Service Thinking: The Seven Principles to Discover Innovative Opportunities
This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shift...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
Business Expert Press
2014
|
| Schlagwörter: | |
| Links: | http://site.ebrary.com/lib/erlangen/detail.action?docID=10830078 |
| Zusammenfassung: | This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shiftsthe focus from product to experience, from one-sided productionto co-creation of value, from the simply measurable tothe emotional. I intend to buy a copy for every member of myteam-Dart Lindsley, Cisco Sr. Manager of TransformationPlanning and AnalysisThis book will introduce you to Service Science, Managementand Engineering (SSME)-a term introduced by IBMto describe service science, which is the application of science,management, and engineering disciplines to tasksthat one organization beneficially performs for and withanother. The authors detail the disciplines, principles, insightsand tools of SSME that are now ready to transitionto the mainstream business world with transformativeeffect. They coin the new term "Service Thinking" to communicatethis mainstream business transformation.It includes expository case histories of the servicethinking-based transformation of familiar businesses, illustratingthe seven principles of service thinking, withcompelling examples and clear direction for application |
| Beschreibung: | Description based on publisher supplied metadata and other sources |
| Umfang: | 133 Seiten |
| ISBN: | 9781606496633 9781606496626 |
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| 520 | |a This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shiftsthe focus from product to experience, from one-sided productionto co-creation of value, from the simply measurable tothe emotional. I intend to buy a copy for every member of myteam-Dart Lindsley, Cisco Sr. Manager of TransformationPlanning and AnalysisThis book will introduce you to Service Science, Managementand Engineering (SSME)-a term introduced by IBMto describe service science, which is the application of science,management, and engineering disciplines to tasksthat one organization beneficially performs for and withanother. The authors detail the disciplines, principles, insightsand tools of SSME that are now ready to transitionto the mainstream business world with transformativeeffect. They coin the new term "Service Thinking" to communicatethis mainstream business transformation.It includes expository case histories of the servicethinking-based transformation of familiar businesses, illustratingthe seven principles of service thinking, withcompelling examples and clear direction for application | ||
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| spelling | Hastings, Hunter Verfasser aut Service Thinking The Seven Principles to Discover Innovative Opportunities Hunter Hastings and Jeff Saperstein New York Business Expert Press 2014 © 2014 133 Seiten txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shiftsthe focus from product to experience, from one-sided productionto co-creation of value, from the simply measurable tothe emotional. I intend to buy a copy for every member of myteam-Dart Lindsley, Cisco Sr. Manager of TransformationPlanning and AnalysisThis book will introduce you to Service Science, Managementand Engineering (SSME)-a term introduced by IBMto describe service science, which is the application of science,management, and engineering disciplines to tasksthat one organization beneficially performs for and withanother. The authors detail the disciplines, principles, insightsand tools of SSME that are now ready to transitionto the mainstream business world with transformativeeffect. They coin the new term "Service Thinking" to communicatethis mainstream business transformation.It includes expository case histories of the servicethinking-based transformation of familiar businesses, illustratingthe seven principles of service thinking, withcompelling examples and clear direction for application co-creation Customer services modularization Service industries service science service system value Kundendienst (DE-588)4135134-4 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Kundendienst (DE-588)4135134-4 s 1\p DE-604 Saperstein, Jeff Verfasser aut Erscheint auch als Druck-Ausgabe Hastings, Hunter Service Thinking : The Seven Principles to Discover Innovative Opportunities 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hastings, Hunter Saperstein, Jeff Service Thinking The Seven Principles to Discover Innovative Opportunities co-creation Customer services modularization Service industries service science service system value Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4012183-5 |
| title | Service Thinking The Seven Principles to Discover Innovative Opportunities |
| title_auth | Service Thinking The Seven Principles to Discover Innovative Opportunities |
| title_exact_search | Service Thinking The Seven Principles to Discover Innovative Opportunities |
| title_full | Service Thinking The Seven Principles to Discover Innovative Opportunities Hunter Hastings and Jeff Saperstein |
| title_fullStr | Service Thinking The Seven Principles to Discover Innovative Opportunities Hunter Hastings and Jeff Saperstein |
| title_full_unstemmed | Service Thinking The Seven Principles to Discover Innovative Opportunities Hunter Hastings and Jeff Saperstein |
| title_short | Service Thinking |
| title_sort | service thinking the seven principles to discover innovative opportunities |
| title_sub | The Seven Principles to Discover Innovative Opportunities |
| topic | co-creation Customer services modularization Service industries service science service system value Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | co-creation Customer services modularization Service industries service science service system value Kundendienst Dienstleistungssektor |
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