The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boston, Mass.
Harvard Business Press
2008
|
| Schlagwörter: | |
| Links: | http://www.loc.gov/catdir/toc/ecip0819/2008022313.html http://www.loc.gov/catdir/enhancements/fy1108/2008022313-b.html http://www.loc.gov/catdir/enhancements/fy1311/2008022313-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027811082&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references (p. 209-214) and index |
| Umfang: | 225 p. ill. 25 cm |
| ISBN: | 1422110230 9781422110232 |
Internformat
MARC
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|---|---|---|---|
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| 100 | 1 | |a Heskett, James L. |d 1933- |e Verfasser |0 (DE-588)111830885 |4 aut | |
| 245 | 1 | 0 | |a The ownership quotient |b putting the service profit chain to work for unbeatable competitive advantage |c James L. Heskett ; W. Earl Sasser ; Joe Wheeler |
| 264 | 1 | |a Boston, Mass. |b Harvard Business Press |c 2008 | |
| 300 | |a 225 p. |b ill. |c 25 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 209-214) and index | ||
| 650 | 4 | |a Word-of-mouth advertising | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Employee ownership | |
| 650 | 0 | 7 | |a Kapitalbeteiligung |0 (DE-588)4122230-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kunde |0 (DE-588)4114330-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Mund-zu-Mund-Werbung |0 (DE-588)4509885-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Arbeitnehmer |0 (DE-588)4002623-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Mund-zu-Mund-Werbung |0 (DE-588)4509885-2 |D s |
| 689 | 0 | 1 | |a Kapitalbeteiligung |0 (DE-588)4122230-1 |D s |
| 689 | 0 | 2 | |a Arbeitnehmer |0 (DE-588)4002623-1 |D s |
| 689 | 0 | 3 | |a Kunde |0 (DE-588)4114330-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Sasser, Earl W. |e Sonstige |4 oth | |
| 700 | 1 | |a Wheeler, Joe |e Sonstige |4 oth | |
| 856 | 4 | |u http://www.loc.gov/catdir/toc/ecip0819/2008022313.html |3 Table of contents only | |
| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy1108/2008022313-b.html |3 Contributor biographical information | |
| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy1311/2008022313-d.html |3 Publisher description | |
| 856 | 4 | 2 | |m Digitalisierung UB Augsburg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027811082&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-027811082 | |
Datensatz im Suchindex
| _version_ | 1819369472736100352 |
|---|---|
| adam_text | 1
Introduction
1
2
Build Ownership into Your Strategic Value Vision
19
3
Leverage Value over Cost
37
4
Put Customers to Work
59
5
Boost Your Employee OQ
79
6
Engineer Ownership Through Anticipatory Management
109
7
Build a Strong and Adaptive Ownership Culture
141
8
Sustain Your Success
167
Appendix A
191
Appendix
В
193
Acknowledgments
205
Notes
209
Index
215
About the Authors
223
|
| any_adam_object | 1 |
| author | Heskett, James L. 1933- |
| author_GND | (DE-588)111830885 |
| author_facet | Heskett, James L. 1933- |
| author_role | aut |
| author_sort | Heskett, James L. 1933- |
| author_variant | j l h jl jlh |
| building | Verbundindex |
| bvnumber | BV042374891 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5827 |
| callnumber-raw | HF5827.95 |
| callnumber-search | HF5827.95 |
| callnumber-sort | HF 45827.95 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 632 |
| ctrlnum | (OCoLC)700337756 (DE-599)BVBBV042374891 |
| dewey-full | 659.1 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 659 - Advertising and public relations |
| dewey-raw | 659.1 |
| dewey-search | 659.1 |
| dewey-sort | 3659.1 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV042374891 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T17:09:31Z |
| institution | BVB |
| isbn | 1422110230 9781422110232 |
| language | English |
| lccn | 2008022313 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027811082 |
| oclc_num | 700337756 |
| open_access_boolean | |
| owner | DE-384 |
| owner_facet | DE-384 |
| physical | 225 p. ill. 25 cm |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Harvard Business Press |
| record_format | marc |
| spellingShingle | Heskett, James L. 1933- The ownership quotient putting the service profit chain to work for unbeatable competitive advantage Word-of-mouth advertising Customer services Employee ownership Kapitalbeteiligung (DE-588)4122230-1 gnd Kunde (DE-588)4114330-9 gnd Mund-zu-Mund-Werbung (DE-588)4509885-2 gnd Arbeitnehmer (DE-588)4002623-1 gnd |
| subject_GND | (DE-588)4122230-1 (DE-588)4114330-9 (DE-588)4509885-2 (DE-588)4002623-1 |
| title | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage |
| title_auth | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage |
| title_exact_search | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage |
| title_full | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett ; W. Earl Sasser ; Joe Wheeler |
| title_fullStr | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett ; W. Earl Sasser ; Joe Wheeler |
| title_full_unstemmed | The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett ; W. Earl Sasser ; Joe Wheeler |
| title_short | The ownership quotient |
| title_sort | the ownership quotient putting the service profit chain to work for unbeatable competitive advantage |
| title_sub | putting the service profit chain to work for unbeatable competitive advantage |
| topic | Word-of-mouth advertising Customer services Employee ownership Kapitalbeteiligung (DE-588)4122230-1 gnd Kunde (DE-588)4114330-9 gnd Mund-zu-Mund-Werbung (DE-588)4509885-2 gnd Arbeitnehmer (DE-588)4002623-1 gnd |
| topic_facet | Word-of-mouth advertising Customer services Employee ownership Kapitalbeteiligung Kunde Mund-zu-Mund-Werbung Arbeitnehmer |
| url | http://www.loc.gov/catdir/toc/ecip0819/2008022313.html http://www.loc.gov/catdir/enhancements/fy1108/2008022313-b.html http://www.loc.gov/catdir/enhancements/fy1311/2008022313-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027811082&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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