Verfügbarkeit: Effective Complaint Management | Technische Universität München

Effective Complaint Management: The Business Case for Customer Satisfaction

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Bibliographische Detailangaben
Vorheriger Titel:	Stauss, Bernd Complaint management : the heart of CRM
Beteiligte Personen:	Stauss, Bernd 1947- (VerfasserIn), Seidel, Wolfgang 1964- (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	Englisch
Veröffentlicht:	Cham Springer [2019]
Ausgabe:	Second edition
Schriftenreihe:	Management for Professionals
Schlagwörter:	Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement Kundenmanagement Servicepolitik Reklamation
Links:	https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://ebookcentral.proquest.com/lib/th-deggendorf/detail.action?docID=5660312 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7 https://doi.org/10.1007/978-3-319-98705-7
Beschreibung:	Originally published in English with the title ‘Complaint Management: The Heart of CRM’, Thompson Learning (Cengage), 2004
Umfang:	1 Online-Ressource (IX, 495 Seiten) 223 Illustrationen, 203 Illustrationen (farbig)
ISBN:	9783319987057
DOI:	10.1007/978-3-319-98705-7

Internformat

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illustrated	Illustrated
indexdate	2024-12-20T18:27:26Z
institution	BVB
isbn	9783319987057
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-030834329
oclc_num	1085407441
open_access_boolean
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physical	1 Online-Ressource (IX, 495 Seiten) 223 Illustrationen, 203 Illustrationen (farbig)
psigel	ZDB-2-BUM ZDB-30-PQE ZDB-2-BUM_2019 ZDB-30-PQE FHD01_PQE_Kauf
publishDate	2019
publishDateSearch	2019
publishDateSort	2019
publisher	Springer
record_format	marc
series2	Management for Professionals
spellingShingle	Stauss, Bernd 1947- Seidel, Wolfgang 1964- Effective Complaint Management The Business Case for Customer Satisfaction Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd
subject_GND	(DE-588)4326109-7 (DE-588)4236865-0 (DE-588)4234502-9 (DE-588)4834499-0
title	Effective Complaint Management The Business Case for Customer Satisfaction
title_alt	Complaint management: the heart of CRM
title_auth	Effective Complaint Management The Business Case for Customer Satisfaction
title_exact_search	Effective Complaint Management The Business Case for Customer Satisfaction
title_full	Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel
title_fullStr	Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel
title_full_unstemmed	Effective Complaint Management The Business Case for Customer Satisfaction Bernd Stauss, Wolfgang Seidel
title_old	Stauss, Bernd Complaint management : the heart of CRM
title_short	Effective Complaint Management
title_sort	effective complaint management the business case for customer satisfaction
title_sub	The Business Case for Customer Satisfaction
topic	Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd
topic_facet	Customer Relationship Management Call Center/Customer Service Business Strategy/Leadership Customer relations-Management Call centers Leadership Beziehungsmanagement Kundenmanagement Servicepolitik Reklamation
url	https://doi.org/10.1007/978-3-319-98705-7
work_keys_str_mv	AT staussbernd complaintmanagementtheheartofcrm AT seidelwolfgang complaintmanagementtheheartofcrm AT staussbernd effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction AT seidelwolfgang effectivecomplaintmanagementthebusinesscaseforcustomersatisfaction

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