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Managing expectations: Europe and Iran in the second year of the nuclear deal

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Bibliographische Detailangaben
Beteilige Person:	Jalilvand, David Ramin (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	Englisch
Veröffentlicht:	Berlin Friedrich-Ebert-Stiftung, Dep. for Middle East and north Africa May 2017
Schriftenreihe:	Perspective : FES Berlin
Links:	http://library.fes.de/pdf-files/iez/13376.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029717376&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	1 Online-Ressource (4 Seiten)
ISBN:	9783958618213

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Datensatz im Suchindex

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adam_text	Titel: Managing expectations Autor: Hellemann, Niklas Jan Jahr: 2017 Table of Contents Part A. Introductory Overview of the Thesis.......................................................................X Figures........................................................................XI Tables.........................................................................XII 1 Introduction....................................................................1 1.1 Overview of the Research Topic..................................................................................1 1.2 Relevance of the Research Topic.................................................................................2 1.3 Identification of Research Deficits...............................................................................4 1.4 Deduction of Research Questions................................................................................8 1.5 Overall Contribution..........................................................................10 2 Theoretical and Conceptual Background....................................................................15 2.1 Post-purchase Evaluation and Behavior.....................................................................15 2.1.1 Product Returns...............................................................................16 2.1.2 Antecedents of Product Return Behavior............................................................17 2.1.3 Consumer Satisfaction.............................................................................18 2.2 Cognition During the Purchase Decision Process......................................................21 2.2.1 Elaboration................................................................................22 2.2.2 Elaboration, the Purchase Decision, and Post-purchase Outcomes....................23 2.3 Online Retailing and Shopping Websites...................................................................25 2.3.1 Post-purchase Behavior in Online Retailing.......................................................26 2.3.2 Shopping Website Characteristics.......................................................................27 2.4 Summary of the Literature Review............................................................................30 3 Research Methods..................................................................................31 3.1 Research Design and Procedure.................................................................................31 3.2 Measures.................................................................................32 3.3 Overall Sample..................................................................................33 4 Summary of Research Papers....................................................................................35 4.1 Summary of Research Paper 1....................................................................................35 4.2 Summary of Research Paper II...................................................................................37 4.3 Summary of Research Paper III.................................................................................41 5 Implications..................................................................45 5.1 Theoretical Implications......................................................................45 5.2 Practical Implications....................................................................49 Appendix.........................................................................53 Appendix A - Literature Overview on Product Returns.....................................................54 Appendix B - Literature Overview on Consumer Satisfaction..........................57 Appendix C - Literature Overview on Elaboration and Attitudes..................60 Appendix D - Literature Overview on Online Shopping....................................................63 Appendix E - Presented Materials for Paper II...................................................................66 Appendix F - Presented Materials for Paper III..................................................................79 References.................................................................... 93 Part B. Research Papers..........................................................................105 Paper I - Think Twice Before You Buy! Explaining and Influencing Product Returns in E- commerce..........................................................................107 Paper II - Great Expectations — Connecting Cognition and Consumer Satisfaction to Explain Product Returns in Online Retailing..................................................................................133 Paper III — The Impact of Website Cues on Post-Purchase Satisfaction and Return Intentions in Online Retailing................................................................................164
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spellingShingle	Jalilvand, David Ramin Managing expectations Europe and Iran in the second year of the nuclear deal
title	Managing expectations Europe and Iran in the second year of the nuclear deal
title_auth	Managing expectations Europe and Iran in the second year of the nuclear deal
title_exact_search	Managing expectations Europe and Iran in the second year of the nuclear deal
title_full	Managing expectations Europe and Iran in the second year of the nuclear deal David Ramin Jalilvand
title_fullStr	Managing expectations Europe and Iran in the second year of the nuclear deal David Ramin Jalilvand
title_full_unstemmed	Managing expectations Europe and Iran in the second year of the nuclear deal David Ramin Jalilvand
title_short	Managing expectations
title_sort	managing expectations europe and iran in the second year of the nuclear deal
title_sub	Europe and Iran in the second year of the nuclear deal
url	http://library.fes.de/pdf-files/iez/13376.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029717376&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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