Building quality management systems: selecting the right methods and tools
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boca Raton [u.a.]
CRC Press
2013
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026057018&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XXIII, 178 S. Ill., graph. Darst. |
| ISBN: | 9781466564992 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV041080213 | ||
| 003 | DE-604 | ||
| 005 | 20140114 | ||
| 007 | t| | ||
| 008 | 130611s2013 xxuad|| |||| 00||| eng d | ||
| 010 | |a 2013014908 | ||
| 020 | |a 9781466564992 |c pbk. : alk. paper |9 978-1-4665-6499-2 | ||
| 035 | |a (OCoLC)859370423 | ||
| 035 | |a (DE-599)BVBBV041080213 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-703 |a DE-1050 |a DE-945 |a DE-861 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.4/013 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Rocha-Lona, Luis |e Verfasser |0 (DE-588)1038246253 |4 aut | |
| 245 | 1 | 0 | |a Building quality management systems |b selecting the right methods and tools |c Luis Rocha-Lona ; Jose Arturo Garza-Reyes ; Vikas Kumar |
| 264 | 1 | |a Boca Raton [u.a.] |b CRC Press |c 2013 | |
| 300 | |a XXIII, 178 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Total quality management | |
| 650 | 4 | |a Strategic planning | |
| 650 | 4 | |a Industrial management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Strategische Planung |0 (DE-588)4309237-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | 1 | |a Strategische Planung |0 (DE-588)4309237-8 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 700 | 1 | |a Garza-Reyes, Jose Arturo |e Verfasser |0 (DE-588)1038246636 |4 aut | |
| 700 | 1 | |a Kumar, Vikas |e Verfasser |0 (DE-588)139527052 |4 aut | |
| 856 | 4 | 2 | |m SWB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026057018&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-026057018 | |
Datensatz im Suchindex
| _version_ | 1819274500867358720 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
PREFACE XIII
ACKNOWLEDGMENTS XV
ABOUT THE AUTHORS XVII
ABBREVIATIONS XXI
1 INTRODUCTION 1
1.1 KNOWLEDGE-BASED ECONOMIES, COMPETITIVENESS, AND INNOVATION 1 1.1.1
QUALITY MANAGEMENT SYSTEMS 2
1.1.2 QMSS AND COMPETITIVE ADVANTAGE 2
1.1.3 INNOVATION AND DESIGN 4
1.2 FROM QUALITY INSPECTION TO BUSINESS EXCELLENCE 4
1.3 A SYSTEMS APPROACH TO QUALITY MANAGEMENT SYSTEMS 6 1.3.1 QUALITY
MANAGEMENT SYSTEMS AND BUSINESS STRATEGY ALIGNMENT 7
1.4 MEASURING QMS PERFORMANCE 9
1.5 UNDERSTANDING THE WAY TO BUSINESS EXCELLENCE 10
1.5.1 UNDERSTANDING THE VISION AND THE FUTURE 10
1.6 SUMMARY 11
1.6.1 KEY POINTS TO REMEMBER 11
REFERENCES 12
FURTHER SUGGESTED READING 13
2 BUSINESS EXCELLENCE MODELS 15
2.1 INTRODUCTION-QMSS AND BUSINESS MODELS 15
2.2 BUSINESS EXCELLENCE MODELS 20
2.3 EVOLUTION OF BEMS 24
2.4 COMPARISON OF QMSS 25
2.5 QUALITY MANAGEMENT STANDARDS 28
VII
IMAGE 2
VIII * CONTENTS
2.6 LEADING TO AN INTEGRATION OF MANAGEMENT STANDARDS 30 2.7 SUMMARY 34
2.7.1 KEY POINTS TO REMEMBER 35
REFERENCES 35
FURTHER SUGGESTED READINGS 36
3 PROCESS MANAGEMENT 39
3.1 INTRODUCTION 39
3.2 MANAGING BY PROCESSES 40
32.1 DENNING PROCESSES 40
3.2.2 IMPORTANCE OF PROCESS MANAGEMENT 41
3.3 ROLE OF INFORMATION TECHNOLOGY (IT) 42
3-3-1 DEVELOPING IT COMPETENCE 43
3.3.2 IT IN PROCESS MANAGEMENT 44
3.4 IDENTIFYING KEY PROCESSES 46
3.5 VALUE STREAM MAPPING AND MODELING 47
3.6 PROCESS IMPROVEMENT AGENDA 50
3.7 SUMMARY 52
3.7.1 KEY POINTS TO REMEMBER 53
REFERENCES 54
FURTHER SUGGESTED READINGS 55
4 QUALITY MANAGEMENT SYSTEMS AND BUSINESS PROCESSES DIAGNOSTIC 57
4.1 INTRODUCTION 57
4.2 DENNING THE QMS MATURITY LEVEL 58
4.2.1 INTERPRETATION AND DIAGNOSIS 65
4.2.2 PERFORMING THE ASSESSMENT USING THE MDI 67
4.3 IDENTIFYING STRENGTHS AND OPPORTUNITIES FOR IMPROVEMENT IN THE
ORGANIZATION S BUSINESS PROCESSES: A SELF-ASSESSMENT APPROACH 67
4.3.1 A BEST-PRACTICE APPROACH FOR CONDUCTING A SELF- ASSESSMENT PROCESS
68
4.3.1.1 STAGE 1: SETTING THE ORGANIZATIONAL ENVIRONMENT FOR THE
SELF-ASSESSMENT PROCESS 68 4.3.1.2 STAGE 2: SELECTING A BEM 71
4.3.1.3 STAGE 3: FORMING AND TRAINING THE ASSESSMENT TEAM 71
4.3-1.4 STAGE 4: COLLECTING THE DATA AND INFORMATION NEEDED FOR THE
SELF-ASSESSMENT PROCESS 73
IMAGE 3
CONTENTS * IX
, 4.3-1.5 STAGE 5: ASSESSING AND SCORING 74
4.3.1.6 STAGE 6: ACHIEVING CONSENSUS 75
4.3.1.7 STAGE 7: PRODUCING THE FEEDBACK REPORT 75 4.4 QUALITY MANAGEMENT
AUDITS 76
4.5 ROLE AND IMPORTANCE OF THE QMS AND BUSINESS PROCESSES DIAGNOSTIC ON
OPERATIONAL IMPROVEMENT AND BUSINESS STRATEGY ....79 4.6 SUMMARY 80
4.6.1 KEY POINTS TO REMEMBER 81
REFERENCES 81
FURTHER SUGGESTED READING 82
STRATEGIC QUALITY PLANNING 83
5.1 INTRODUCTION 83
5.2 STRATEGIC DECISION MAKING-WHY DOES IT MATTER? 84 5.3 STRATEGIC
QUALITY PLANNING MODEL FOR THE QMS 86
5.3.1 FIRST STAGE: BUSINESS ANALYSIS 87
5.3.2 SECOND STAGE: STRATEGY FORMULATION-OBJECTIVES, MISSION, VISION,
AND VALUES 91
5.3.3 THIRD STAGE: DEPLOYMENT-PUTTING PLANS INTO ACTION 91 5.3.4 FOURTH
STAGE: EVALUATION AND CONTROL-SETTING THE METRICS TO MEASURE PERFORMANCE
92
5.4 USING SQP IN A PHARMACEUTICAL COMPANY 92
5.4.1 COST-BENEFIT AND NON-COST-BENEFIT ANALYSIS 97 5.5 SUMMARY 101
5.5.1 KEY POINTS TO REMEMBER 101
REFERENCES 101
FURTHER SUGGESTED READING 102
BUILDING THE QMS AND BUSINESS IMPROVEMENT PLAN BY SELECTING THE RIGHT
MODELS, METHODS, AND TOOLS 103 6.1 INTRODUCTION 103
6.2 BUSINESS AND QUALITY IMPROVEMENT MODELS, METHODS, AND TOOLS: A
CLASSIFICATION 104
6.3 SELECTION CRITERIA 110
6.3.1 CRITERION 1-NEEDS 110
6.3.2 CRITERION 2-COST-BENEFIT ILL
6.3-2.1 DIFFICULTIES WITH COST-BENEFIT ANALYSES 112 6.3.3 CRITERION
3-RESOURCES . . V 112
6.3.31 IDENTIFICATION OF RESOURCE NEEDS 113
6.3.3.2 ALLOCATION OF RESOURCES 113
IMAGE 4
X * CONTENTS
6.3.4 CRITERION 4-CAPABILITIES 114
6.3.4.1 IDENTIFICATION OF CAPABILITY NEEDS 115
6.4 SELECTING THE RIGHT MODELS, METHODS, AND TOOLS 116 6.4.1 PREVIOUS
STAGES TO THE SELECTION OF BUSINESS AND QUALITY IMPROVEMENT MODELS,
METHODS, AND TOOLS 117 6.4.2 SELECTING THE RIGHT MODELS, METHODS, AND
TOOLS 118 6.4.3 DIAGNOSIS AND SELECTION OF THE RIGHT MODELS,
METHODS, AND TOOLS 122
6.5 SUMMARY 123
6.5.1 KEY POINTS TO REMEMBER 124
REFERENCES 125
FURTHER SUGGESTED READING 125
7 QMS IMPLEMENTATION 127
7.1 INTRODUCTION 127
7.2 QMS IMPLEMENTATION CHALLENGES 128
7.3 CRITICAL SUCCESS FACTORS FOR THE IMPLEMENTATION OF THE SELECTION
METHODOLOGY 129
7.3.1 CSF 1: STRONG COMMITTED LEADERSHIP AND GOOD DECISION MAKING 130
7.3.2 CSF 2: MOTIVATED, COMMITTED, AND PARTICIPATIVE LABOR FORCE 132
7.3.3 CSF 3: PROCESS-ORIENTED FOCUS 134
7.3.4 CSF 4: ORGANIZATIONAL CULTURE THAT SUPPORTS CONTINUOUS IMPROVEMENT
(CI) 135
7.3.5 CSF 5: EFFECTIVE COMMUNICATION 137
7.4 AWARENESS OF SOME BARRIERS TO QMS IMPLEMENTATION 138 7.5 MANAGING
CHANGE 139
7.6 LINKING TO SELECTION METHODOLOGY 141
7.7 SUMMARY 142
7.7.1 KEY POINTS TO REMEMBER 143
REFERENCES 143
FURTHER SUGGESTED READING 144
8 QMS AND BUSINESS PROCESSES EVALUATION 145
8.1 INTRODUCTION 145
8.2 FOLLOW-UP ACTIVITIES 146
8.3 FOLLOW-UP EVALUATION METHOD 147
8.3.1 DEFINING THE QMS MATURITY FOR FOLLOW-UP EVALUATIONS 148
IMAGE 5
CONTENTS * XI
8.3.2 FOLLOW-UP EVALUATIONS FOR BUSINESS PROCESSES 156 8.3.3 FOLLOW-UP
EVALUATIONS OF QUALITY MANAGEMENT AUDITS 160 8.4 LESSONS LEARNED AND THE
MANAGEMENT OF KNOWLEDGE FOR BUSINESS EXCELLENCE 160
8.5 SUMMARY 162
8.5.1 KEY POINTS TO REMEMBER 164
FURTHER SUGGESTED READING 164
9 BEYOND QUALITY MANAGEMENT SYSTEMS 165
9.1 BRIEF SUMMARY 165
9.2 QUALITY MANAGEMENT CULTURE: A WAY OF LIFE 166
93 THE NEVER-ENDING IMPROVEMENT PROCESS 168
9-3.1 CUSTOMERS NEEDS, REQUIREMENTS, AND EXPECTATIONS 169 9-3.2 SET
SPECIFIC OBJECTIVES 169
9.3.3 VALUE-ADDED AND BUSINESS VALUE-ADDED PROCESSES 169 9-3.4 REVIEW
AND EVALUATE PROGRESS TOWARD OBJECTIVES 170 9-3.5 QUALITY METHODS AND
TOOLS 170
9.4 BECOMING A WORLD-CLASS ORGANIZATION 170
9-5 SUMMARY 172
9.5.1 KEY POINTS TO REMEMBER 172
REFERENCES 172
FURTHER SUGGESTED READING 172
INDEX 175
|
| any_adam_object | 1 |
| author | Rocha-Lona, Luis Garza-Reyes, Jose Arturo Kumar, Vikas |
| author_GND | (DE-588)1038246253 (DE-588)1038246636 (DE-588)139527052 |
| author_facet | Rocha-Lona, Luis Garza-Reyes, Jose Arturo Kumar, Vikas |
| author_role | aut aut aut |
| author_sort | Rocha-Lona, Luis |
| author_variant | l r l lrl j a g r jag jagr v k vk |
| building | Verbundindex |
| bvnumber | BV041080213 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)859370423 (DE-599)BVBBV041080213 |
| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01865nam a2200457zc 4500</leader><controlfield tag="001">BV041080213</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20140114 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">130611s2013 xxuad|| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2013014908</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781466564992</subfield><subfield code="c">pbk. : alk. paper</subfield><subfield code="9">978-1-4665-6499-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)859370423</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041080213</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield><subfield code="a">DE-1050</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-861</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4/013</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Rocha-Lona, Luis</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1038246253</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Building quality management systems</subfield><subfield code="b">selecting the right methods and tools</subfield><subfield code="c">Luis Rocha-Lona ; Jose Arturo Garza-Reyes ; Vikas Kumar</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton [u.a.]</subfield><subfield code="b">CRC Press</subfield><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIII, 178 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Strategic planning</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Industrial management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Strategische Planung</subfield><subfield code="0">(DE-588)4309237-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Strategische Planung</subfield><subfield code="0">(DE-588)4309237-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="C">b</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Garza-Reyes, Jose Arturo</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1038246636</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kumar, Vikas</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)139527052</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">SWB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026057018&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-026057018</subfield></datafield></record></collection> |
| id | DE-604.BV041080213 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:30:18Z |
| institution | BVB |
| isbn | 9781466564992 |
| language | English |
| lccn | 2013014908 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026057018 |
| oclc_num | 859370423 |
| open_access_boolean | |
| owner | DE-703 DE-1050 DE-945 DE-861 |
| owner_facet | DE-703 DE-1050 DE-945 DE-861 |
| physical | XXIII, 178 S. Ill., graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | CRC Press |
| record_format | marc |
| spellingShingle | Rocha-Lona, Luis Garza-Reyes, Jose Arturo Kumar, Vikas Building quality management systems selecting the right methods and tools Total quality management Strategic planning Industrial management Qualitätsmanagement (DE-588)4219057-5 gnd Strategische Planung (DE-588)4309237-8 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4309237-8 |
| title | Building quality management systems selecting the right methods and tools |
| title_auth | Building quality management systems selecting the right methods and tools |
| title_exact_search | Building quality management systems selecting the right methods and tools |
| title_full | Building quality management systems selecting the right methods and tools Luis Rocha-Lona ; Jose Arturo Garza-Reyes ; Vikas Kumar |
| title_fullStr | Building quality management systems selecting the right methods and tools Luis Rocha-Lona ; Jose Arturo Garza-Reyes ; Vikas Kumar |
| title_full_unstemmed | Building quality management systems selecting the right methods and tools Luis Rocha-Lona ; Jose Arturo Garza-Reyes ; Vikas Kumar |
| title_short | Building quality management systems |
| title_sort | building quality management systems selecting the right methods and tools |
| title_sub | selecting the right methods and tools |
| topic | Total quality management Strategic planning Industrial management Qualitätsmanagement (DE-588)4219057-5 gnd Strategische Planung (DE-588)4309237-8 gnd |
| topic_facet | Total quality management Strategic planning Industrial management Qualitätsmanagement Strategische Planung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026057018&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT rochalonaluis buildingqualitymanagementsystemsselectingtherightmethodsandtools AT garzareyesjosearturo buildingqualitymanagementsystemsselectingtherightmethodsandtools AT kumarvikas buildingqualitymanagementsystemsselectingtherightmethodsandtools |