Service thinking: the seven principles to discover innovative opportunities
1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuo...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
|
| Ausgabe: | First edition |
| Schriftenreihe: | Service systems and innovations in business and society collection
|
| Schlagwörter: | |
| Links: | https://portal.igpublish.com/iglibrary/search/BEPB0000225.html http://portal.igpublish.com/iglibrary/search/BEPB0000225.html http://portal.igpublish.com/iglibrary/search/BEPB0000225.html http://portal.igpublish.com/iglibrary/search/BEPB0000225.html http://portal.igpublish.com/iglibrary/search/BEPB0000225.html |
| Zusammenfassung: | 1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth |
| Beschreibung: | Part of: 2013 digital library Includes bibliographical references (pages 129-132) and index |
| Umfang: | Online-Ressource (xxviii, 135 pages) |
| ISBN: | 9781606496633 9781606496626 |
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Datensatz im Suchindex
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| author | Hastings, Hunter Saperstein, Jeff |
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| dewey-sort | 3338.4 |
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| discipline | Wirtschaftswissenschaften |
| edition | First edition |
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| id | DE-604.BV045875942 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T18:37:17Z |
| institution | BVB |
| isbn | 9781606496633 9781606496626 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031259160 |
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| publisher | Business Expert Press |
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| series2 | Service systems and innovations in business and society collection |
| spelling | Hastings, Hunter. Verfasser aut Service thinking the seven principles to discover innovative opportunities Hunter Hastings and Jeff Saperstein First edition New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2014 Online-Ressource (xxviii, 135 pages) txt rdacontent c rdamedia cr rdacarrier Service systems and innovations in business and society collection Part of: 2013 digital library Includes bibliographical references (pages 129-132) and index 1. Service thinking will transform 21st century business -- 2. Co-creating service-experience value -- 3. Service systems: specialization plus integration -- 4. Designing organizations for specialization and integration: modular business architecture -- 5. Glo-Mo-So scalable platforms -- 6. Continuous improvement through learning: run-transform-innovate -- 7. Multisided metrics -- 8. Applying service thinking for innovation -- 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- References -- Index Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth Service industries Customer services Kundendienst (DE-588)4135134-4 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Kundendienst (DE-588)4135134-4 s 1\p DE-604 Saperstein, Jeff. aut Erscheint auch als Druck-Ausgabe 9781606496626 http://portal.igpublish.com/iglibrary/search/BEPB0000225.html Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hastings, Hunter Saperstein, Jeff Service thinking the seven principles to discover innovative opportunities Service industries Customer services Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4012183-5 |
| title | Service thinking the seven principles to discover innovative opportunities |
| title_auth | Service thinking the seven principles to discover innovative opportunities |
| title_exact_search | Service thinking the seven principles to discover innovative opportunities |
| title_full | Service thinking the seven principles to discover innovative opportunities Hunter Hastings and Jeff Saperstein |
| title_fullStr | Service thinking the seven principles to discover innovative opportunities Hunter Hastings and Jeff Saperstein |
| title_full_unstemmed | Service thinking the seven principles to discover innovative opportunities Hunter Hastings and Jeff Saperstein |
| title_short | Service thinking |
| title_sort | service thinking the seven principles to discover innovative opportunities |
| title_sub | the seven principles to discover innovative opportunities |
| topic | Service industries Customer services Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Service industries Customer services Kundendienst Dienstleistungssektor |
| url | http://portal.igpublish.com/iglibrary/search/BEPB0000225.html |
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