Verfügbarkeit: Quality management and ISO 9001 requirements

Quality management and ISO 9001 requirements: theory and applications

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Bibliographische Detailangaben
Beteiligte Personen:	Popescu, Maria (VerfasserIn), Mandru, Lidia (VerfasserIn), Gogoncea, Eugenia (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Aachen Shaker Verlag 2017
Schlagwörter:	ISO 9001 iso 9001 management quality management
Links:	http://d-nb.info/1148446834/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030296484&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	152 Seiten Illustrationen 24 cm, 328 g
ISBN:	9783844057003 3844057005

Internformat

MARC


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Datensatz im Suchindex

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adam_text	CONTENTS INTRODUCTION................................................................................................................................ 1 CHAPTER 1. BASIC NOTIONS ON QUALITY ...................................................................................... 4 1.1 MEANINGS OF QUALITY, KEY CONCEPTS....................................................................5 1.2 BRIEF HISTORY OF QUALITY APPROACH........................................................................10 1.3 PIONEERS OF QUALITY MANAGEMENT...........................................................................12 CHAPTER 2. QUALITY MANAGEMENT: FUNCTIONS AND BASIC PRINCIPLES...................................17 2.1 QUALITY MANAGEMENT, DEFINITION AND FUNCTIONS...................................................18 2.2 QUALITY IMPROVEMENT, THE STRATEGY OF CONTINUOUS IMPROVEMENT ........................ 20 2.3 PRINCIPLES OF QUALITY MANAGEMENT ......................................................................... 23 CHAPTER 3. QUALITY MANAGEMENT SISTEMS, ISO 9000 STANDARDS........................................27 3.1 STANDARDS FOR QUALITY SYSTEMS, HISTORY.................................................................. 28 3.2 ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS ................................. 31 3.3 DOCUMENTS OF QUALITY MANAGEMENT SYSTEM.........................................................34 CHAPTER 4. PROCESS BASED APPROACH: IDENTIFICATION AND MANAGEMENT OF PROCESSES ..... 37 4.1 QMS AND PROCESS BASED APPROACH ........................................................................ 38 4.2 IDENTIFICATION OF PROCESSES, PROCESSES MAP ........................................... 40 4.3 PROCESSES MANAGEMENT ........................................................................................... 45 4.4 PROCESS DESCRIPTION.................................................................................................50 CHAPTER 5. QUALITY PLANNING...................................................................................................56 5.1 GENERAL REQUIREMENT ON QUALITY PLANNING............................................................57 5.2 OVERALL QUALITY OBJECTIVES .................................................................................... 58 5.3. QUALITY CHARACTERISTICS OF PRODUCTS AND SERVICES.................................................60 5.4 QUALITY PLANNING OF PRODUCTS AND PROCESSES..........................................................64 CHAPTER 6. BASIC AND SUPPORT PROCESSES ............................................................................... 68 6.1 OPERATION/ PRODUCT REALIZATION ............................................................................... 69 6.1.1 CUSTOMER RELATED PROCESSES......................................................................... 69 6.1.2 PURCHASING PROCESS ........................................................................................ 72 6.1.3 PRODUCTION AND SERVICE PROVISION................................................................. 76 6.2 SUPPORT PROCESSES....................................................................................................78 CHAPTER 7. QUALITY CONTROL...................................................................................................83 7.1 ELEMENTS OF QUALITY CONTROL..................................................................................84 7.2 SATISFACTION OF CUSTOMER........................................................................................85 7.3 QUALITY CONTROL OF PRODUCTS AND PROCESSES ............................................................ 88 7.4 STATISTICAL CONTROL OF QUALITY..................................................................................91 7.5 QUALITY AUDIT..........................................................................................................95 CHAPTER 8. QUALITY IMPROVEMENT........................................................................................100 8.1 GENERAL REQUIREMENTS........................................................................................... 101 8.2 CONTROL OF NONCONFORMITIES AND CORRECTIVE ACTIONS..........................................101 8.3. METHODS AND TECHNIQUES OF ANALYSIS AND IMPROVEMENT .................................. 104 8.4 RISK APPROACH IN QUALITY MANAGEMENT, PREVENTIVE ACTIONS ......................... 110 CHAPTER 9. TOP MANAGEMENT RESPONSABILITIES...................................................................114 9.1 LEADERSHIP/ MANAGEMENT RESPONSABILITY.............................................................115 9.2 QUALITY POLITICY................................................................................................... 116 9.3 ESTABLISHING RESPONSABILITIES, QUALITY STRUCTURE...................................................117 9.4 COMMUNICATION..................................................................................................... 120 9.5 MANAGEMENT REVIEW............................................................................................. 122 CHAPTER 10. IMPLEMENTATION AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS ....... 124 10.1 DESIGN AND IMPLEMENTATION OF QM S..................................................................125 10.2 CERTIFICATION OF QM S.......................................................................................... 128 10.3 CAUSES OF FAILURES IN QMS IMPLEMENTATION.......................................................130 CHAPTER 11. TOTAL QUALITY MANAGEMENT, COSTS RELATED TO QUALITY................................136 11.1 COSTS OF QUALITY.................................................................................................. 137 11.1.1 DEFINITION AND CLASSIFICATION.....................................................................137 11.1.2 MANAGEMENT OF QUALITY COSTS .................................................................... 140 11.2 TOTAL QUALITY MANAGEMENT................................................................................. 143 BIBLIOGRAPHY.......................................................................................................................... 147
any_adam_object	1
author	Popescu, Maria Mandru, Lidia Gogoncea, Eugenia
author_facet	Popescu, Maria Mandru, Lidia Gogoncea, Eugenia
author_role	aut aut aut
author_sort	Popescu, Maria
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bvnumber	BV044902727
ctrlnum	(OCoLC)1038731775 (DE-599)DNB1148446834
dewey-full	658.40130218
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.40130218
dewey-search	658.40130218
dewey-sort	3658.40130218
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Book
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physical	152 Seiten Illustrationen 24 cm, 328 g
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spellingShingle	Popescu, Maria Mandru, Lidia Gogoncea, Eugenia Quality management and ISO 9001 requirements theory and applications ISO 9001 (DE-588)4451889-4 gnd
subject_GND	(DE-588)4451889-4
title	Quality management and ISO 9001 requirements theory and applications
title_auth	Quality management and ISO 9001 requirements theory and applications
title_exact_search	Quality management and ISO 9001 requirements theory and applications
title_full	Quality management and ISO 9001 requirements theory and applications Maria Popescu, Lidia Mandru, Eugenia Gogoncea
title_fullStr	Quality management and ISO 9001 requirements theory and applications Maria Popescu, Lidia Mandru, Eugenia Gogoncea
title_full_unstemmed	Quality management and ISO 9001 requirements theory and applications Maria Popescu, Lidia Mandru, Eugenia Gogoncea
title_short	Quality management and ISO 9001 requirements
title_sort	quality management and iso 9001 requirements theory and applications
title_sub	theory and applications
topic	ISO 9001 (DE-588)4451889-4 gnd
topic_facet	ISO 9001
url	http://d-nb.info/1148446834/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030296484&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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