Knock your socks off answers: solving customer nightmares & soothing nightmare customers
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
American Management Association
1995
|
| Schlagwörter: | |
| Links: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 |
| Beschreibung: | Includes bibliographical references (pages 139-140) |
| Umfang: | 1 Online-Ressource (xv, 143 pages) |
| ISBN: | 0585119880 0814478840 9780585119885 9780814478844 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV043078175 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151126s1995 xx o|||| 00||| eng d | ||
| 020 | |a 0585119880 |9 0-585-11988-0 | ||
| 020 | |a 0814478840 |9 0-8144-7884-0 | ||
| 020 | |a 0814478840 |c alk. paper |9 0-8144-7884-0 | ||
| 020 | |a 9780585119885 |9 978-0-585-11988-5 | ||
| 020 | |a 9780814478844 |c alk. paper |9 978-0-8144-7884-4 | ||
| 035 | |a (OCoLC)44961276 | ||
| 035 | |a (DE-599)BVBBV043078175 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 |a DE-1047 | ||
| 082 | 0 | |a 658.8/12 |2 20 | |
| 100 | 1 | |a Anderson, Kristin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Knock your socks off answers |b solving customer nightmares & soothing nightmare customers |c Kristin Anderson & Ron Zemke |
| 264 | 1 | |a New York |b American Management Association |c 1995 | |
| 300 | |a 1 Online-Ressource (xv, 143 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (pages 139-140) | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer complaints |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Consumer complaints | |
| 700 | 1 | |a Zemke, Ron |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBA | ||
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-028502367 | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 |l DE-1046 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 |l DE-1047 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1818981193359556608 |
|---|---|
| any_adam_object | |
| author | Anderson, Kristin |
| author_facet | Anderson, Kristin |
| author_role | aut |
| author_sort | Anderson, Kristin |
| author_variant | k a ka |
| building | Verbundindex |
| bvnumber | BV043078175 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)44961276 (DE-599)BVBBV043078175 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01886nam a2200457zc 4500</leader><controlfield tag="001">BV043078175</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151126s1995 xx o|||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0585119880</subfield><subfield code="9">0-585-11988-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814478840</subfield><subfield code="9">0-8144-7884-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814478840</subfield><subfield code="c">alk. paper</subfield><subfield code="9">0-8144-7884-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780585119885</subfield><subfield code="9">978-0-585-11988-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814478844</subfield><subfield code="c">alk. paper</subfield><subfield code="9">978-0-8144-7884-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)44961276</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043078175</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">20</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Anderson, Kristin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Knock your socks off answers</subfield><subfield code="b">solving customer nightmares & soothing nightmare customers</subfield><subfield code="c">Kristin Anderson & Ron Zemke</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">American Management Association</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xv, 143 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 139-140)</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Consumer complaints</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer complaints</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Zemke, Ron</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028502367</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199</subfield><subfield code="l">DE-1046</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199</subfield><subfield code="l">DE-1047</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV043078175 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T17:27:26Z |
| institution | BVB |
| isbn | 0585119880 0814478840 9780585119885 9780814478844 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028502367 |
| oclc_num | 44961276 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (xv, 143 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | American Management Association |
| record_format | marc |
| spelling | Anderson, Kristin Verfasser aut Knock your socks off answers solving customer nightmares & soothing nightmare customers Kristin Anderson & Ron Zemke New York American Management Association 1995 1 Online-Ressource (xv, 143 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 139-140) BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer complaints fast Customer services fast Wirtschaft Customer services Consumer complaints Zemke, Ron Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 Aggregator Volltext |
| spellingShingle | Anderson, Kristin Knock your socks off answers solving customer nightmares & soothing nightmare customers BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer complaints fast Customer services fast Wirtschaft Customer services Consumer complaints |
| title | Knock your socks off answers solving customer nightmares & soothing nightmare customers |
| title_auth | Knock your socks off answers solving customer nightmares & soothing nightmare customers |
| title_exact_search | Knock your socks off answers solving customer nightmares & soothing nightmare customers |
| title_full | Knock your socks off answers solving customer nightmares & soothing nightmare customers Kristin Anderson & Ron Zemke |
| title_fullStr | Knock your socks off answers solving customer nightmares & soothing nightmare customers Kristin Anderson & Ron Zemke |
| title_full_unstemmed | Knock your socks off answers solving customer nightmares & soothing nightmare customers Kristin Anderson & Ron Zemke |
| title_short | Knock your socks off answers |
| title_sort | knock your socks off answers solving customer nightmares soothing nightmare customers |
| title_sub | solving customer nightmares & soothing nightmare customers |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer complaints fast Customer services fast Wirtschaft Customer services Consumer complaints |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer complaints Customer services Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16199 |
| work_keys_str_mv | AT andersonkristin knockyoursocksoffanswerssolvingcustomernightmaressoothingnightmarecustomers AT zemkeron knockyoursocksoffanswerssolvingcustomernightmaressoothingnightmarecustomers |