Self-service technology - friend or foe ?: the impact of technology-based self-services on customer satisfaction and retention
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Hochschulschrift/Dissertation Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
2013
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| Schlagwörter: | |
| Links: | https://mediatum.ub.tum.de/node?id=1137468 https://nbn-resolving.org/urn:nbn:de:bvb:91-diss-20131024-1137468-0-8 |
| Umfang: | XVI, 180 S. graph. Darst. |
Internformat
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Datensatz im Suchindex
| DE-BY-TUM_call_number | 0001 DM 32546 |
|---|---|
| DE-BY-TUM_katkey | 2040108 |
| DE-BY-TUM_location | Mag |
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| _version_ | 1821933987578249216 |
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| author | Scherer, Anne |
| author_facet | Scherer, Anne |
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| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| illustrated | Illustrated |
| indexdate | 2024-12-20T17:04:05Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027613334 |
| oclc_num | 896883160 |
| open_access_boolean | 1 |
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| physical | XVI, 180 S. graph. Darst. |
| psigel | ebook |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
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| spellingShingle | Scherer, Anne Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention |
| subject_GND | (DE-588)4113937-9 |
| title | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention |
| title_auth | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention |
| title_exact_search | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention |
| title_full | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer |
| title_fullStr | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer |
| title_full_unstemmed | Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer |
| title_short | Self-service technology - friend or foe ? |
| title_sort | self service technology friend or foe the impact of technology based self services on customer satisfaction and retention |
| title_sub | the impact of technology-based self-services on customer satisfaction and retention |
| topic_facet | Hochschulschrift |
| url | https://mediatum.ub.tum.de/node?id=1137468 https://nbn-resolving.org/urn:nbn:de:bvb:91-diss-20131024-1137468-0-8 |
| work_keys_str_mv | AT schereranne selfservicetechnologyfriendorfoetheimpactoftechnologybasedselfservicesoncustomersatisfactionandretention |
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| Signatur: |
0001 DM 32546 Lageplan |
|---|---|
| Exemplar 1 | Ausleihbar Am Standort |