Measuring customer service effectiveness:
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London
Routledge, Taylor & Francis Group
2017
|
| Ausgabe: | First issued in paperback |
| Schlagwörter: | |
| Umfang: | VIII, 160 Seiten Diagramme |
| ISBN: | 9780566085383 9781138256200 |
Internformat
MARC
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| 020 | |a 9781138256200 |c pbk |9 978-1-138-25620-0 | ||
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| 100 | 1 | |a Cook, Sarah |d 1974- |e Verfasser |0 (DE-588)14102139X |4 aut | |
| 245 | 1 | 0 | |a Measuring customer service effectiveness |c Sarah Cook |
| 250 | |a First issued in paperback | ||
| 264 | 1 | |a London |b Routledge, Taylor & Francis Group |c 2017 | |
| 300 | |a VIII, 160 Seiten |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "Sarah Cook's guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results."--BOOK JACKET. | |
| 650 | 4 | |a aCustomer services |a xQuality control | |
| 650 | 4 | |a aCustomer services |a xEvaluation | |
| 650 | 4 | |a aCustomer services |a xManagement | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-029801303 | |
Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Cook, Sarah 1974- |
| author_GND | (DE-588)14102139X |
| author_facet | Cook, Sarah 1974- |
| author_role | aut |
| author_sort | Cook, Sarah 1974- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV044399221 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)1002235629 (DE-599)BVBBV044399221 |
| dewey-full | 658.8/12 658.712072 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 658.712072 |
| dewey-search | 658.8/12 658.712072 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First issued in paperback |
| format | Book |
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| id | DE-604.BV044399221 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T18:02:02Z |
| institution | BVB |
| isbn | 9780566085383 9781138256200 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029801303 |
| oclc_num | 1002235629 |
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| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | VIII, 160 Seiten Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | Routledge, Taylor & Francis Group |
| record_format | marc |
| spelling | Cook, Sarah 1974- Verfasser (DE-588)14102139X aut Measuring customer service effectiveness Sarah Cook First issued in paperback London Routledge, Taylor & Francis Group 2017 VIII, 160 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier "Sarah Cook's guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results."--BOOK JACKET. aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Kundendienst (DE-588)4135134-4 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 |
| spellingShingle | Cook, Sarah 1974- Measuring customer service effectiveness aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4219057-5 |
| title | Measuring customer service effectiveness |
| title_auth | Measuring customer service effectiveness |
| title_exact_search | Measuring customer service effectiveness |
| title_full | Measuring customer service effectiveness Sarah Cook |
| title_fullStr | Measuring customer service effectiveness Sarah Cook |
| title_full_unstemmed | Measuring customer service effectiveness Sarah Cook |
| title_short | Measuring customer service effectiveness |
| title_sort | measuring customer service effectiveness |
| topic | aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst Qualitätsmanagement |
| work_keys_str_mv | AT cooksarah measuringcustomerserviceeffectiveness |