The business improvement handbook: from ISO 9001 to world-class performance
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London
bsi
2014
|
| Ausgabe: | 4. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027141219&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | VIII, 184 S. graph. Darst. |
| ISBN: | 9780580710223 |
Internformat
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Datensatz im Suchindex
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| adam_text | Titel: The business improvement handbook
Autor: Tanner, Steve
Jahr: 2014
Contents
Acknowledgements vii
About the authors viii
Introduction 1
Part 1: ISO 9001 and the business improvement models 3
The ISO 9001 quality system 3
Well-known business models 7
The Malcolm Baldrige Award 8
The EFQM Excellence Model® 11
Linkages 14
Part 2: ISO 9001 and the business improvement approaches 17
Introduction 17
The business improvement approaches 19
How to use the businessjmprovement approaches: summary table 22
Balanced Scorecard 34
Benchmarking 37
Board performance review 41
Business process re-engineering (BPR) 45
Carbon footprinting 50
Customer Service Excellence 54
Design for Six Sigma 59
Failure Mode and Effect Analysis (FMEA) 61
Good practice transfer 65
High-performance culture 69
Investors in People (IIP) 75
ISO 9004 79
ISO 14001 84
Kaizen/Continuous improvement 87
Kaizen teams 91
Lean improvement 93
Lean Six Sigma 99
Performance management 103
Performance measurement 109
Process Classification Framework (PCF) 112
Process management 116
Self-assessment 119
Six Sigma 125
Statistical Process Control (SPC) 130
Sustainability 133
Theory of Constraints (TOC) 136
Time-based analysis 140
Total Productive Maintenance (TPM) 145
Total Quality Management (TQM) 148
Value stream mapping (VSM) 151
Glossary of terms 160
Appendix A 162
Appendix B: Bibliography and Further information
174
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| isbn | 9780580710223 |
| language | English |
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| title | The business improvement handbook from ISO 9001 to world-class performance |
| title_auth | The business improvement handbook from ISO 9001 to world-class performance |
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| title_full | The business improvement handbook from ISO 9001 to world-class performance Steve Tanner with Mike Bailey |
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| title_short | The business improvement handbook |
| title_sort | the business improvement handbook from iso 9001 to world class performance |
| title_sub | from ISO 9001 to world-class performance |
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