How can digital technologies improve public services and governance?:

1. Opportunities and challenges overview -- 2. Technologies and approaches -- 3. Opportunities for service innovation and governance -- 4. Political, institutional and ICT challenges -- 5. Guidelines for policy makers and service providers -- Bibliography -- Index

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Bibliographische Detailangaben
Beteilige Person: Hanna, Nagy (VerfasserIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2017
Ausgabe:First edition
Schriftenreihe:Service systems and innovations in business and society collection
Schlagwörter:
Links:https://portal.igpublish.com/iglibrary/search/BEPB0000602.html
http://portal.igpublish.com/iglibrary/search/BEPB0000602.html
http://portal.igpublish.com/iglibrary/search/BEPB0000602.html
http://portal.igpublish.com/iglibrary/search/BEPB0000602.html
http://portal.igpublish.com/iglibrary/search/BEPB0000602.html
Zusammenfassung:1. Opportunities and challenges overview -- 2. Technologies and approaches -- 3. Opportunities for service innovation and governance -- 4. Political, institutional and ICT challenges -- 5. Guidelines for policy makers and service providers -- Bibliography -- Index
Citizens are demanding more openness, transparency, and accountability for public services, and this demand has been heightened by the growing economic inequality and insecurity in many developed and developing countries. State performance remains disappointingly poor in many parts of the world, putting at risk the further progress on development goals. Governance and public sector capacity are thus the major building blocks of the development strategy of emerging economies. Meantime, digital technologies such as mobile are sweeping the planet--inducing power shifts and posing profound implications and opportunities for accountability to citizens and for continuous service innovation. While the pace of this shift may be uncertain, the long-term impact is likely to be profound. The book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance.
It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized.
Beschreibung:Includes bibliographical references (pages 133-138) and index
Umfang:Online-Ressource (vi, 145 pages)
ISBN:9781631578144
9781631578137