Service design for business: a practical guide to optimizing the customer experience
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken, N.J.
John Wiley & Sons
[2016]
|
| Schlagwörter: | |
| Beschreibung: | Includes index |
| Umfang: | xi, 189 Seiten Illustrationen |
| ISBN: | 9781118988923 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV043518967 | ||
| 003 | DE-604 | ||
| 005 | 20160906 | ||
| 007 | t| | ||
| 008 | 160420s2016 xxua||| |||| 00||| eng d | ||
| 010 | |a 015032743 | ||
| 020 | |a 9781118988923 |9 978-1-118-98892-3 | ||
| 035 | |a (OCoLC)935921189 | ||
| 035 | |a (DE-599)BVBBV043518967 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-1102 |a DE-1049 |a DE-898 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Reason, Ben |0 (DE-588)1070952370 |4 aut | |
| 245 | 1 | 0 | |a Service design for business |b a practical guide to optimizing the customer experience |c Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| 264 | 1 | |a Hoboken, N.J. |b John Wiley & Sons |c [2016] | |
| 300 | |a xi, 189 Seiten |b Illustrationen | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations | |
| 650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Design |0 (DE-588)4011510-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Produktgestaltung |0 (DE-588)4047340-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |D s |
| 689 | 0 | 1 | |a Produktgestaltung |0 (DE-588)4047340-5 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 689 | 1 | 0 | |a Dienstleistung |0 (DE-588)4012178-1 |D s |
| 689 | 1 | 1 | |a Design |0 (DE-588)4011510-0 |D s |
| 689 | 1 | |8 2\p |5 DE-604 | |
| 700 | 1 | |a Løvlie, Lavrans |d 1969- |0 (DE-588)1070952079 |4 aut | |
| 700 | 1 | |a Flu, Merlin |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |a Reason, Ben, 1972- author. Service design for business. Hoboken, N.J. : John Wiley & Sons, Inc., [2016] |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-028934953 | |
Datensatz im Suchindex
| _version_ | 1818981888738459648 |
|---|---|
| any_adam_object | |
| author | Reason, Ben Løvlie, Lavrans 1969- Flu, Merlin |
| author_GND | (DE-588)1070952370 (DE-588)1070952079 |
| author_facet | Reason, Ben Løvlie, Lavrans 1969- Flu, Merlin |
| author_role | aut aut aut |
| author_sort | Reason, Ben |
| author_variant | b r br l l ll m f mf |
| building | Verbundindex |
| bvnumber | BV043518967 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)935921189 (DE-599)BVBBV043518967 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV043518967 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T17:38:29Z |
| institution | BVB |
| isbn | 9781118988923 |
| language | English |
| lccn | 015032743 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028934953 |
| oclc_num | 935921189 |
| open_access_boolean | |
| owner | DE-1102 DE-1049 DE-898 DE-BY-UBR |
| owner_facet | DE-1102 DE-1049 DE-898 DE-BY-UBR |
| physical | xi, 189 Seiten Illustrationen |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | John Wiley & Sons |
| record_format | marc |
| spelling | Reason, Ben (DE-588)1070952370 aut Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu Hoboken, N.J. John Wiley & Sons [2016] xi, 189 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Includes index Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Design (DE-588)4011510-0 gnd rswk-swf Produktgestaltung (DE-588)4047340-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Produktgestaltung (DE-588)4047340-5 s 1\p DE-604 Dienstleistung (DE-588)4012178-1 s Design (DE-588)4011510-0 s 2\p DE-604 Løvlie, Lavrans 1969- (DE-588)1070952079 aut Flu, Merlin aut Erscheint auch als Online-Ausgabe Reason, Ben, 1972- author. Service design for business. Hoboken, N.J. : John Wiley & Sons, Inc., [2016] 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Reason, Ben Løvlie, Lavrans 1969- Flu, Merlin Service design for business a practical guide to optimizing the customer experience Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Design (DE-588)4011510-0 gnd Produktgestaltung (DE-588)4047340-5 gnd |
| subject_GND | (DE-588)4012183-5 (DE-588)4012178-1 (DE-588)4011510-0 (DE-588)4047340-5 |
| title | Service design for business a practical guide to optimizing the customer experience |
| title_auth | Service design for business a practical guide to optimizing the customer experience |
| title_exact_search | Service design for business a practical guide to optimizing the customer experience |
| title_full | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_fullStr | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_full_unstemmed | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_short | Service design for business |
| title_sort | service design for business a practical guide to optimizing the customer experience |
| title_sub | a practical guide to optimizing the customer experience |
| topic | Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Design (DE-588)4011510-0 gnd Produktgestaltung (DE-588)4047340-5 gnd |
| topic_facet | Customer services Customer relations Dienstleistungssektor Dienstleistung Design Produktgestaltung |
| work_keys_str_mv | AT reasonben servicedesignforbusinessapracticalguidetooptimizingthecustomerexperience AT løvlielavrans servicedesignforbusinessapracticalguidetooptimizingthecustomerexperience AT flumerlin servicedesignforbusinessapracticalguidetooptimizingthecustomerexperience |