IT matters: Englisch für IT-Berufe 1 Schülerbuch
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Deutsch |
| Veröffentlicht: |
Berlin
Cornelsen
2019
|
| Ausgabe: | 3. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032351027&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Hier auch später erschienene, unveränderte Nachdrucke |
| ISBN: | 9783064515222 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Table of contents Content Situation Language FOUNDATION A company profile Writing a profile of your company PARTA The layout of a company Showing a visitor around your training company PART В The structure of a company Presenting the structure and key roles of your training company Asking for information Giving directions Describing jobs Asking about jobs Offering help/refreshments COMMUNICATION Introductions and small talk Looking after a visitor FOUNDATION Internal communication Doing a survey about means of communication PARTA IT job profiles Writing your own job profile PART В Ways of working in a team Giving feedback on ways of working in a team COMMUNICATION Telephoning Leaving a voicemail message FOUNDATION Hardware components Helping customers choose the right computer PARTA Hardware installation Explaining how to install a hardware component PART В Computer configuration Matching a computer to a colleague s needs COMMUNICATION Emails Writing an email to a customer FOUNDATION Graphical user interfaces (GUIs) Helping a colleague navigate a computer interface PARTA Software installation Reporting on the progress of a software installation PART В Software configuration Advising a colleague on configuring software installations COMMUNICATION A short presentation Giving a presentation about your work Unit 1 2 My company My workplace Talking about quantities Expressing permission and obligation Describing responsibilities Talking about likes and dislikes Talking about preferences Comparing things Giving telephone numbers KMK Exam practice 1 3 4 Computer hardware
Discussing computer components and peripherals Giving instructions Describing capability Saying whether something is suitable Using polite language in emails Salutation and complimentary close in emails Computer software Describing where things are Talking about cause Talking about consequences Structuring a presentation KMK Exam practice 2 5 6 46 48 IT security FOUNDATION Unauthorized access Advising customers how to avoid cybercrime PARTA Internal access and acceptable use Describing acceptable use and internal access at your training company PART В External access Explaining security procedures to a company client COMMUNICATION Graphs and charts Presenting trends and costs of cybercrime Exercising caution Expressing permission and restrictions Describing decision points Talking about requirements Talking about change Giving approximate figures 58 Dealing with customers FOUNDATION Robots for customer service Helping a customer with a query PARTA Set-up and customization Explaining how to customize a product PART В Technical support Guiding a customer through a technical process COMMUNICATION Arrangements for meetings Writing emails to make arrangements KMK Exam practice 3 Advising a customer Talking to a salesperson Performing actions Explaining software integration Guiding a customer through a process Telling the time Giving dates, days and times 68
Content Unit 7 8 Situation Language Communicating with colleagues 70 FOUNDATION Ways of collaborating Giving information about updates to a collaboration wiki PARTA Installing a new network Explaining the requirements for a new network PART В Local or cloud? Persuading colleagues to accept an option COMMUNICATION Constructive feedback Giving feedback to colleagues Describing updates Taking things into consideration Expressing consequences Acknowledging counterarguments Taking part in discussions Expressing your point of view Making polite suggestions Presenting technical projects 80 FOUNDATION International connection standards Choosing a suitable connection protocol for a product PARTA Trade fairs Talking to a visitor to the stand; following up a meeting PART В A project report for a client Reporting on the progress of a project to a client COMMUNICATION Business trips Doing research on other cultures ֊ — Defining things more closely Talking about achievements Giving estimates Giving a progress report Talking about lessons learned Checking in and out of a hotel KMK Exam practice 4 9 Enquiries and offers for IT services FOUNDATION A video conferencing system Writing a report on a suitable system PARTA Customer requirements Discussing requirements with a customer; making an offer PART В A contract for cloud-based services Negotiating the details of a contract; summarizing the agreement COMMUNICATION The layout of business letters Writing a business letter Comparing items Summarizing requirements Demonstrating unique selling propositions Negotiating Salutation and
complimentary close in letters An order for technical products 12 100 FOUNDATION Technology for the disabled Confirming an order by email PARTA Health devices Recommending a product to a customer PART В Software as a service Placing an order for security software COMMUNICATION Enquiries, offers and orders Writing enquiries, offers and orders Describing objects Recommending a product Ordering a software package Writing an enquiry Writing an offer KMK Exam practice 5 110 Problems and complaints 112 FOUNDATION Technology and the environment Replying to a comment on a web forum PART A Cyberattacks Handling a customer complaint PART В A dispute over an invoice Negotiating a settlement to a dispute COMMUNICATION A telephone complaint Dealing with a telephone complaint FOUNDATION Where do I go from here? Writing about your apprenticeship PARTA Job adverts and applications Writing a job application PART В Job interviews Practising interviews COMMUNICATION A CV and a covering letter Studying CVs and covering letters Making polite complaints Replying to a complaint Pointing out mistakes Making a telephone complaint Dealing with telephone complaints A job application 122 Talking about skills Thinking about possibilities Expressing your wishes Asking for clarification KMK Exam practice 6 Partner files 134 Transcripts 168 Conversion tables 230 KMK Mock exam 146 Unit word list 185 Irregularverbs 231 Useful phrases 150 А-Z word list 212 Grammar 162 Talking about numbers 229 5
|
| any_adam_object | 1 |
| author | Courtney, Brad Kleinschroth, Robert Williams, Isobel E. |
| author_GND | (DE-588)1041705220 (DE-588)120336944 |
| author_facet | Courtney, Brad Kleinschroth, Robert Williams, Isobel E. |
| author_role | aut aut aut |
| author_sort | Courtney, Brad |
| author_variant | b c bc r k rk i e w ie iew |
| building | Verbundindex |
| bvnumber | BV046942294 |
| classification_rvk | SR 920 |
| ctrlnum | (OCoLC)1220913862 (DE-599)BVBBV046942294 |
| discipline | Informatik |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV046942294 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:05:17Z |
| institution | BVB |
| isbn | 9783064515222 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032351027 |
| oclc_num | 1220913862 |
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| owner_facet | DE-739 |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Cornelsen |
| record_format | marc |
| spellingShingle | Courtney, Brad Kleinschroth, Robert Williams, Isobel E. IT matters Englisch für IT-Berufe |
| subject_GND | (DE-588)4053458-3 |
| title | IT matters Englisch für IT-Berufe |
| title_auth | IT matters Englisch für IT-Berufe |
| title_exact_search | IT matters Englisch für IT-Berufe |
| title_full | IT matters Englisch für IT-Berufe 1 Schülerbuch von Brad Courtney, Robert Kleinschroth, Isobel Williams unter Mitarbeit der Verlagsredaktion |
| title_fullStr | IT matters Englisch für IT-Berufe 1 Schülerbuch von Brad Courtney, Robert Kleinschroth, Isobel Williams unter Mitarbeit der Verlagsredaktion |
| title_full_unstemmed | IT matters Englisch für IT-Berufe 1 Schülerbuch von Brad Courtney, Robert Kleinschroth, Isobel Williams unter Mitarbeit der Verlagsredaktion |
| title_short | IT matters |
| title_sort | it matters englisch fur it berufe schulerbuch |
| title_sub | Englisch für IT-Berufe |
| topic_facet | Schulbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032351027&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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