The language of service encounters: a pragmatic-discursive approach
Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encoun...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2015
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| Schlagwörter: | |
| Links: | https://doi.org/10.1017/CBO9781139565431 https://doi.org/10.1017/CBO9781139565431 https://doi.org/10.1017/CBO9781139565431 https://doi.org/10.1017/CBO9781139565431 |
| Zusammenfassung: | Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Umfang: | 1 online resource (xvii, 276 pages) |
| ISBN: | 9781139565431 |
| DOI: | 10.1017/CBO9781139565431 |
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| 520 | |a Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk | ||
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Datensatz im Suchindex
| _version_ | 1818982163364708352 |
|---|---|
| any_adam_object | |
| author | Félix-Brasdefer, Julio César |
| author_GND | (DE-588)136024408 |
| author_facet | Félix-Brasdefer, Julio César |
| author_role | aut |
| author_sort | Félix-Brasdefer, Julio César |
| author_variant | j c f b jcf jcfb |
| building | Verbundindex |
| bvnumber | BV043695398 |
| classification_rvk | ES 155 |
| collection | ZDB-20-CBO |
| contents | Introduction -- 1. Approaches to service encounters: a pragmatic-discursive analysis of social action -- 2. Service encounters in commercial and non-commercial settings -- 3. Cross-cultural service encounters: negotiating service in the United States and Mexico -- 4. Intra-lingual pragmatic variation in service encounters -- 5. Negotiating service in Mexican markets -- 6. Intracultural service encounters at a US visitor information center -- 7. Relational talk and the negotiation of face in service encounters -- 8. Forms of address and politeness in service encounters -- 9. Conclusions |
| ctrlnum | (ZDB-20-CBO)CR9781139565431 (OCoLC)913026722 (DE-599)BVBBV043695398 |
| dewey-full | 306.44097 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 306 - Culture and institutions |
| dewey-raw | 306.44097 |
| dewey-search | 306.44097 |
| dewey-sort | 3306.44097 |
| dewey-tens | 300 - Social sciences |
| discipline | Sprachwissenschaft Soziologie Literaturwissenschaft |
| doi_str_mv | 10.1017/CBO9781139565431 |
| format | Electronic eBook |
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| geographic | Mexiko USA |
| geographic_facet | Mexiko USA |
| id | DE-604.BV043695398 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T17:42:51Z |
| institution | BVB |
| isbn | 9781139565431 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029107967 |
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| physical | 1 online resource (xvii, 276 pages) |
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| publishDate | 2015 |
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| publisher | Cambridge University Press |
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| spelling | Félix-Brasdefer, Julio César Verfasser (DE-588)136024408 aut The language of service encounters a pragmatic-discursive approach J. César Félix-Brasdefer Cambridge Cambridge University Press 2015 1 online resource (xvii, 276 pages) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Introduction -- 1. Approaches to service encounters: a pragmatic-discursive analysis of social action -- 2. Service encounters in commercial and non-commercial settings -- 3. Cross-cultural service encounters: negotiating service in the United States and Mexico -- 4. Intra-lingual pragmatic variation in service encounters -- 5. Negotiating service in Mexican markets -- 6. Intracultural service encounters at a US visitor information center -- 7. Relational talk and the negotiation of face in service encounters -- 8. Forms of address and politeness in service encounters -- 9. Conclusions Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk Sprache Language and languages / Economic aspects Sociolinguistics / Mexico Sociolinguistics / United States Language and culture / Mexico Language and culture / United States Communication, International Unternehmen (DE-588)4061963-1 gnd rswk-swf Kunde (DE-588)4114330-9 gnd rswk-swf Interaktion (DE-588)4027266-7 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Mexiko USA Unternehmen (DE-588)4061963-1 s Kunde (DE-588)4114330-9 s Interaktion (DE-588)4027266-7 s Dienstleistung (DE-588)4012178-1 s Kommunikation (DE-588)4031883-7 s 1\p DE-604 Erscheint auch als Druckausgabe 978-1-107-03582-9 https://doi.org/10.1017/CBO9781139565431 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Félix-Brasdefer, Julio César The language of service encounters a pragmatic-discursive approach Introduction -- 1. Approaches to service encounters: a pragmatic-discursive analysis of social action -- 2. Service encounters in commercial and non-commercial settings -- 3. Cross-cultural service encounters: negotiating service in the United States and Mexico -- 4. Intra-lingual pragmatic variation in service encounters -- 5. Negotiating service in Mexican markets -- 6. Intracultural service encounters at a US visitor information center -- 7. Relational talk and the negotiation of face in service encounters -- 8. Forms of address and politeness in service encounters -- 9. Conclusions Sprache Language and languages / Economic aspects Sociolinguistics / Mexico Sociolinguistics / United States Language and culture / Mexico Language and culture / United States Communication, International Unternehmen (DE-588)4061963-1 gnd Kunde (DE-588)4114330-9 gnd Interaktion (DE-588)4027266-7 gnd Kommunikation (DE-588)4031883-7 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4114330-9 (DE-588)4027266-7 (DE-588)4031883-7 (DE-588)4012178-1 |
| title | The language of service encounters a pragmatic-discursive approach |
| title_auth | The language of service encounters a pragmatic-discursive approach |
| title_exact_search | The language of service encounters a pragmatic-discursive approach |
| title_full | The language of service encounters a pragmatic-discursive approach J. César Félix-Brasdefer |
| title_fullStr | The language of service encounters a pragmatic-discursive approach J. César Félix-Brasdefer |
| title_full_unstemmed | The language of service encounters a pragmatic-discursive approach J. César Félix-Brasdefer |
| title_short | The language of service encounters |
| title_sort | the language of service encounters a pragmatic discursive approach |
| title_sub | a pragmatic-discursive approach |
| topic | Sprache Language and languages / Economic aspects Sociolinguistics / Mexico Sociolinguistics / United States Language and culture / Mexico Language and culture / United States Communication, International Unternehmen (DE-588)4061963-1 gnd Kunde (DE-588)4114330-9 gnd Interaktion (DE-588)4027266-7 gnd Kommunikation (DE-588)4031883-7 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Sprache Language and languages / Economic aspects Sociolinguistics / Mexico Sociolinguistics / United States Language and culture / Mexico Language and culture / United States Communication, International Unternehmen Kunde Interaktion Kommunikation Dienstleistung Mexiko USA |
| url | https://doi.org/10.1017/CBO9781139565431 |
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