Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
2014
|
| Schriftenreihe: | Intelligent Systems Reference Library
55 |
| Schlagwörter: | |
| Links: | https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 https://doi.org/10.1007/978-3-642-39928-2 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026917199&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026917199&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks |
| Umfang: | 1 Online-Ressource (XII, 232 p.) 64 illus |
| ISBN: | 9783642399282 |
| DOI: | 10.1007/978-3-642-39928-2 |
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| 500 | |a Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks | ||
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Datensatz im Suchindex
| _version_ | 1819252897848754176 |
|---|---|
| adam_text | ENGINEERING AND MANAGEMENT OF IT-BASED SERVICE SYSTEMS
/
: 2014
TABLE OF CONTENTS / INHALTSVERZEICHNIS
KNOWLEDGE MANAGEMENT IN ITSM: APPLYING THE DIKW MODEL
IT GOVERNANCE PRACTICE IN A MALAYSIAN PUBLIC INSTITUTE OF HIGHER
LEARNING AND INTELLIGENT DECISION MAKING SUPPORT SYSTEM SOLUTION
DSS BASED IT SERVICE SUPPORT PROCESS REENGINEERING USING ITIL: A CASE
STUDY
MANAGING CLOUD SERVICES WITH IT SERVICE MANAGEMENT PRACTICES
TOWARDS SEMANTIC SUPPORT FOR BUSINESS PROCESS INTEGRATION ROBERTO
INTEGRATING ERP WITH NEGOTIATION TOOLS IN SUPPLY CHAIN
ADAPTIVE APPLICATIONS: DEFINITION AND USABILITY IN IT-BASED SERVICE
SYSTEMS MANAGEMENT
ATTITUDE-BASED CONSENSUS MODEL FOR HETEROGENEOUS MULTI-CRITERIA
LARGE-SCALE GROUP DECISION MAKING: APPLICATION TO IT-BASED SERVICES
MANAGEMENT
IMPROVING DECISION-MAKING FOR CLINICAL RESEARCH AND HEALTH
ADMINISTRATION
IMPROVING IT SERVICE MANAGEMENT WITH DECISION-MAKING SUPPORT SYSTEMS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
ENGINEERING AND MANAGEMENT OF IT-BASED SERVICE SYSTEMS
/
: 2014
ABSTRACT / INHALTSTEXT
INTELLIGENT DECISION-MAKING SUPPORT SYSTEMS (I-DMSS) ARE SPECIALIZED
IT-BASED SYSTEMS THAT SUPPORT SOME OR SEVERAL PHASES OF THE INDIVIDUAL,
TEAM, ORGANIZATIONAL OR INTER-ORGANIZATIONAL DECISION MAKING PROCESS BY
DEPLOYING SOME OR SEVERAL INTELLIGENT MECHANISMS. THIS BOOK PURSUES THE
FOLLOWING ACADEMIC AIMS: (I) GENERATE A COMPENDIUM OF QUALITY
THEORETICAL AND APPLIED CONTRIBUTIONS IN INTELLIGENT DECISION-MAKING
SUPPORT SYSTEMS (I-DMSS) FOR ENGINEERING AND MANAGEMENT IT-BASED SERVICE
SYSTEMS (ITSS); (II) DIFFUSE SCARCE KNOWLEDGE ABOUT FOUNDATIONS,
ARCHITECTURES AND EFFECTIVE AND EFFICIENT METHODS AND STRATEGIES FOR
SUCCESSFULLY PLANNING, DESIGNING, BUILDING, OPERATING, AND EVALUATING
I-DMSS FOR ITSS, AND (III) CREATE AN AWARENESS OF, AND A BRIDGE BETWEEN
ITSS AND I-DMSS ACADEMICIANS AND PRACTITIONERS IN THE CURRENT COMPLEX
AND DYNAMIC ENGINEERING AND MANAGEMENT ITSS ORGANIZATIONAL. THE BOOK
PRESENTS A COLLECTION OF 11 CHAPTERS REFERRING TO RELEVANT TOPICS FOR
BOTH IT SERVICE SYSTEMS AND I-DMSS INCLUDING: PROBLEMS OF SELECTION OF
IT SERVICE PROVIDERS, OPTIMIZATION OF SUPPLY CHAIN SYSTEMS, IT
GOVERNANCE DECISIONS, CLINICAL DECISION SUPPORT, DYNAMIC USER-INTERFACE
ADAPTATION, RE-ENGINEERING OF PROCESSES, AND GENERIC DECISION PROBLEMS.
ADVANCED IT TECHNOLOGIES USED IN SOME CHAPTERS ARE: FUZZY
MULTI-CRITERIA MECHANISMS, SEMANTIC PROCESSING, DATA MINING PROCESSING,
AND ROUGH SETS. OTHER CHAPTERS REPORT TRADITIONAL DSS MECHANISMS BUT
USED OR SUGGESTED TO BE USED IN INNOVATIVE MODE FOR IT SERVICE
ENGINEERING AND MANAGEMENT TASKS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
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| contents | Knowledge Management in ITSM: Applying the DIKW Model -- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution -- DSS based IT Service Support Process Reengineering using ITIL: A Case Study -- Managing Cloud Services with IT Service Management practices -- Towards semantic support for business process integration Roberto -- Integrating ERP with Negotiation tools in Supply Chain -- Adaptive Applications: Definition and Usability in IT-based Service Systems Management -- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management -- Improving Decision-Making for Clinical Research and Health Administration -- Improving IT Service Management with Decision-Making Support Systems |
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| dewey-ones | 006 - Special computer methods |
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| dewey-search | 006.3 |
| dewey-sort | 16.3 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| doi_str_mv | 10.1007/978-3-642-39928-2 |
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| series | Intelligent Systems Reference Library |
| series2 | Intelligent Systems Reference Library |
| spellingShingle | Mora, Manuel Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach Intelligent Systems Reference Library Knowledge Management in ITSM: Applying the DIKW Model -- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution -- DSS based IT Service Support Process Reengineering using ITIL: A Case Study -- Managing Cloud Services with IT Service Management practices -- Towards semantic support for business process integration Roberto -- Integrating ERP with Negotiation tools in Supply Chain -- Adaptive Applications: Definition and Usability in IT-based Service Systems Management -- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management -- Improving Decision-Making for Clinical Research and Health Administration -- Improving IT Service Management with Decision-Making Support Systems Engineering Artificial intelligence Computational Intelligence Artificial Intelligence (incl. Robotics) Ingenieurwissenschaften Künstliche Intelligenz |
| title | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach |
| title_auth | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach |
| title_exact_search | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach |
| title_full | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach edited by Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez |
| title_fullStr | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach edited by Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez |
| title_full_unstemmed | Engineering and Management of IT-based Service Systems An Intelligent Decision-Making Support Systems Approach edited by Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez |
| title_short | Engineering and Management of IT-based Service Systems |
| title_sort | engineering and management of it based service systems an intelligent decision making support systems approach |
| title_sub | An Intelligent Decision-Making Support Systems Approach |
| topic | Engineering Artificial intelligence Computational Intelligence Artificial Intelligence (incl. Robotics) Ingenieurwissenschaften Künstliche Intelligenz |
| topic_facet | Engineering Artificial intelligence Computational Intelligence Artificial Intelligence (incl. Robotics) Ingenieurwissenschaften Künstliche Intelligenz |
| url | https://doi.org/10.1007/978-3-642-39928-2 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026917199&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026917199&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV041145603 |
| work_keys_str_mv | AT moramanuel engineeringandmanagementofitbasedservicesystemsanintelligentdecisionmakingsupportsystemsapproach AT marxgomezjorge engineeringandmanagementofitbasedservicesystemsanintelligentdecisionmakingsupportsystemsapproach AT garridoleonardo engineeringandmanagementofitbasedservicesystemsanintelligentdecisionmakingsupportsystemsapproach AT perezfranciscocervantes engineeringandmanagementofitbasedservicesystemsanintelligentdecisionmakingsupportsystemsapproach |