 Impact on Workforce -- 5.3.4 Uncertainty -- 5.3.5 Trust -- 5.4 Co-production Outcomes for the Community -- 5.4.1 Value to Community -- 5.4.2 Value to Society -- 5.4.3 Social Economic Impact -- 5.5 Co-production Impact on Public Value -- 5.6 Concluding Remarks References -- Chapter 6: Conclusions -- 6.1 A Comprehensive Framework on Co-production -- 6.2 Future Research Agenda -- 6.3 Implications for Policy and Practice -- Correction to: Activation of Co-Production: General Context and Antecedents -- Appendices -- Appendix 1: A Snapshot from the Review of Literature -- Appendix 2 -- Index Political planning Öffentlicher Dienst (DE-588)4043169-1 gnd Koproduktion (DE-588)4238887-9 gnd |
| subject_GND | (DE-588)4043169-1 (DE-588)4238887-9 |
| title | The Co-Production of Public Services Management and Evaluation |
| title_auth | The Co-Production of Public Services Management and Evaluation |
| title_exact_search | The Co-Production of Public Services Management and Evaluation |
| title_full | The Co-Production of Public Services Management and Evaluation |
| title_fullStr | The Co-Production of Public Services Management and Evaluation |
| title_full_unstemmed | The Co-Production of Public Services Management and Evaluation |
| title_short | The Co-Production of Public Services |
| title_sort | the co production of public services management and evaluation |
| title_sub | Management and Evaluation |
| topic | Political planning Öffentlicher Dienst (DE-588)4043169-1 gnd Koproduktion (DE-588)4238887-9 gnd |
| topic_facet | Political planning Öffentlicher Dienst Koproduktion |
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