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Effective complaint management: the business case for customer satisfaction

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Bibliographische Detailangaben
Beteiligte Personen:	Stauss, Bernd 1947- (VerfasserIn), Seidel, Wolfgang 1964- (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Cham Springer [2019]
Ausgabe:	Second edition
Schriftenreihe:	Management for professionals
Schlagwörter:	Reklamation Beziehungsmanagement Servicepolitik Kundenmanagement
Links:	http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm http://www.springer.com http://www.gbv.de/dms/zbw/1038672686.pdf
Umfang:	ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm
ISBN:	9783319987040 3319987046

Internformat

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Datensatz im Suchindex

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series2	Management for professionals
spelling	Stauss, Bernd 1947- Verfasser (DE-588)109330889 aut Complaint management Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel Second edition Cham Springer [2019] © 2019 ix, 495 Seiten Illustrationen, Diagramme 23.5 cm x 15.5 cm txt rdacontent n rdamedia nc rdacarrier Management for professionals Reklamation (DE-588)4834499-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Reklamation (DE-588)4834499-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s DE-604 Seidel, Wolfgang 1964- Verfasser (DE-588)1287279627 aut Erscheint auch als Online-Ausgabe 978-3-319-98705-7 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com V:DE-601;B:DE-206 application/pdf http://www.gbv.de/dms/zbw/1038672686.pdf Inhaltsverzeichnis Inhaltsverzeichnis
spellingShingle	Stauss, Bernd 1947- Seidel, Wolfgang 1964- Effective complaint management the business case for customer satisfaction Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd
subject_GND	(DE-588)4834499-0 (DE-588)4326109-7 (DE-588)4234502-9 (DE-588)4236865-0
title	Effective complaint management the business case for customer satisfaction
title_alt	Complaint management
title_auth	Effective complaint management the business case for customer satisfaction
title_exact_search	Effective complaint management the business case for customer satisfaction
title_full	Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel
title_fullStr	Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel
title_full_unstemmed	Effective complaint management the business case for customer satisfaction Bernd Stauss, Wolfgang Seidel
title_short	Effective complaint management
title_sort	effective complaint management the business case for customer satisfaction
title_sub	the business case for customer satisfaction
topic	Reklamation (DE-588)4834499-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd
topic_facet	Reklamation Beziehungsmanagement Servicepolitik Kundenmanagement
url	http://deposit.dnb.de/cgi-bin/dokserv?id=8dc9dbabd9394bc19704f184b5c4f830&prov=M&dok_var=1&dok_ext=htm http://www.springer.com http://www.gbv.de/dms/zbw/1038672686.pdf
work_keys_str_mv	AT staussbernd complaintmanagement AT seidelwolfgang complaintmanagement AT staussbernd effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction AT seidelwolfgang effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction

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