E-Government: implementation, adoption and synthesis in developing countries
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Berlin
De Gruyter
2014
|
| Schriftenreihe: | Global Studies in Libraries and Information
1 |
| Schlagwörter: | |
| Links: | http://deposit.dnb.de/cgi-bin/dokserv?id=4493481&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026872501&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVI, 342 S. graph. Darst. 230 mm x 155 mm |
| ISBN: | 9783110304756 3110304759 |
Internformat
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Datensatz im Suchindex
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TABLE OF CONTENTS
LIST OF ABBREVIATIONS XIII
LIST OF FIGURES XVII
LIST OF TABLES XVIII
CHAPTER 1: PROLOGUE 1
1.1 INTRODUCTION 1
1.2 FOCUS AND LOCALE 1
1.3 BACKGROUND: E-GOVERNMENT AND SOCIETY 3
1.4 SEMANTIC UNDERSTANDING OF E-GOVERNMENT 3
1.5 PRACTICAL USES OF E-GOVERNMENT 4
1.6 E-GOVERNMENT IMPACT 5
1.7 E-GOVERNMENT RESEARCH AND PRACTICE 6
1.8 BOOK RATIONALE 8
1.9 CONCLUSION AND SUMMARY 12
CHAPTER 2: THE E-GOVERNMENT PHENOMENON 14
2.1 INTRODUCTION 14
2.2 BACKGROUND TO E-GOVERNMENT CONCEPTUALIZATION 14
2.3 MOTIVATION FOR E-GOVERNMENT IMPLEMENTATION 16
2.4 WHAT IS E-GOVERNMENT? 18
2.5 FACTORS INFLUENCING E-GOVERNMENT PROLIFERATION 22
2.6 LEVELS OF E-GOVERNMENT 23
2.7 E-GOVERNMENT VERSUS E-GOVERNANCE 24
2.8 TYPES OF E-GOVERNMENT APPLICATIONS 28
2.8.1 GOVERNMENT-TO-CITIZENS (G2C) 29
2.8.2 GOVERNMENT-TO-BUSINESSES (G2B) 29
2.8.3 GOVERNMENT-TO-GOVERNMENT (G2G) 30
2.8.4 GOVERNMENT-TO-EMPLOYEES (G2E) 30
2.9 SUCCESS OR FAILURE OF E-GOVERNMENT IMPLEMENTATION 32
2.10 E-GOVERNMENT IMPLEMENTATION WORLDWIDE 39
2.11 CONCLUSION AND SUMMARY 43
CHAPTER 3: E-GOVERNMENT AND
SOCIETY 44
3.1 INTRODUCTION 44
3.2 BENEFITS, DISADVANTAGES AND IMPLICATIONS OF E-GOVERNMENT
HTTP://D-NB.INFO/1043778055
VIII * TABLE OF CONTENTS
3.2.1 BENEFITS OF E-GOVERNMENT APPLICATIONS 45
3.2.2 ECONOMY AND E-GOVERNMENT 48
3.2.3 NEGATIVE IMPLICATIONS OF E-GOVERNMENT 50
3.3 MULTI-DIMENSIONAL ASPECTS OF E-GOVERNMENT APPLICATIONS 51
3.4 CONCLUSION AND SUMMARY 52
CHAPTER 4: E-GOVERNMENT READINESS 53
4.1 INTRODUCTION 53
4.2 SOCIO-TECHNICAL INFRASTRUCTURE FOR E-GOVERNMENT 53
4.2.1 E-READINESS AND THE DIGITAL DIVIDE 54
4.2.2 THE ROLE OF POLICY AND LEADERSHIP IN E-GOVERNMENT 58
4.2.3 SOCIAL INFRASTRUCTURE 60
4.2.4 TECHNICAL INFRASTRUCTURE 61
4.3 E-GOVERNMENT MATURITY MODELS 63
4.3.1 WEST FOUR-STAGE MODEL 63
4.3.2 GARTNER MATURITY MODEL 64
4.3.3 LAYNE AND LEE FOUR-STAGE MATURITY MODEL 64
4.3.4 DELOITTE'S SIX-STAGE MATURITY MODEL 66
4.3.5 HOWARD'S THREE STAGE MODEL 67
4.3.6 HILLER AND BELANGER'S FIVE-STAGE MODEL 68
4.3.7 UNITED NATIONS FIVE-STAGE MODEL 68
4.3.8 WORLD BANK THREE-STAGE MATURITY MODEL 70
4.3.9 ASIA PACIFIC SIX-STAGE MODEL 70
4.3.10 MOON FIVE-STAGE MODEL 72
4.3.11 CHANDLER AND EMANUEL FOUR STAGE MODEL 72
4.3.12 ACCENTURE FIVE-STAGE MODEL 73
4.3.13 PUBLIC SECTOR PROCESS REBUILDING (PPR) FOUR PHASED MODEL 74
4.4 IMPORTANCE OF E-READINESS ASSESSMENT 80
4.5 E-READINESS AND E-GOVERNMENT 82
4.6 GUIDELINES IN E-READINESS ASSESSMENT 82
4.6.1 THE COMPUTER SYSTEM POLICY PROJECT'S READINESS GUIDE FOR LIVING IN
THE
NETWORKED WORLD 82
4.6.2 GUIDE FOR DEVELOPING COUNTRIES, ASIAN PACIFIC ECONOMIC
COOPERATION'S
E-COMMERCE READINESS ASSESSMENT 83
4.6.3 HARVARD UNIVERSITY'S CENTER FOR INTERNATIONAL DEVELOPMENT
READINESS FOR
THE NETWORKED WORLD 84
4.6.4 CASE STUDIES FOR E-READINESS ASSESSMENT 84
4.6.5 INTERNATIONAL TELECOMMUNICATIONS UNION INTERNET COUNTRY CASE
STUDIES
REPORT, MOSAIC METHODOLOGY 85
TABLE OF CONTENTS * IX
4.6.6 UNITED STATES AGENCY FOR INTERNATIONAL DEVELOPMENT TOOL AND
REPORT 85
4.6.7 SWEDEN INTERNATIONAL DEVELOPMENT AGENCY 85
4.6.8 ASSOCIATION OF SOUTH EAST ASIAN NATIONS E-READINESS
ASSESSMENT 86
4.6.9 THIRD PARTY SURVEY AND REPORTS 86
4.6.10 MCCONNELL INTERNATIONAL RISKE-BUSINESS 86
4.6.11 WORLD INFORMATION TECHNOLOGY AND SERVICES ALLIANCE'S
INTERNATIONAL
SURVEY OF E-COMMERCE 87
4.6.12 THE ECONOMIC INTELLIGENCE UNIT: E-BUSINESS READINESS RANKINGS 87
4.6.13 STATISTICAL INDICATORS BENCHMARKINGTHE INFORMATION SOCIETY 88
4.6.14 WORLD BANK'S KNOWLEDGE ASSESSMENT METHODOLOGY REPORT 88
4.6.15 INFORMATION SOCIETY INDEX REPORT BY THE INTERNATIONAL DATA
CORPORATION 88
4.6.16 NETWORKED READINESS INDEX IN THE GLOBAL INFORMATION TECHNOLOGY
REPORT 89
4.6.17 KENNY'S ASSISTANCE TO OVERCOME THE DIGITAL DIVIDE (WORLD BANK) 89
4.6.18 WORLD TELECOMMUNICATION INDICATORS 90
4.6.19 DIGITAL ACCESS INDEX BY INTERNATIONAL TELECOMMUNICATIONS UNION 90
4.6.20 ANALYSIS OF THE E-READINESS STUDIES 90
4.7 CONCLUSION AND SUMMARY 92
CHAPTER 5: E-GOVERNMENT ASSESSMENT METHODS
AND FRAMEWORKS 93
5.1 INTRODUCTION 93
5.2 BACKGROUND TO E-GOVERNMENT ASSESSMENT 94
5.3 CONCEPTUALIZATION OF E-GOVERNMENT ASSESSMENT 97
5.4 E-GOVERNMENT ASSESSMENT METHODS 102
5.4.1 CONSIDERING THE DIGITAL DIVIDE 103
5.4.2 E-GOVERNMENT ASSESSMENT FRAMEWORKS 105
5.4.2.1 INDIA'S E-GOVERNMENT ASSESSMENT FRAMEWORK 106
5.4.2.2 UNITED NATIONS DEPARTMENT OF ECONOMIC AND SOCIAL AFFAIRS GLOBAL
E-GOVERNMENT READINESS SERIES 106
5.4.2.3 THE MAREVA FRAMEWORK 106
5.4.2.4 THE UK CRIMINAL JUSTICE IT BENEFITS MANAGEMENT FRAMEWORK 108
5.4.2.5 ACCENTURE E-GOVERNMENT LEADERSHIP SURVEY FRAMEWORK 110
5.4.2.6 CPP-BU GLOBAL E-GOVERNMENT RANKINGS SERIES 110
5.4.2.7 BALANCED SCORECARD (BSC) THEORY 110
5.4.2.8 THE EUROPEAN UNION E-GOVERNMENT ECONOMIC PROJECT FRAMEWORK 111
5.4.2.9 STANDARD COST MODEL 113
5.5 OTHER E-GOVERNMENT MEASUREMENT FRAMEWORKS 114
X TABLE OF CONTENTS
5.6 SHORTCOMINGS OF SOME OF THE E-GOVERNMENT ASSESSMENT
FRAMEWORKS 116
5.7 E-GOVERNMENT ASSESSMENT METRICS AND TOOLS 117
5.7.1 WEB MEASURE INDEX 117
5.7.2 TELECOMMUNICATIONS INFRASTRUCTURE INDEX 117
5.7.3 HUMAN CAPITAL INDEX 118
5.7.4 E-PARTICIPATION INDEX 118
5.7.5 E-GOVERNMENT INDEX 118
5.7.6 E-GOVERNMENT READINESS INDEX 119
5.7.7 E-GOVERNMENT MEASUREMENT SYSTEMS 119
5.7.8 ORGANISATIONAL READINESS ASSESSMENT 119
5.7.9 BUSINESS PROCESSES ASSESSMENT 120
5.7.10 ORGANISATION HIERARCHAL STRUCTURE 120
5.7.11 LEADERSHIP AND GOVERNANCE READINESS ASSESSMENT 121
5.7.12 CUSTOMER READINESS 121
5.8 HEURISTIC E-GOVERNMENT ASSESSMENT FRAMEWORK 122
5.9 CONCLUSION AND SUMMARY 125
CHAPTER 6: E-GOVERNMENT ADOPTION AND SYNTHESIS 127
6.1 INTRODUCTION 127
6.2 FACTORS AFFECTING E-GOVERNMENT ADOPTION 127
6.3 E-GOVERNMENT ADOPTION MODELS 133
6.3.1 INNOVATION DIFFUSION THEORY (IDT) 134
6.3.2 THEORY OF REASONED ACTION (TRA) 134
6.3.3 THEORY OF PLANNED BEHAVIOUR (TPB) 136
6.3.4 TECHNOLOGY ACCEPTANCE MODEL (TAM) 136
6.3.5 UNIFIED THEORY OF ADOPTION AND USE OF TECHNOLOGY (UTAUT)
MODEL 139
6.4 CRITIQUE OF SOME OF THE ADOPTION FRAMEWORKS/MODELS 143
6.5 CONCLUSION AND SUMMARY 145
CHAPTER 7: E-GOVERNMENT TECHNOLOGY
DESIGN FRAMEWORKS 146
7.1 INTRODUCTION 146
7.2 TECHNOLOGY NUANCES FOR E-GOVERNMENT 146
7.3 ADVANCES IN TECHNOLOGY DESIGNS 153
7.4 FUTURE PROSPECTS 155
7.5 SUMMARY AND CONCLUSION 156
CHAPTER 8: SELECTED CASES OF E-GOVERNMENT IMPLEMENTATION 157
8.1 INTRODUCTION 157
TABLE OF CONTENTS * XI
8.2 CURRENT STATUS OF E-GOVERNMENT ADOPTION WORLDWIDE 157
8.2.1 AMERICA (NORTH AND SOUTH) 157
8.2.2 EUROPE 161
8.2.3 ASIA 164
8.2.4 AFRICA 169
8.3 DISTINCT CASES OF FAILURE OF E-GOVERNMENT APPLICATIONS 174
8.3.1 GAMBIA 174
8.3.2 INDIA 179
8.3.3 LESSONS LEARNT FROM FAILED E-GOVERNMENT PROJECTS 181
8.4 DETAILED CASE STUDY FOR E-GOVERNMENT IMPLEMENTATION: ZAMBIA 183
8.4.1 SUPPLY SIDE OF E-GOVERNMENT IMPLEMENTATION IN ZAMBIA 184
8.4.2 DEMAND SIDE OF E-GOVERNMENT IMPLEMENTATION IN ZAMBIA 187
8.4.3 QUESTIONS AND RESPONSES COUNTER 189
8.5 TESTING HYPOTHESES 192
8.6 REGRESSION OF CU ON ALL OTHER VARIABLES 210
8.6.1 ANTICIPATED INTERVENTIONS FOR E-GOVERNMENT PROLIFERATION 213
8.7 CONTEXTUAL CHALLENGES OF E-GOVERNMENT IMPLEMENTATION IN
ZAMBIA 215
8.8 GENERAL BARRIERS TO E-GOVERNMENT IMPLEMENTATION 218
8.9 SUMMARY AND CONCLUSION 219
CHAPTER 9: E-GOVERNMENT DEVELOPMENT PARADIGMS 221
9.1 INTRODUCTION 221
9.2 E-GOVERNMENT DESIGN FRAMEWORKS 222
9.3 INTEROPERABILITY AND PROCESS/APPLICATION INTEGRATION 223
9.4 E-GOVERNMENT INTEROPERABILITY FRAMEWORKS WORLDWIDE 226
9.5 E-GOVERNMENT IMPLEMENTATION FRAMEWORKS 231
9.6 CONCEPTUAL AND THEORETICAL FRAMEWORKS/MODELS 231
9.7 CLOSER LOOK AT ZAMBIA'S CASE 233
9.8 PROPOSED E-GOVERNMENT STRATEGY DESIGN FRAMEWORK 236
9.9 CONCLUSION AND SUMMARY 239
CHAPTER 10:
METHODOLOGY AND PRACTICAL PERSPECTIVES FOR E-GOVERNMENT RESEARCH
AND PRACTICE 241
10.1 INTRODUCTION 241
10.2 RESEARCH AND PRACTICE FOCUS 242
10.3 METHODOLOGY OF RESEARCH 244
10.4 E-GOVERNMENT AND MULTI-DIMENSIONAL METHODOLOGICAL
INCLINATION 246
10.5 FURTHER LOOK AT THE ZAMBIA CASE STUDY 252
XII * TABLE OF CONTENTS
10.6 STATISTICAL ANALYSIS 263
10.7 SUMMARY 265
CHAPTER 11: E-GOVERNMENT FUNDING
MODELS AND SUSTAINABILITY
FRAMEWORKS 267
11.1 INTRODUCTION 267
11.2 BACKGROUND TO E-GOVERNMENT FUNDING 268
11.3 E-GOVERNMENT FUNDING FRAMEWORKS AND MODELS 268
11.4 IMPLICATIONS AND FUTURE WORK 272
11.5 SUMMARY AND CONCLUSION 273
CHAPTER 12:
CONTEMPORARY AND FUTURE
RESEARCH AND PRACTICAL
DIRECTIONS 274
12.1 INTRODUCTION AND BACKGROUND 274
12.2 THE FUTURE OUTLOOK OF PUBLIC SERVICE 274
12.3 CONVERGENCE OF E-GOVERNMENT APPLICATIONS 275
12.4 FUTURE TECHNOLOGIES AND IMPACT ON GOVERNANCE PRACTICES 277
12.5 FUTURE TRANSFORMATION IN GOVERNMENT 279
12.6 M-GOVERNMENT INITIATIVES 280
12.7 FUTURE ISSUES IN M-GOVERNMENT 281
12.8 ISSUES IN E-GOVERNMENT PRACTICE AND IMPLEMENTATION 284
12.9 CONCLUSION AND SUMMARY 285
CHAPTER 13: CONCLUSION 286
APPENDIX 1 288
APPENDIX 2: RESEARCH
QUESTIONNAIRE 292
BIBLIOGRAPHY 303
ABOUT THE AUTHORS 337
INDEX 338 |
| any_adam_object | 1 |
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| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 351 - Public administration |
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| dewey-sort | 3351.02854678091724 |
| dewey-tens | 350 - Public administration and military science |
| discipline | Allgemeines Politologie |
| format | Book |
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| spelling | Bwalya, Kelvin Joseph 1979- Verfasser (DE-588)1026912695 aut E-Government implementation, adoption and synthesis in developing countries Kelvin Joseph Bwalya 201406 Berlin De Gruyter 2014 XVI, 342 S. graph. Darst. 230 mm x 155 mm txt rdacontent n rdamedia nc rdacarrier Global Studies in Libraries and Information 1 E-Government (DE-588)4728387-7 gnd rswk-swf Entwicklungsländer (DE-588)4014954-7 gnd rswk-swf Entwicklungsländer (DE-588)4014954-7 g E-Government (DE-588)4728387-7 s DE-604 Mutula, Stephen Verfasser aut X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4493481&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026872501&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bwalya, Kelvin Joseph 1979- Mutula, Stephen E-Government implementation, adoption and synthesis in developing countries E-Government (DE-588)4728387-7 gnd |
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| title | E-Government implementation, adoption and synthesis in developing countries |
| title_auth | E-Government implementation, adoption and synthesis in developing countries |
| title_exact_search | E-Government implementation, adoption and synthesis in developing countries |
| title_full | E-Government implementation, adoption and synthesis in developing countries Kelvin Joseph Bwalya |
| title_fullStr | E-Government implementation, adoption and synthesis in developing countries Kelvin Joseph Bwalya |
| title_full_unstemmed | E-Government implementation, adoption and synthesis in developing countries Kelvin Joseph Bwalya |
| title_short | E-Government |
| title_sort | e government implementation adoption and synthesis in developing countries |
| title_sub | implementation, adoption and synthesis in developing countries |
| topic | E-Government (DE-588)4728387-7 gnd |
| topic_facet | E-Government Entwicklungsländer |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=4493481&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026872501&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT bwalyakelvinjoseph egovernmentimplementationadoptionandsynthesisindevelopingcountries AT mutulastephen egovernmentimplementationadoptionandsynthesisindevelopingcountries |