The enthusiastic employee: how companies profit by giving workers what they want
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Upper Saddle River, NJ
Pearson
2014
|
| Ausgabe: | 2. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026810249&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XX, 488 S. graph. Darst. |
| ISBN: | 9780133249026 0133249026 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: The enthusiastic employee
Autor: Sirota, David
Jahr: 2014
Contents
Acknowledgments...........................................xi
About the Authors..........................................xiii
About the Second Edition....................................xv
Our New Website...........................................xx
Introduction ...............................................1
Asking the Questions...............................4
Asking the Right Questions..........................4
Questions Result in Data............................6
After the Honeymoon..............................11
A Quick Look at Old-Fashioned Theories............12
Solid Theory, Research, and Management Practice to
Which We Are in Debt............................15
How This Book Is Organized........................15
Part I Worker Motivation, Morale, and Performance........17
Chapter 1 What Workers Want—The Big Picture..............19
Blame It on the Young.............................20
The Lordstown Strike and Job Enrichment Solution ... 22
The Generation Gap Mythology Re-Emerges...........24
Myths About the Work Itself........................29
The Sirota Three-Factor Theory.....................32
The Specific Evidence for the Three-Factor Theory.....45
How the Three Factors Work in Combination..........52
Racial/Ethnic and Gender Differences................55
Individual Differences.............................62
Chapter 2 Employee Enthusiasm and Business Success..........67
Making the Connection............................67
Telling Us in Their Own Words......................69
A Few Leading Organizations.......................74
Enthusiasm Versus Engagement ..................79
Enthusiasm and Performance: The Research Evidence. .. 81
Building the People Performance Model..............86
Part II Enthusiastic Workforces, Motivated by Fair
Treatment.....................................93
Chapter 3 Job Security....................................95
Specific Job Security Policies and Practices...........107
Chapter 4 Compensation.................................117
Money as Seen by Workers........................117
Money as Seen by Employers......................118
Levels of Pay....................................122
Paying for Performance...........................133
Recommendations...............................143
A Note on Merit Pay for Teachers...................157
Chapter 5 The Impact of the Great Recession:
Flight to Preservation...........................161
The Survey Results...............................165
The Role of Management..........................176
Chapter 6 Respect.......................................181
The Heart of Respect.............................184
Humiliating Treatment............................186
Indifferent Treatment.............................188
The Specifics of Respectful Treatment...............193
Physical Conditions of Work.......................195
Status Distinctions...............................196
Compensation Status Is a Fundamental Distinction.....200
Job Autonomy...................................203
Constrained Communication.......................206
Part III Enthusiastic Workforces, Motivated by
Achievement..................................213
Chapter 7 Organization Purpose and Principles...............215
Elements of Pride in One s Company................215
The Impact on Performance of Doing Good .........219
Short- Versus Long-Term Profit Horizon.............225
More About Purpose.............................231
More About Principles............................232
Ethics in the Treatment of Employees...............233
Getting Practical: Translating Statements of Purposes
and Principles into Practice.......................238
Chapter 8 Job Enablement................................255
Ah, Bureaucracy! The Evil That Just Won t Go Away .. . 262
A Management Style That Works...................269
Layers of Management............................274
The Benefits of Self-Managed Teams................278
Telecommuting: Yahoo Bans Work-From-Home.......283
Chapter 9 Job Challenge..................................295
Is This an Aberration, Are Workers Delusional,
or Are They Lying?..............................297
Given a Choice, Few People Volunteer to Fail.........300
Push and Pull...................................302
Chapter 10 Feedback, Recognition, and Reward...............313
Do Workers Get the Feedback They Need?...........313
Guidance.......................................315
A Short Course on Giving Cognitive Feedback.........318
Evaluation, Recognition, and Reward................330
What Makes for Effective Recognition of Workers?.....333
Advancement...................................340
The Other Side of the Equation: Dealing with
Unsatisfactory Performance.......................343
Feedback Sets Priorities...........................347
Part IV Enthusiastic Workforces, Motivated by
Camaraderie..................................349
Chapter 11 Teamwork.....................................351
A Look Back....................................352
Are We Doing Better Now?........................353
Socializing While Working.........................354
Uncooperative Co-Workers Have an Exponentially
Negative Effect.................................356
Contentious Workgroups Are Drags on the
Organization...................................357
Building Partnership..............................362
How Can the Misperceptions Be Uncovered,
Confronted, and Corrected?......................364
Lay the Foundation Prior to the Workshop............367
Establish Workshop Ground Rules..................367
A Typical Workshop Agenda.......................369
Action Example: IT and Its Users...................370
Part V Bringing It All Together: The Culture of
Partnership...................................375
Chapter 12 The Culture of Partnership.......................377
Application to Other Constituencies.................395
A Cultural Case Study of Mayo Clinic................396
Partnership in These Times........................405
Chapter 13 Leadership and the Partnership Culture............411
The Critical Importance of Effective Leadership.......412
Trust..........................................414
Charisma.......................................417
The Nine Key Leadership Attributes.................421
Chapter 14 Translating Partnership Theory into Partnership
Practice.......................................431
It Starts at the Top...............................433
The Action Process...............................436
Endnotes.................................................457
Index....................................................479
|
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| id | DE-604.BV041361920 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:45:42Z |
| institution | BVB |
| isbn | 9780133249026 0133249026 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026810249 |
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| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | XX, 488 S. graph. Darst. |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Pearson |
| record_format | marc |
| spellingShingle | Sirota, David Klein, Douglas A. The enthusiastic employee how companies profit by giving workers what they want Führung (DE-588)4018776-7 gnd |
| subject_GND | (DE-588)4018776-7 |
| title | The enthusiastic employee how companies profit by giving workers what they want |
| title_auth | The enthusiastic employee how companies profit by giving workers what they want |
| title_exact_search | The enthusiastic employee how companies profit by giving workers what they want |
| title_full | The enthusiastic employee how companies profit by giving workers what they want David Sirota ; Douglas A. Klein |
| title_fullStr | The enthusiastic employee how companies profit by giving workers what they want David Sirota ; Douglas A. Klein |
| title_full_unstemmed | The enthusiastic employee how companies profit by giving workers what they want David Sirota ; Douglas A. Klein |
| title_short | The enthusiastic employee |
| title_sort | the enthusiastic employee how companies profit by giving workers what they want |
| title_sub | how companies profit by giving workers what they want |
| topic | Führung (DE-588)4018776-7 gnd |
| topic_facet | Führung |
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