Modern management: concepts and skills
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boston
Pearson
[2016]
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| Ausgabe: | Fourteenth edition, global edition |
| Schriftenreihe: | Always learning
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| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028048393&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 575 Seiten Illustrationen, Diagramme |
| ISBN: | 1292096659 9781292096650 |
Internformat
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Datensatz im Suchindex
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| adam_text | Titel: Modern management
Autor: Certo, Samuel C
Jahr: 2016
Brief Contents Preface 19 About the Authors 31 PART 1 Introduction to Modern Management 33 1 Introducing Modern Management: Concepts and Skills 33 PART 2 Modern Management Challenges 56 2 Managers, Society, and Sustainability 56 3 Management and Diversity 83 4 Managing in the Global Arena rio PART 3 Planning 137 5 Plans and PlanningTools 137 6 Making Decisions 163 7 Strategic Planning: Strategies,Tactics, and Competitive Dynamics 184 PART 4 Organizing 207 8 Fundamentals of Organizing 207 9 Responsibility, Authority, and Delegation 229 10 Human Resource Management 250 11 Changing Organizations: Stress, Conflict, and Virtuality 272 PART 5 Influencing 297 12 Influencing and Communication 297 13 Leadership 321 14 Motivation 350 15 Groups andTeams 374 16 Managing Organization Culture 399 PART 6 Controlling 422 17 Controlling, Information, andTechnology 422 18 Production and Control 447 Appendix 1: Managing: History and Current Thinking 476 Appendix 2: Management and Entrepreneurship: Handling Start-Ups and New Ventures 498 Appendix 3: Encouraging Creativity and Innovation 516 Glossary 541 Author Index 553 Subject Index 560
Contents Preface 19 About the Authors 31 PART 1 Introduction to Modem Management 33 1 Introducing Modern Management: Concepts and Skills 33 Management Skill 33 CHALLENGE CASE: An IBM Success Story: Rodney Adkins 34 The Modern Management Challenge 34 A Manager s Task 35 The Role of Management 36 Defining Management 36 The Management Process: Management Functions 37 Management Process and Organizational Resources 38 ? Practical Challenge: Attaining Goals: Lawrence Jones Motivates Employees at UKFast 39 Management and Organizational Resources 39 The Universality of Management 41 Management Skill: The Key to Management Success 41 Defining Management Skill 41 Management Skill: A Classic View 42 Management Skill: A Contemporary View 42 H Steps for Success: Developing Fluman Skills 43 Management Skill: A Focus ofThis Book 43 Management Careers 45 A Definition of Career 46 Career Stages, Life Stages, and Performance 46 Promoting Your Own Career 47 ? Tips for Managing around the Globe: Making the
Most of International Experience 47 Special Career Issues 48 Challenge Case Summary 50 Class Preparation and Personal Study 51 Management Skill Exercises 52 PART 2 Modern Management Challenges 56 2 Managers, Society, and Sustainability 56 Social Responsibility Skill 56 CHALLENGE CASE: IKEA Builds on Its Commitment to the Environment 57 The Social Responsibility Challenge 57 Fundamentals of Social Responsibility 58 Areas of Social Responsibility 58 Varying Opinions on Social Responsibility 58 Conclusions about the Performance of Social Responsibility Activities by Business 59 Social Responsiveness 61 Determining Whether a Social Responsibility Exists 61 Social Responsiveness and Decision Making 62 ? Tips for Managing around the Globe: Are Clothing Retailers Responsible for Bangladeshi GarmentWorkers? 62 Approaches to Meeting Social Responsibilities 63 The Social Audit Challenge 64 The Philanthropy Challenge 65 The Sustainable Organization Challenge 66 Defining Sustainability 66 Defining
a Sustainable Organization 66 Why Sustainability? 67 Steps for Achieving Sustainability 68 ? Practical Challenge: Achieving Sustainability: Free Recycled Water in Abu Dhabi 68 Managers and Ethics 70 A Definition of Ethics 70 Why Ethics Is a Vital Part of Management Practices 70 A Code of Ethics 71 Creating an Ethical Workplace 72 B Steps for Success: Creating an Ethical Work Environment 73 Following the Law: Sarbanes-Oxley Reform Standards 74 Challenge Case Summary 75 Class Preparation and Personal Study 76 Management Skill Exercises 77 3 Management and Diversity 83 Diversity Skill 83 CHALLENGE CASE: Diverse Employees Contribute to GE Lighting s Bright Future 84 The Diversity Challenge 85 Defining Diversity 85 The Social Implications of Diversity 85 10
CONTENTS 11 Advantages of Diversity in Organizations 85 Gaining and Keeping Market Share 86 Cost Savings 86 Increased Productivity and Innovation 87 Better Quality Management 87 Challenges that Managers Face in Working with Diverse Populations 88 Changing Demographics 88 Multi-Generation Workforce 89 Ethnocentrism and Other Negative Dynamics 89 ? Practical Challenge: Neutralizing Stereotypes: BAE Systems Battles Stereotyping with Awareness 90 Negative Dynamics and Specific Groups 91 Strategies for Promoting Diversity in Organizations 93 Promoting Diversity through Hudson Institute Strategies 94 Promoting Diversity through Equal Employment and Affirmative Action 94 Promoting Diversity through Organizational Commitment 95 Promoting Diversity through Pluralism 97 ? Tips for Managing around the Globe: Promoting Diversity Globally:The Sodexo Example 97 How Managers Promote Diversity 99 Planning 99 Organizing 99 Influencing 99 ? Steps for Success: Motivating across the Generations 100 Controlling
100 Management Development and Diversity Training 101 Challenge Case Summary 103 Class Preparation and Personal Study 104 Management Skill Exercises 105 4 Managing in the Global Arena 110 Global Management Skill 110 CHALLENGE CASE: McDonald s Is Lovin Global Growth 111 The Global Management Challenge 111 Fundamentals of International Management 112 Categorizing Organizations By Level of International Involvement 113 Domestic Organizations 114 International Organizations 114 Multinational Organizations: The Multinational Corporation 114 Multinational Corporations 114 Complexities of Managing the Multinational Corporation 115 ? Practical Challenge: Managing Risk: Risk Management Synergy 117 Risk and the Multinational Corporation 117 The Workforce of Multinational Corporations 117 Types of Organization Members Found in Multinational Corporations 118 Workforce Adjustments 118 Adjusting to a New Culture 118 Repatriation 118 Management Functions and Multinational Corporations 119 Planning in
Multinational Corporations 119 Organizing Multinational Corporations 122 Influencing People in Multinational Corporations 124 ? Steps for Success: Leading in Other Cultures 126 Controlling Multinational Corporations 126 Transnational Organizations 127 International Management: Special Issues 127 Maintaining Ethics in International Management 127 ? Tips for Managing around the Globe: Oxfam s Push for Ethical Practices 128 Preparing Expatriates for Foreign Assignments 129 Challenge Case Summary 129 Class Preparation and Personal Study 130 Management Skill Exercises 131 PART 3 Planning 137 5 Plans and Planning Tools 137 Planning Skill 137 CHALLENGE CASE: Wal-Mart Plans to Have What You Want 138 The Planning Challenge 138 General Characteristics of Planning 139 Defining Planning 139 Purposes of Planning 139 Planning: Advantages and Potential Disadvantages 139 Primacy of Planning 140 Types of Plans 140 Standing Plans: Policies, Procedures, and Rules 140 ? Steps for Success: Writing Effective Policies and Procedures 141 Single-Use Plans: Programs and Budgets 142 Steps in the Planning Process 143 Organizational Objectives: Planning s Foundation 144 Definition of Organizational Objectives 144 Areas for Organizational Objectives 146 Working with Organizational Objectives 146 Guidelines for Establishing Quality Objectives 147 Management by Objectives (MBO) 147 Factors Necessary for a Successful MBO Program 148 MBO Programs: Advantages and Disadvantages 148
12 CONTENTS Planning Tools 149 Forecasting 149 ? Tips for Managing around the Globe: Forecasting Supply of Raw Materials: Marsine. 150 Scheduling 153 ? Practical Challenge: Meeting Deadlines: Asian Banks Provide Relief Measures 154 Why Plans Fail 155 Challenge Case Summary 156 Class Preparation and Personal Study 157 Management Skill Exercises 158 6 Making Decisions 163 Decision-Making Skill 163 CHALLENGE CASE: Whole Foods Decides to Open in Detroit 164 The Decision-Making Challenge 164 Fundamentals of Decisions 165 Definition of a Decision 165 Types of Decisions 165 The Responsibility for Making Organizational Decisions 166 ? Tips for Managing around the Globe: Shaw Industries Paves the Way for Good Decisions 166 Elements of the Decision Situation 167 The Rational Decision-Making Process 168 Identifying an Existing Problem 169 Listing Alternative Solutions 169 Selecting the Most Beneficial Alternative 170 Implementing the Chosen Alternative 171 Gathering Problem-Related Feedback 171 Bounded
Rationality 171 ? Practical Challenge: Decision Making and Intuition: Tony Fernandes Is Not a Rational Thinker (Or Maybe He Is)! 171 Decision Making and Intuition 172 Decision-Making Heuristics and Biases 172 Decision-Making Conditions: Risk and Uncertainty 172 Decision-Making Tools 173 Probability Theory 173 Decision Trees 174 Group Decision Making 175 Advantages and Disadvantages of Using Groups to Make Decisions 175 B Steps for Success: Facilitating Group Decisions 176 Processes for Making Group Decisions 176 Evaluating Group Decision-Making Processes . 177 Challenge Case Summary 178 Class Preparation and Personal Study 179 Management Skill Exercises 180 7 Strategic Planning: Strategies, Tactics, and Competitive Dynamics 184 Strategic Planning Skill 184 CHALLENGE CASE: Facebook Positions Itself to Stay Relevant 185 The Strategic Planning Challenge 185 Strategic Planning and Strategy 186 Strategic Management Process 187 Environmental Analysis 187 The General Environment 187 The Industry
Environment 190 The Internal Environment 191 Establishing Organizational Direction 191 Determining Organizational Mission 191 Developing a Mission Statement 192 The Importance of an Organizational Mission 192 The Relationship Between Mission and Objectives 192 Strategy Formulation:Tools 192 Critical Question Analysis 192 ? Steps for Success: Ask the Right Questions 193 SWOT Analysis 193 Business Portfolio Analysis 193 Strategy Formulation: Types 196 Sample Organizational Strategies 196 Strategy Implementation 197 M Tips for Managing around the Globe: Be Flexible:Tata Motors 197 Strategic Control 198 Tactical Planning 198 Comparing and Coordinating Strategic andTactical Planning 198 Competitive Dynamics 199 ? Practical Challenge: Competitive Dynamics for Oil: Shale Boom Shakes the Sheiks 199 Challenge Case Summary 201 Class Preparation and Personal Study 202 Management Skill Exercises 203 PART 4 Organizing 207 8 Fundamentals of Organizing 207 Organizing Skill 207 CHALLENGE CASE: Microsoft Tries to Program Unity with Its New Structure 208 The Organizing Challenge 208 Definitions of Organizing and Organizing Skill 209 The Importance of Organizing 209 The Organizing Process 210 Classical Organizing Theory 210
CONTENTS 13 Weber s Bureaucratic Model 211 Division of Labor 211 Advantages and Disadvantages of Division of Labor 212 Division of Labor and Coordination 212 Follett’s Guidelines on Coordination 212 ? Practical Challenge: Coordination: How the MBTA Moved Forward with Security 213 Structure 213 Informal Organizational Structures 213 Vertical Dimensioning 214 Horizontal Dimensioning 216 Types of Departmentalization 216 ? Tips for Managing around the Globe: Reorganizing for Mature Businesses: Yum Brands 216 Departments Based on Function 217 Departments Based on Product or Service 218 Departments Based on Geography 218 Departments Based on Customer 219 Departments by Matrix 220 ? Steps for Success: Managing in a Matrix Structure 221 Challenge Case Summary 222 Class Preparation and Personal Study 224 Management Skill Exercises 224 9 Responsibility, Authority, and Delegation 229 Responsibility and Delegation Skill 229 CHALLENGE CASE: Toyota to Delegate Authority 230 The Responsibility and Delegation
Challenge 230 Responsibility and Job Descriptions 231 ? Steps for Success: Writing a Well-Crafted Job Description 231 Dividing Job Activities 232 The Functional Similarity Method 232 Functional Similarity and Responsibility 232 Clarifying Job Activities of Managers 233 Management Responsibility Guide 233 Authority 234 Authority on the Job 234 Acceptance of Authority 235 Types of Authority 235 Accountability 237 Delegation 238 ? Practical Challenge: Accountability: Airport Authority Hong Kong and Accountability 238 Steps in the Delegation Process 239 Obstacles to the Delegation Process 239 Eliminating Obstacles to the Delegation Process 240 Centralization and Decentralization 240 Decentralizing an Organization: A Contingency Viewpoint 241 ? Tips for Managing around the Globe: Decentralizing for Diverse Markets:The Four Seasons Example 241 Decentralization at Massey-Ferguson: A Classic Example from the World of Management 242 Challenge Case Summary 243 Class Preparation and Personal Study
245 Management Skill Exercises 245 10 Human Resource Management 250 Human Resource Management Skill 250 CHALLENGE CASE: Cisco Recruits the Best Minds in... Cisco 251 The Human Resource Management Challenge 251 Defining Appropriate Human Resources 252 Recruitment 252 Knowing the Job 252 Knowing Sources of Human Resources 253 Sources Outside the Organization 256 ? Tips for Managing around the Globe: European Companies Need Women onTheir Boards 257 Knowing the Law 257 Selection 258 Testing 258 Assessment Centers 259 Training 259 Determining Training Needs 260 Designing the Training Program 261 Administering theTraining Program 261 ? Steps for Success: Preparing for Computer-BasedTraining 262 Evaluating theTraining Program 262 Performance Appraisal 263 Why Use Performance Appraisals? 263 ? Practical Challenge: Politicized Appraisals: Is Organizational Politics a Fact of Life? 264 Handling Performance Appraisals 264 Potential Weaknesses of Performance Appraisals 264 Challenge Case Summary 265 Class Preparation and Personal Study 267 Management Skill Exercises 267 11 Changing Organizations: Stress, Conflict, and Virtuality 272 Organizational Change Skill 272 CHALLENGE CASE: How Huntington Hospital Introduced Electronic Health Records 273 The Organizational Change Challenge 274
14 CONTENTS Fundamentals of Changing an Organization 274 Defining Changing an Organization 274 Change Versus Stability 275 Factors to Consider When Changing an Organization 275 The Change Agent 275 Determining What Should Be Changed 276 The Kind of Change to Make 277 Individuals Affected by the Change 279 ? Tips for Managing around the Globe: Try Out Change in One Country First: Avon s Experience 281 Evaluation of the Change 281 Change and Stress 281 Defining Stress 281 The Importance of Studying Stress 282 Managing Stress in Organizations 282 ? Steps for Success: Managing Stress 283 Change and Conflict 285 Defining Conflict 285 Strategies for Settling Conflict 285 ? Practical Challenge: Managing Conflict: Southwest Airlines Embraces Positive Conflict 285 Virtuality 287 Defining a Virtual Organization 287 Degrees of Virtuality 287 The Virtual Office 288 Challenge Case Summary 289 Class Preparation and Personal Study 291 Management Skill Exercises 292 PART 5 Influencing 297 12 Influencing
and Communication 297 Communication Skill 297 CHALLENGE CASE: How Evemote s Phil Libin Keeps Communication Flowing 298 The Communication Challenge 298 Fundamentals of Influencing 299 Defining Influencing 299 The Influencing Subsystem 299 Emotional Intelligence 301 ? Practical Challenge: Emotional Intelligence: PepsiCo Pilot Project 301 Communication 302 Interpersonal Communication 303 ? Tips for Managing around the Globe: Overcoming Cultural Barriers:The Lenovo Example 305 B Steps for Success: Communicating with Eye Contact 309 Interpersonal Communication in Organizations 309 Formal Organizational Communication 310 Informal Organizational Communication 311 Encouraging Organizational Communication 313 Challenge Case Summary 314 Class Preparation and Personal Study 315 Management Skill Exercises 316 13 Leadership 321 Leadership Skill 321 CHALLENGE CASE: Iwata Faces Many Different Issues at Nintendo 322 The Leadership Challenge 322 Defining Leadership 323 Leader Versus Manager 323 Early Approaches
to Leadership 324 The Trait Approach to Leadership 324 Behavioral Approaches to Leadership 324 More Recent Approaches to Leadership 326 B Tips for Managing around the Globe: Leadership Perceptions Vary by Culture, Say Researchers 326 The Life Cycle Theory of Leadership 327 Fiedler s Contingency Theory 328 The Path-Goal Theory of Leadership 330 A Special Situation: How Leaders Make Decisions 331 TheTannenbaum and Schmidt Leadership Continuum 331 The Vroom-Yetton-Jago Model 334 Leaders Changing Organizations 335 TheTasks ofTransformational Leaders 336 Leaders Coaching Others 336 B Steps for Success: Becoming a Transformational Leader 336 Coaching Behavior 337 Leadership: Emerging Concepts for Modern Times 338 Servant Leadership 338 Level 5 Leadership 339 B Practical Challenge: Leading for Greatness: The 30% Club Is Now In Hong Kong 340 Authentic Leadership 340 Challenge Case Summary 342 Class Preparation and Personal Study 344 Management Skill Exercises 344 14 Motivation 350 Motivation Skill 350 CHALLENGE CASE: American Express Taps the Full Potential of Its Employees 351 The Motivation Challenge 351 Defining Motivation 352 Process Theories of Motivation 352 The Needs-Goal Theory of Motivation 352
CONTENTS 15 The Vroom Expectancy Theory of Motivation 353 Equity Theory of Motivation 354 The Porter-LawlerTheory of Motivation 355 Content Theories of Motivation: Human Needs 355 Maslow s Hierarchy of Needs 356 Alderfer s ERG Theory 356 ? Practical Challenge: Developing Rewards: Excellence in Motion—Jaguar Land Rover Graduate Rewards 357 Argyris s Maturity-Immaturity Continuum 357 McClelland s Acquired Needs Theory 358 Importance of Motivating Organization Members 358 Strategies for Motivating Organization Members 359 Managerial Communication 359 ? Tips for Managing around the Globe: Communicating RewardsThat Align with Values 360 Theory X-TheoryY 360 Behavior Modification 363 Likert s Management Systems 364 ? Steps for Success: Making Motivation Work 365 Monetary Incentives 366 Nonmonetary Incentives 366 Challenge Case Summary 367 Class Preparation and Personal Study 368 Management Skill Exercises 369 15 Groups and Teams 374 Team Skill 374 CHALLENGE CASE: Better Teamwork Makes Numerica
Credit Union a Winner 375 TheTeam Challenge 376 Groups 376 Kinds of Groups in Organizations 376 Formal Groups 376 ? Steps for Success: Leading Group Development 381 Informal Groups 381 Managing Work Groups 382 Determining Group Existence 382 Understanding the Evolution of Informal Groups 384 Teams 384 Groups Versus Teams 384 Types ofTeams in Organizations 385 ? Practical Challenge: Solving Problems as aTeam: MalaysianTeam Synergy and Problem Solving 385 Stages of Team Development 387 Forming 387 Storming 387 Norming 387 Performing 387 Adjourning 388 Team Effectiveness 388 Trust and Effective Teams 389 ? Tips for Managing around the Globe: EstablishingTrust in InternationalTeams 390 Challenge Case Summary 391 Class Preparation and Personal Study 392 Management Skill Exercises 393 16 Managing Organization Culture 399 Organization Culture Skill 399 CHALLENGE CASE: Zappos Doesn t Sell Shoes-lt Delivers WOW 400 The Organization Culture Challenge 400 Fundamentals of Organization Culture 401
Defining Organization Culture 401 The Importance of Organization Culture 401 ? Tips for Managing around the Globe: Marriott International s Code of Conduct 402 Functions of Organization Culture 402 Types of Organization Culture 403 Building a High-Performance Organization Culture 405 ? Practical Challenge: Building a High- Performance Culture: Xerox Emirates Proactive Approach 407 Keeping Organization Culture Alive and Well 407 Establishing a Vision of Organization Culture 408 Building and Maintaining Organization Culture Through Artifacts 410 ? Steps for Success:Telling a Company s Stories 411 Integrating New Employees into the Organization Culture 412 Maintaining the Health of Organization Culture 414 Challenge Case Summary 415 Class Preparation and Personal Study 416 Management Skill Exercises 417 PART 6 Controlling 422 17 Controlling, Information, and Technology 422 Controlling Skill 422 CHALLENGE CASE: Sperry Van Ness: Harnessing Technology for Business Success 423 The Controlling Challenge 423 The Fundamentals of Controlling 424 Defining Control 424 The Controlling Subsystem 424 The Controlling Process 424 Measuring Performance 424
16 CONTENTS Comparing Measured Performance to Standards 425 Taking Corrective Action 427 Power and Control 428 A Definition of Power 428 Total Power of a Manager 429 Steps for Increasing Total Power 429 ? Tips for Managing around the Globe: Exercising Power across Cultures 429 Making Controlling Successful 430 Essentials of Information 431 Factors Influencing the Value of Information 431 ? Steps for Success: Getting a Handle of Big Data 433 Evaluating Information 434 The Information System (IS) 435 Describing the IS 435 ? Practical Challenge: Using Data from Social Media: Big Data Scoring 436 Managing Information Systems 437 Challenge Case Summary 440 Class Preparation and Personal Study 441 Management Skill Exercises 442 18 Production and Control 447 Production Skill 447 CHALLENGE CASE: Better Production Planning Saves Money for 3M 448 The Production Challenge 448 Production and Productivity 449 Defining Production 449 Productivity 449 Quality and Productivity 450 Focus on Continual
Improvement 450 Focus on Quality and Integrated Operations 450 ? Practical Challenge: Continual Improvement: At Wisconsin Hospitals, Costs Fall as Quality Rises 451 Automation 452 Strategies, Systems, and Processes 453 Operations Management 454 Defining Operations Management 454 Operations Management Considerations 454 ? Tips for Managing around the Globe: Choosing a Factory Location: Volkswagon Picks North America 456 Operations Control 459 Just-in-Time Inventory Control 459 Maintenance Control 460 Cost Control 461 Budgetary Control 461 8 Steps for Success: Controlling with a Budget 462 Ratio Analysis 463 Materials Control 464 Operations Control Tools 464 Using Control Tools to Control Organizations 464 Inspection 465 Management by Exception 465 Management by Objectives 466 Break-Even Analysis 466 Other Broad Operations Control Tools 468 Challenge Case Summary 469 Class Preparation and Personal Study 471 Management Skill Exercises 472 Appendix 1 Managing: History and Current Thinking 476
Comprehensive Management Skill 476 CHALLENGE CASE: How Management Innovation Keeps Ford Moving Ahead 477 The Comprehensive Management Skill Challenge 477 The Classical Approach 478 Lower-Level Management Analysis 479 ? Practical Challenge: Improving Productivity: Tracking Sensors Take Work Measurement to a New Level 480 Comprehensive Analysis of Management 482 Limitations of the Classical Approach 483 The Behavioral Approach 483 The Hawthorne Studies 484 Recognizing the Human Variable 484 ? Steps for Success: Understanding Employees 485 The Human Relations Movement 485 The Management Science Approach 486 The Beginning of the Management Science Approach 486 Management Science Today 486 Characteristics of Management Science Applications 487 The Contingency Approach 487 The System Approach 488 Types of Systems 488 Systems and Wholeness 488 The Management System 488 Information for Management System Analysis 489 Learning Organization: A New Approach? 490 ? Tips for Managing around the Globe: IBM s Crowded Learning Environment 491 Challenge Case Summary 491 Class Preparation and Personal Study 492 Management Skill Exercises 493 Appendix 2 Management and Entrepreneurship: Handling Start-Ups and New Ventures 498 Entrepreneurship Skill 498
CONTENTS 17 CHALLENGE CASE: Patagonia s Idealistic Entrepreneur 499 The Entrepreneurship Challenge 499 Fundamentals of Entrepreneurship 500 Types of Opportunities 500 Opportunity Identification 501 Opportunity Evaluation 502 ? Steps for Success: Testing Business Ideas 503 Opportunity Exploitation 504 Financing Exploitation 505 Corporate Entrepreneurship 506 ? Practical Challenge: Raising Funds: Bohemian Guitars Tests the Waters of Crowdfunding 506 Social Entrepreneurship 507 How Do Commercial and Social Entrepreneurship Differ? 508 ? Tips for Managing around the Globe: Taking a Global View of Opportunities: One Earth Designs 508 Success Factors in Social Entrepreneurship 509 Challenge Case Summary 509 Class Preparation and Personal Study 510 Management Skill Exercises 511 Appendix 3 Encouraging Creativity and Innovation 516 Creativity and Innovation Skill 516 CHALLENGE CASE: MidwayUSA Hits theTarget with Innovation Aimed at Quality 517 The Creativity and Innovation Challenge 518 Creativity 518 Defining Creativity 518 Creativity in Organizations 518 Creativity in Individuals 518 ? Practical Challenge: Enabling Creativity: UN Development Program Backs Creative Responses to Crises 519 Increasing Creativity in Organizations 520 Innovation and Creativity 523 Defining Innovation 523 Linking Innovation and Creativity 524 The Innovation Process 524 ? Steps for Success: Inviting Inventions at a Hackathon 525 Catalyst for Creativity and Innovation: Total Quality Management 527 Essentials of Total Quality Management 527 ? Tips for Managing around the Globe: Michelin s Quality Advantage 528 The Quality Improvement Process 529 Creative Ideas Based on TQM Expertise 532 Challenge Case Summary 534 Class preparation and Personal Study 535 Management Skill Exercises 536 Glossary 541 Author Index 553 Subject Index 560
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| discipline | Wirtschaftswissenschaften |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV042615584 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T17:15:52Z |
| institution | BVB |
| isbn | 1292096659 9781292096650 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028048393 |
| oclc_num | 911204243 |
| open_access_boolean | |
| owner | DE-1050 DE-11 |
| owner_facet | DE-1050 DE-11 |
| physical | 575 Seiten Illustrationen, Diagramme |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Pearson |
| record_format | marc |
| series2 | Always learning |
| spellingShingle | Certo, Samuel C. Certo, S. Trevis Modern management concepts and skills Management gtt Management Industrial management Social responsibility of business Technological innovations Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4123623-3 |
| title | Modern management concepts and skills |
| title_auth | Modern management concepts and skills |
| title_exact_search | Modern management concepts and skills |
| title_full | Modern management concepts and skills Samuel C. Certo ; S. Trevis Certo |
| title_fullStr | Modern management concepts and skills Samuel C. Certo ; S. Trevis Certo |
| title_full_unstemmed | Modern management concepts and skills Samuel C. Certo ; S. Trevis Certo |
| title_short | Modern management |
| title_sort | modern management concepts and skills |
| title_sub | concepts and skills |
| topic | Management gtt Management Industrial management Social responsibility of business Technological innovations Management (DE-588)4037278-9 gnd |
| topic_facet | Management Industrial management Social responsibility of business Technological innovations Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028048393&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT certosamuelc modernmanagementconceptsandskills AT certostrevis modernmanagementconceptsandskills |