Exploring the power of electronic word-of-mouth in the services industry:

"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--

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Bibliographic Details
Other Authors: Kaufmann, Hans Ruediger 1958- (Editor), Loureiro, Sandra Maria Correia 1967- (Editor)
Format: Electronic eBook
Language:English
Published: Hershey, Pennsylvania IGI Global [2020]
Subjects:
Links:http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-8575-6
Summary:"This book examines the importance and the effective utilization of eWOM content for the positioning of products and services that illustrate the value of user generated content for influencing customer decision making in diverse business sectors"--
Item Description:Description based on title screen (IGI Global, viewed 07/32/2019)
Physical Description:1 Online-Ressource (27 PDFs (463 pages))
ISBN:9781522585770