Management basics for information professionals:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
London
Facet Publ.
2013
|
| Ausgabe: | 3. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026792860&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | 577 S. Ill., graph. Darst. |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV041344144 | ||
| 003 | DE-604 | ||
| 005 | 20180221 | ||
| 007 | t| | ||
| 008 | 131007s2013 xxuad|| |||| 00||| eng d | ||
| 010 | |a 2013010868 | ||
| 020 | |z 9781856049542 |c alk. paper |9 978-1-85604-954-2 | ||
| 035 | |a (OCoLC)859543037 | ||
| 035 | |a (DE-599)BVBBV041344144 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-12 |a DE-11 |a DE-473 | ||
| 050 | 0 | |a Z678 | |
| 082 | 0 | |a 025.1 | |
| 084 | |a AN 70300 |0 (DE-625)6242: |2 rvk | ||
| 084 | |a 24,1 |2 ssgn | ||
| 100 | 1 | |a Evans, G. Edward |d 1937- |e Verfasser |0 (DE-588)143401424 |4 aut | |
| 245 | 1 | 0 | |a Management basics for information professionals |c G. Edward Evans, Camila A. Alire |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a London |b Facet Publ. |c 2013 | |
| 300 | |a 577 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Library administration |z United States | |
| 650 | 4 | |a Information services |z United States |x Management | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bibliotheksverwaltung |0 (DE-588)4132641-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bibliothek |0 (DE-588)4006439-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informationsmanagement |0 (DE-588)4114012-6 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Bibliotheksverwaltung |0 (DE-588)4132641-6 |D s |
| 689 | 0 | 2 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 1 | 1 | |a Bibliothek |0 (DE-588)4006439-6 |D s |
| 689 | 1 | 2 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 1 | |8 1\p |5 DE-604 | |
| 689 | 2 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 2 | 1 | |a Informationsmanagement |0 (DE-588)4114012-6 |D s |
| 689 | 2 | |8 2\p |5 DE-604 | |
| 700 | 1 | |a Alire, Camila A. |d 1948- |e Verfasser |0 (DE-588)108381382X |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026792860&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-026792860 | |
Datensatz im Suchindex
| _version_ | 1819264938509598720 |
|---|---|
| adam_text | Titel: Management basics for information professionals
Autor: Evans, Gayle Edward
Jahr: 2013
CONTENTS
LIST OF ILLUSTRATIONS // xiii
PREFACE // xv
PART I MANAGERIAL ENVIRONMENT
CHAPTER 1. INTRODUCTION // 3
What Is Management? // 6
What Do Managers Do? // 8
Organizational Skill Sets // 10
Management Concepts // 11
Your Future as a Manager // 22
Key Points to Remember // 24
References II 25
Launching Pad II 26
CHAPTER 2. OPERATING ENVIRONMENT // 31
Formal Organizations // 32
Nonprofit Organizations // 34
Environment and the Organization // 36
Environmental Scanning // 39
Forecasting the Environment // 41
Anti-environmental Views // 43
Organizational Culture // 43
People-Friendly Organizations // 45
Key Points to Remember // 47
References II 47
Launching Pad II 49
CHAPTER 3. LEGAL ISSUES AND LIBRARY MANAGEMENT // 51
Establishing a Library // 52
Libraries, Users, Safety, and the Law // 54
Tort Law and Liability // 63
Malpractice and Librarians // 65
Library Services and the Law // 66
User Privacy // 69
Contracts and Licenses // 73
Copyright // 75
Documentation // 78
Key Points to Remember // 79
References II 79
Launching Pad II 81
PART H MANAGERIAL SKILL SETS
CHAPTER 4. THE PLANNING PROCESS // 85
The Nature of Planning // 86
Types of Plans // 88
Scenario Planning // 99
Project Management // 101
Who Should Plan? // 102
Value of Planning // 103
Key Points to Remember // 103
References II 104
Launching Pad II 106
CHAPTER S. POWER, ACCOUNTABILITY,
AND RESPONSIBILITY // 109
Power // 110
Influence // 113
Authority // 114
Accountability // 116
Governance // 117
Responsibility // 119
Status // 120
The Visible and Invisible Organization // 121
Key Points to Remember // 126
References II 126
Launching Pad II 128
CHAPTER 6. DELEGATING // 131
Trust and Delegation // 134
Creating a Structure or Restructuring // 136
Delegation Options // 138
Teams // 143
Committees // 146
Span of Control // 149
Centralization/Decentralization // 150
Learning Organizations // 152
Key Points to Remember // 153
References II 154
Launching Pad II 155
CHAPTER 7. DECISION MAKING // 157
Decision-Making Environment // 158
Types of Decisions // 159
Styles of Decision Making // 161
Rational Decision Making // 163
Problem Solving and Rational Decision Making // 164
Types of Solutions // 166
Decisions and Accountability // 167
Individual and Group Decision-Making Processes // 168
Decision Aids // 170
Key Points to Remember // 174
References II 174
Launching Pad II 175
CHAPTER 8. COMMUNICATING // 179
Picking the Right Channel for Your Message // 179
Communication Process // 181
Organizational Barriers to Communication // 187
Generational Communication Preferences // 187
Communication Needs // 188
Principles of Effective Organizational Communication // 189
Written and Oral Communications // 192
Listening // 197
Other Issues in Communication // 200
Channels, Direction, and Legitimacy of Communication // 202
Key Points to Remember // 204
References // 205
Launching Pad // 205
CHAPTER 9. CHANGING AND INNOVATING // 209
Nature of Change // 210
Change Process Models // 211
Resistance to Change // 217
Implementing Change // 220
Stress and the Organization // 221
Innovation and Libraries // 224
Innovation Techniques // 228
Key Points to Remember // 229
References II 229
Launching Pad II 232
CHAPTER 10. ASSESSMENT,
QUALITY CONTROL, AND OPERATIONS // 235
Assessment and Accountability // 236
Why Analyze Performance? // 237
What Is Quality? // 243
Assessment Tools // 245
User Data Collecting Methods // 253
Quality Control // 254
Key Points to Remember // 258
References II 258
Launching Pad II 260
CHAPTER 11. MARKETING AND ADVOCACY // 263
Why Market Libraries? // 264
What Is Marketing? // 267
Marketing Process // 271
Internal Marketing // 275
Marketing Audit // 276
Branding // 277
Promotion // 278
Public Relations // 281
Advocacy // 284
Key Points to Remember // 286
References // 286
Launching Pad // 288
PART III MANAGING PEOPLE
CHAPTER 12. MOTIVATING // 291
Performance and Motivation // 291
Motivation and Behavior // 293
Content Theories // 295
Process Theories // 298
Reinforcement Theories // 306
Motivating Teams // 311
Public Service Motivation // 312
Key Points to Remember // 313
References II 314
Launching Pad II 315
CHAPTER 13. LEADING // 319
What Is Leadership? // 321
Approaches to Leadership // 322
Functions of Leadership // 325
Developing Leadership Skills // 327
Emotional Intelligence // 328
One-on-One Learning // 330
Do Gender Differences Matter in Leadership? // 331
E-leadership // 332
Key Points to Remember // 337
References // 337
Launching Pad // 339
CHAPTER 14. BUILDING TEAMS // 341
Value of Teams // 343
What Are Teams? // 344
Before You Start Team Building // 345
Creating and Maintaining Teams // 348
Team-Based Libraries // 359
Key Points to Remember // 360
References // 360
Launching Pad // 361
CHAPTER IS. ADDRESSING DIVERSITY // 365
Defining Diversity // 368
How Do You View Cultural Diversity? // 370
Managerial Responsibility // 371
Individual Responsibility // 372
Role of Professional Associations // 372
Planning for Diversity // 373
Library Governance and Diversity // 375
Staffing Issues // 376
Generational Differences // 378
Providing Service to a Diverse Community // 381
Collections and Cultural Diversity // 383
Key Points to Remember // 384
References // 385
Launching Pad // 386
CHAPTER 16. STAFFING // 389
Legal Concerns in Human Resource Management // 390
Determining Staffing Needs // 393
Staffing Process // 395
Recruitment // 399
The New Employee // 405
Developing and Retaining Staff // 407
Performance Appraisal // 408
Corrective Action // 411
Progressive Discipline // 413
Grievances // 414
Unions and Merit Systems // 415
Volunteers // 417
Key Points to Remember // 420
References // All
Launching Pad // 421
PART IV MANAGING THINGS
CHAPTER 17. MANAGING MONEY // 425
Budget as a Control Device // 426
Budget Cycle // 429
Budget Preparation // 430
Defending the Request // 432
Budget Types // 435
Budget Formats // 437
Fund Accounting // 445
Audits and Auditors // 447
Budget Reports // 449
Income Generation // 450
Key Points to Remember // 453
References // 453
Launching Pad // 454
CHAPTER 18. MANAGING TECHNOLOGY // 457
Technology s Role in Library Operations // 458
Staff Background and Training // 460
Technology Planning // 464
Controlling Technology Costs // 466
Technology Issues and Libraries // 468
Cloud Computing // 476
Social Media // 477
Collaboration // 478
Key Points to Remember // 479
References // 480
Launching Pad // 481
CHAPTER 19. MANAGING AND
PLANNING PHYSICAL FACILITIES // 483
Library as Place // 485
Managing the Facility // 488
Emergency and Disaster Management // 495
Sustainability // 499
Planning for New Space // 500
Moving to a New Location // 505
Key Points to Remember // 506
References // 506
Launching Pad // 507
PART V MANAGING YOURSELF
AND YOUR CAREER
CHAPTER 20. ETHICS // 511
Why Ethics Matter // 512
Standards, Values, and Codes // 514
ALA s Code of Ethics // 515
Key Points to Remember // 527
References // 527
Launching Pad // 528
CHAPTER 21. PLANNING YOUR CAREER // 531
Career-Planning Process // 533
Marketing Yourself // 536
Flexible Ways of Working // 538
Career Breaks // 540
The Work/Life Debate // 541
Factors That Contribute to Success // 542
References // 543
Launching Pad // 544
INDEX // 545
|
| any_adam_object | 1 |
| author | Evans, G. Edward 1937- Alire, Camila A. 1948- |
| author_GND | (DE-588)143401424 (DE-588)108381382X |
| author_facet | Evans, G. Edward 1937- Alire, Camila A. 1948- |
| author_role | aut aut |
| author_sort | Evans, G. Edward 1937- |
| author_variant | g e e ge gee c a a ca caa |
| building | Verbundindex |
| bvnumber | BV041344144 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z678 |
| callnumber-raw | Z678 |
| callnumber-search | Z678 |
| callnumber-sort | Z 3678 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 70300 |
| ctrlnum | (OCoLC)859543037 (DE-599)BVBBV041344144 |
| dewey-full | 025.1 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.1 |
| dewey-search | 025.1 |
| dewey-sort | 225.1 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| edition | 3. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02469nam a2200625 c 4500</leader><controlfield tag="001">BV041344144</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180221 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">131007s2013 xxuad|| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2013010868</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781856049542</subfield><subfield code="c">alk. paper</subfield><subfield code="9">978-1-85604-954-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)859543037</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041344144</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-473</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">Z678</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">025.1</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">AN 70300</subfield><subfield code="0">(DE-625)6242:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">24,1</subfield><subfield code="2">ssgn</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Evans, G. Edward</subfield><subfield code="d">1937-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)143401424</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Management basics for information professionals</subfield><subfield code="c">G. Edward Evans, Camila A. Alire</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">3. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Facet Publ.</subfield><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">577 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library administration</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information services</subfield><subfield code="z">United States</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliotheksverwaltung</subfield><subfield code="0">(DE-588)4132641-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informationsmanagement</subfield><subfield code="0">(DE-588)4114012-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Bibliotheksverwaltung</subfield><subfield code="0">(DE-588)4132641-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Bibliothek</subfield><subfield code="0">(DE-588)4006439-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Informationsmanagement</subfield><subfield code="0">(DE-588)4114012-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Alire, Camila A.</subfield><subfield code="d">1948-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)108381382X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026792860&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-026792860</subfield></datafield></record></collection> |
| geographic | USA USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV041344144 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:45:17Z |
| institution | BVB |
| language | English |
| lccn | 2013010868 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026792860 |
| oclc_num | 859543037 |
| open_access_boolean | |
| owner | DE-12 DE-11 DE-473 DE-BY-UBG |
| owner_facet | DE-12 DE-11 DE-473 DE-BY-UBG |
| physical | 577 S. Ill., graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Facet Publ. |
| record_format | marc |
| spellingShingle | Evans, G. Edward 1937- Alire, Camila A. 1948- Management basics for information professionals Library administration United States Information services United States Management Management (DE-588)4037278-9 gnd Bibliotheksverwaltung (DE-588)4132641-6 gnd Bibliothek (DE-588)4006439-6 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4132641-6 (DE-588)4006439-6 (DE-588)4114012-6 (DE-588)4078704-7 |
| title | Management basics for information professionals |
| title_auth | Management basics for information professionals |
| title_exact_search | Management basics for information professionals |
| title_full | Management basics for information professionals G. Edward Evans, Camila A. Alire |
| title_fullStr | Management basics for information professionals G. Edward Evans, Camila A. Alire |
| title_full_unstemmed | Management basics for information professionals G. Edward Evans, Camila A. Alire |
| title_short | Management basics for information professionals |
| title_sort | management basics for information professionals |
| topic | Library administration United States Information services United States Management Management (DE-588)4037278-9 gnd Bibliotheksverwaltung (DE-588)4132641-6 gnd Bibliothek (DE-588)4006439-6 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| topic_facet | Library administration United States Information services United States Management Management Bibliotheksverwaltung Bibliothek Informationsmanagement USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026792860&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT evansgedward managementbasicsforinformationprofessionals AT alirecamilaa managementbasicsforinformationprofessionals |