When the state meets the street: public service and moral agency
When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a signi...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Cambridge, Massachusetts ; London, England
The Belknap Press of Harvard University Press
2017
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029886052&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029886052&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| Zusammenfassung: | When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political theory with ethnographic fieldwork as a receptionist in an urban anti-poverty agency, Bernardo Zacka shows us firsthand the predicament in which these public servants are caught up. Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Pressed to cope with the pressures of everyday work, they often and unknowingly settle for reductive conceptions of their responsibilities. Zacka examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such adverse conditions.... |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | xi, 337 Seiten Diagramme |
| ISBN: | 9780674545540 |
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Datensatz im Suchindex
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|---|---|
| adam_text | WHEN THE STATE MEETS THE STREET
/ ZACKA, BERNARDOYYD1983-YYEAUTHOR
: 2017
TABLE OF CONTENTS / INHALTSVERZEICHNIS
STREET LEVEL DISCRETION
THREE PATHOLOGIES: THE INDIFFERENT, THE ENFORCER, AND THE CAREGIVER
A GYMNASTICS OF THE SELF: COPING WITH THE EVERYDAY PRESSURES OF
STREET-LEVEL WORK
WHEN THE RULES RUN OUT: INFORMAL TAXONOMIES AND PEER-LEVEL
ACCOUNTABILITY
IMPOSSIBLE SITUATIONS: ON THE BREAKDOWN OF MORAL INTEGRITY AT THE
FRONTLINES OF PUBLIC SERVICE
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
CONTENTS
PREFACE IX
INTRODUCTION 1
CHAPTER 1: STREET-LEVEL DISCRETION 33
CHAPTER 2: THREE PATHOLOGIES
THE INDIFFERENT, THE ENFORCER, AND THE CAREGIVER 66
CHAPTER 3: A GYMNASTICS OF THE SELF
COPING WITH THE EVERYDAY PRESSURES OF STREET-LEVEL WORK 111
CHAPTER 4: WHEN THE RULES RUN OUT
INFORMAL TAXONOMIES AND PEER-LEVEL ACCOUNTABILITY 152
CHAPTER 5: IMPOSSIBLE SITUATIONS
ON THE BREAKDOWN OF MORAL INTEGRITY AT THE
FRONT LINES OF PUBLIC SERVICE 200
CONCLUSION 240
NOTES 261
BIBLIOGRAPHY 303
ACKNOWLEDGMENTS 325
INDEX 329
|
| any_adam_object | 1 |
| author | Zacka, Bernardo 1983- |
| author_GND | (DE-588)1031737944 |
| author_facet | Zacka, Bernardo 1983- |
| author_role | aut |
| author_sort | Zacka, Bernardo 1983- |
| author_variant | b z bz |
| building | Verbundindex |
| bvnumber | BV044485979 |
| callnumber-first | J - Political Science |
| callnumber-label | JF1601 |
| callnumber-raw | JF1601 |
| callnumber-search | JF1601 |
| callnumber-sort | JF 41601 |
| callnumber-subject | JF - Public Administration |
| classification_rvk | MS 6500 |
| ctrlnum | (OCoLC)1001808589 (DE-599)BVBBV044485979 |
| dewey-full | 172/.2 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 172 - Political ethics |
| dewey-raw | 172/.2 |
| dewey-search | 172/.2 |
| dewey-sort | 3172 12 |
| dewey-tens | 170 - Ethics (Moral philosophy) |
| discipline | Soziologie Philosophie |
| format | Book |
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| id | DE-604.BV044485979 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T18:04:25Z |
| institution | BVB |
| isbn | 9780674545540 |
| language | English |
| lccn | 017005846 |
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| physical | xi, 337 Seiten Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | The Belknap Press of Harvard University Press |
| record_format | marc |
| spellingShingle | Zacka, Bernardo 1983- When the state meets the street public service and moral agency Ethik Civil service Moral and ethical aspects Northeastern States Municipal officials and employees Northeastern States Local government Moral and ethical aspects Northeastern States Polizeibeamter (DE-588)4135253-1 gnd Staat (DE-588)4056618-3 gnd Repräsentant (DE-588)4375720-0 gnd Sozialarbeiter (DE-588)4055680-3 gnd Moralisches Handeln (DE-588)4535360-8 gnd Streetwork (DE-588)4194233-4 gnd |
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| title | When the state meets the street public service and moral agency |
| title_auth | When the state meets the street public service and moral agency |
| title_exact_search | When the state meets the street public service and moral agency |
| title_full | When the state meets the street public service and moral agency Bernardo Zacka |
| title_fullStr | When the state meets the street public service and moral agency Bernardo Zacka |
| title_full_unstemmed | When the state meets the street public service and moral agency Bernardo Zacka |
| title_short | When the state meets the street |
| title_sort | when the state meets the street public service and moral agency |
| title_sub | public service and moral agency |
| topic | Ethik Civil service Moral and ethical aspects Northeastern States Municipal officials and employees Northeastern States Local government Moral and ethical aspects Northeastern States Polizeibeamter (DE-588)4135253-1 gnd Staat (DE-588)4056618-3 gnd Repräsentant (DE-588)4375720-0 gnd Sozialarbeiter (DE-588)4055680-3 gnd Moralisches Handeln (DE-588)4535360-8 gnd Streetwork (DE-588)4194233-4 gnd |
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