Operations management in the supply chain: decisions and cases
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York [u.a.]
McGraw Hill
2013
|
| Ausgabe: | 6. ed. |
| Schriftenreihe: | The McGraw-Hill/Irwin series in operations and decision sciences
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025933802&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | XVIII, 558 S. Ill., graph. Darst. |
| ISBN: | 9780073525242 |
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Datensatz im Suchindex
| _version_ | 1819293286485983232 |
|---|---|
| adam_text | Titel: Operations management in the supply chain
Autor: Schroeder, Roger G
Jahr: 2013
Contents
About the Authors vi Operations Mission 26
Operations Objectives 26
Preface viii Strategic Decisions 27
Distinctive Competence 28
PART ONE 2.3 Emphasis on Operations
INTRODUCTION 1 Objectivces 29
2.4 Linking Strategies: Operations Strategic
Chapter 1
Decisions 31
2.5 Competitive Advantage through
The Operations Function 2 Operations 33
1.1 Why Study Operations 2.6 Global Scope of Operations and Supply
Management? 3 Chains 34
1.2 Definition of Operations Management 2.7 Supply Chain Strategy 35
and Supply Chains 4 2.8 Environment and Sustainable
1.3 Decisions at Pizza U.S.A. 7 Operations 37
1.4 Operations Decisions— 2.9 Key Points and Terms 38
A Framework with Contingencies 9 Student Internet Exercises 40
1.5 Cross-Functional Decision Discussion Questions 40
Making 11 Selected Bibliography 41
1.6 Operations as a Process 12
1.7 Contemporary Operations
Themes 15
Services and Manufacturing 15 ChaDter 3
Customer-Directed Operations 15
Lean 15
Product Design 42
Integration of Operations with Other 3.1 Strategies for New-Product
Functions 15 Introduction 43
Environmental Concerns and 3.2 New-Product Development
Sustainability 16 Process 44
Supply Chain Management 16 Concept Development 45
Globalization of Operations 16 Product Design 45
1.8 Key Points and Terms 18 Pilot Production/Testing 46
Student Internet Exercises 19 3.3 Cross-Functional Product
Discussion Questions 19 Design 47
Selected Bibliography 20 3.4 Supply Chain Collaboration 48
3.5 Quality Function Deployment 50
Customer Attributes 50
Chapter 2 Engineering Characteristics 52
Operations and Supply Chain l6 Value Analysis 54
Strategy 21 37 Modular Design 56
3.8 Key Points and Terms 57
2.1 McDonald s Operations Strategy 22 Student Internet Exercises 58
2.2 Operations Strategy Model 24 Discussion Questions 59
Corporate and Business Strategy 25 Selected Bibliography 59
Chapter 4
Process Selection 62
PART TWO 6.7 Process Redesign 125
PROCESS DESIGN 61 68 Key Points and Terms 128
Student Internet Exercises 129
Solved Problems 129
Discussion Questions 131
Problems 131
4.1 Product-Flow Characteristics 63 Selected Bibliography 133
4.2 Approaches to Order
Fulfillment 68 Chapter 7
4.3 Process Selection Decisions 72
4.4 Product-Process Strategy 74 Lean Thinking and Lean Systems 134
4.5 Focused Operations 76 7.1 Evolution of Lean 135
4.6 Mass Customization 77 7.2 Lean Tenets 137
4.7 Environmental Concerns 79 7.3 Stabilizing the Master Schedule 142
4.8 Cross-Functional Decision 7.4 Controlling Flow with the Kanban
Making 81 System 143
4.9 Key Points and Terms 82 7.5 Reducing Setup Time and
Student Internet Exercises 83 Lot Sizes 147
Discussion Questions 84 7.6 Changing Layout and Maintaining
Selected Bibliography 85 Equipment 148
7.7 Cross-Training, Rewarding, and
Engaging Workers 149
Chapter 5 7.8 Guaranteeing Quality 150
Service Delivery System Design 86 7.9 Changing Relationships with Suppliers 151
5.1 Defining Service 88 Implementation of Lean 152
5.2 Service-Product Bundle 89 Key Points and Terms 155
5.3 Service Delivery System Matrix 91 Student Internet Exercises 156
5.4 Customer Contact 94 Solved Problems 156
5.5 Service Recovery and Discussion Questions 157
Guarantees 96
5.6 Globalization of Services 99
5.7 Employees and Service 102
5.8 Key Points and Terms 105
Student Internet Exercises 107
Problems 158
Selected Bibliography 159
PART THREE
Discussion Questions 107 QUALITY 161
Selected Bibliography 108
Chapter 8
Managing Quality 162
Chapter 6
Process-Flow Analysis 110 8 1 Quality as Customer Judgments 163
8.2 Manufacturing Quality 164
6.1 Process Thinking 111 8.3 Service Quality 166
6.2 The Process View of Business 112 8.4 Quality Planning, Control, and
6.3 Process Flowcharting 114 Improvement 167
6.4 Process-Flow Analysis as Asking 8.5 Ensuring Quality in the Supply
Questions 119 Chain 171
6.5 Measuring Process Flows 121 8.6 Quality, Cost of Quality, and Financial
6.6 Measuring Process Flows at Pizza Performance 173
U.S.A. 123 8.7 Quality Pioneers 176
W. Edwards Deming 177 10.6 Supply Chain Structural
Joseph Juran 178 Improvements 236
8.8 ISO 9000 Standards 179 10.7 Supply Chain Infrastructural
8.9 Malcolm Baldrige Award 181 Improvements 240
8.10 Why Some Quality Improvement 10.8 Technology and Supply Chain
Efforts Fail 183 Management 242
8.11 Key Points and Terms 185 10.9 Supply Chain Risk and Resilience 245
Student Internet Exercises 186 10.10 Key Points and Terms 247
Discussion Questions 186 Student Internet Exercises 249
Selected Bibliography 187 Discussion Questions 249
Selected Bibliography 250
Chapter 9
Quality Control and Improvement 189 Chapter 11
Forecasting 251
9.1 Design of Quality Control
Systems 190 11-1 Forecasting for Decision
9.2 Process Quality Control 193 Making 253
9.3 Attribute Control Chart 195 11-2 Qualitative Forecasting Methods 255
9.4 Variables Control Chart 196 11.3 Time-Series Forecasting 257
9.5 Using Control Charts 197 11.4 Moving Average 258
9.6 Process Capability 198 11-5 Exponential Smoothing 260
9.7 Continuous Improvement 200 11-6 Forecasting Accuracy 263
9.8 Six Sigma 204 11.7 Advanced Time-Series
9.9 Lean and Six Sigma 207 Forecasting 265
9.10 Quality Control and Improvement 11.8 Causal Forecasting Methods 267
in Industry 208 11-9 Selecting a Forecasting Method 268
9.11 Key Points and Terms 210 11.10 Collaborative Planning, Forecasting, and
Student Internet Exercises 211 Replenishment 271
Solved Problems 211 11.11 Key Points and Terms 273
Discussion Questions 214 Student Internet Exercises 274
Problems 214 Solved Problems 274
Selected Bibliography 218 Discussion Questions 276
Problems 276
Selected Bibliography 279
Supplement: Advanced Methods 280
PART FOUR
CAPACITY AND SCHEDULING 221 Chapter 12
Capacity Planning 285
12.1 Facilities Decisions 288
12.2 Facilities Strategy 288
10.1 Supply Chain and Supply Chain Amount of Capacity 289
Management 223 Size of Facilities 290
10.2 Purchasing and Logistics 227 Timing of Facility Decisions 291
10.3 Measuring Supply Chain Facility Location 292
Performance 230 Types of Facilities 293
10.4 Supply Chain Dynamics—theBullwhip 12.3 Sales and Operations Planning
Effect 232 Definition 294
10.5 Improving Supply Chain 12.4 Cross-Functional Nature
Performance 235 ofS OP 296
Chapter 10
Supply Chain Management 222
12.5 Planning Options 297 PART FIVE
12.6 Basic Aggregate Planning INVENTORY 369
Strategies 297
12.7 Aggregate Planning Costs 301 Chapter 15
Independent Demand Inventory 370
12.9 Key Points and Terms 307 15.1 Purpose of Inventories 373
Student Internet Exercises 308 15.2 Costs of Inventories 374
Solved Problems 308 15.3 Independent versus Dependent
Discussion Questions 313 Demand 376
Problems 314 15.4 Economic Order Quantity 377
Selected Bibliography 318 15.5 Continuous Review System 381
15.6 Periodic Review System 386
15.7 Using P and Q Systems in Practice 389
Chapter 13 15.8 Vendor Managed Inventory 391
Scheduling Operations 320 15.9 ABC Classification of Inventory 392
15.10 Key Points and Terms 393
13.1 Batch Scheduling 321
13.2 Gantt Charting 323
13.3 Finite Capacity Scheduling 326
13.4 Theory of Constraints 328
13.5 Priority Dispatching Rules 330
13.6 Planning and Control
Systems 332
13.7 Key Points and Terms 334
Student Internet Exercises 335
Student Internet Exercises 394
Solved Problems 394
Discussion Questions 397
Problems 397
Selected Bibliography 400
Supplement: Advanced Models 401
Chapter 16
Solved Problems 335 Materials Requirements Planning
Discussion Questions 337 and ERP 404
Problems 338 16.1 The MRP System 406
Selected Bibliography 339 MRP versus Qrder-Point
Systems 409
Chanter 14 Parts Explosion—How an MRP System
Works 410
Project Planning and Scheduling 341 164 MRP System Elements 413
14.1 Objectives and Trade-Offs 342 Master Scheduling 414
14.2 Planning and Control in Bill of Materials (BOM) 414
Projects 343 Inventory Records 415
14.3 Scheduling Methods 346 Capacity Planning 415
14.4 Constant-Time Purchasing 416
Networks 347 Shop-Floor Control 416
14.5 PERT Method 352 16.5 Operating an MRP System 417
14.6 CPM Method 356 16.6 The Successful MRP System 418
14.7 Use of Project Management 16.7 Enterprise Resource Planning
Concepts 358 Systems 420
14.8 Key Points and Terms 360 16.8 Key Points and Terms 423
Student Internet Exercises 361 Student Internet Exercises 424
Solved Problems 361 Solved Problem 425
Discussion Questions 365 Discussion Questions 426
Problems 365 Problems 428
Selected Bibliography 367 Selected Bibliography 430
PART SIX Merriwell Bag Company 504
CASE STUDIES Lawn King, Inc. 506
Introduction 433
Pyrex 510
Inventory
Consolidated Electric 516
Operations Strategy at Galanz 434
Managing a Short Product Life Cycle at
Littlefield Technologies 445 Southern Toro Distributor, Inc. 520
Early Supplier Integration in the Design ToysPlus, Inc. 527
of the Skid-Steer Loader 448
APPENDIXES
Process Design A Areas Under the Standard Normal
Eastern Gear, Inc. 450 Probability Distribution 531
U.S. Stroller 453 B Random Number Table 532
Paediatric Orthopaedic Clinic at the PHOTO CREDITS 533
Children s Hospital of Western
Ontario 459 INDEX 535
Quality Online Technical Chapters
Bayfield Mud Company 465 www.mhhe.com/schroeder6e
Six Sigma at 3M, Inc. 467
The Mount Rundle Hotel Banff 476 Waiting Lines
Unsafe for Children: Mattel s Toy Recalls Simulation
and Supply Chain Management 479 Transportation Method
Capacity and Scheduling Linear Programming
Crocs: Revolutionizing an Industry s
Supply Chain Model for Competitive
Advantage 492
|
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| isbn | 9780073525242 |
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| spellingShingle | Schroeder, Roger G. Goldstein, Susan Meyer Rungtusanatham, M. Johnny Operations management in the supply chain decisions and cases Produktionswirtschaft (DE-588)4123986-6 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd Produktionsplanung (DE-588)4047360-0 gnd Entscheidungsprozess (DE-588)4121202-2 gnd |
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| title | Operations management in the supply chain decisions and cases |
| title_auth | Operations management in the supply chain decisions and cases |
| title_exact_search | Operations management in the supply chain decisions and cases |
| title_full | Operations management in the supply chain decisions and cases Roger G. Schroeder ; Susan Meyer Goldstein ; M. Johnny Rungtusanatham |
| title_fullStr | Operations management in the supply chain decisions and cases Roger G. Schroeder ; Susan Meyer Goldstein ; M. Johnny Rungtusanatham |
| title_full_unstemmed | Operations management in the supply chain decisions and cases Roger G. Schroeder ; Susan Meyer Goldstein ; M. Johnny Rungtusanatham |
| title_short | Operations management in the supply chain |
| title_sort | operations management in the supply chain decisions and cases |
| title_sub | decisions and cases |
| topic | Produktionswirtschaft (DE-588)4123986-6 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd Produktionsplanung (DE-588)4047360-0 gnd Entscheidungsprozess (DE-588)4121202-2 gnd |
| topic_facet | Produktionswirtschaft Operations Management Supply Chain Management Produktionsplanung Entscheidungsprozess Fallstudiensammlung |
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